Chelsea

129 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 4.2 voor Chelsea komt uit 129 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor Chelsea gevonden hebben:

Trustpilot

Ervaringen met Communicatie Communicatie

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. De communicatie van Chelsea scoort gemiddeld 47% positief en 53% negatief op basis van deze reviews. Pro: efficiënte communicatie, nauwkeurige zoekfilters, snelle levering van shirts en snelle oplossing van bezorgingsproblemen. Con: gebrek aan reactie op e-mails, lang wachten op bestellingen en slechte klantenservice. Er zijn ook klachten over verkeerde leveringen, dubbele facturering en onvoldoende communicatie vanuit het bedrijf. Over het algemeen zijn er gemengde gevoelens over de communicatie van Chelsea op basis van de feedback van klanten.

“Expressed gratitude”

“alles verliep vlotjes met de bestelling”

“Supporting Sam Kerr despite racist behavior”

“Double standard for star players”

“Makkelijke bestelproces”

“Zoekfilters zijn nauwkeurig”

“Kein Trackingcode erhalten, unklare Lieferung”

“Keine Antwort auf Mails, keine Rückmeldung seit 6 Monaten”

“unclear communication about availability”

“top geregeld”

👍 22   👎 95

Samengevatte reviews

We gebruiken AI om elke beoordeling om te zetten in een duidelijke en beknopte samenvatting. Deze samenvattingen zijn chronologisch geordend, zodat je gemakkelijk de meest recente meningen en ervaringen van gebruikers kunt lezen. Hieronder vind je deze overzichten, waarmee je snel kunt zien wat andere gebruikers belangrijk vinden.

Rebecca Miller - 7 weken geledenTrustpilot 🔗

  • Excellent customer service
  • Speedy delivery
  • Affordable prices
  • Expressed gratitude

lowie - 3 maanden geleden

  • van super goede kwaliteit
  • alles verliep vlotjes met de bestelling
  • levering was echt snel en efficiënt
  • blij voor de goede service en kwaliteit

MW - 3 maanden geledenTrustpilot 🔗

  • Supporting Sam Kerr despite racist behavior
  • Double standard for star players
  • Employer response to racism

Guillaume - 3 maanden geleden

  • Snelle en efficiënte service
  • Topkwaliteit product
  • Makkelijke bestelproces
  • Snelle levering

Van Hoof - 4 maanden geleden

  • Zoekfilters zijn nauwkeurig
  • Zoekfilters zijn verwarrend

saw - 5 maanden geledenTrustpilot 🔗

  • Bestellung und Bezahlung mit Kreditkarte
  • Kein Trackingcode erhalten, unklare Lieferung
  • Automatische Retour ohne Benachrichtigung, Verlust von 250€
  • Keine Antwort auf Mails, keine Rückmeldung seit 6 Monaten

Craig - 6 maanden geledenTrustpilot 🔗

  • out of stock after ordering
  • delayed refund process
  • unclear communication about availability
  • could not meet delivery timeframe

clémence - 7 maanden geleden

  • super service
  • top geregeld
  • vriendelijk en behulpzaam
  • blij met mijn aankoop

Dorothy Gonzalez - 7 maanden geledenTrustpilot 🔗

  • Great time at Chelsea area of London
  • Great shirts and arrived in time before we left for London

Lisa Herbert - 7 maanden geledenTrustpilot 🔗

  • very large range of stock
  • Staff friendly and helpful
  • Most things overpriced
  • Will look forward to my next visit

Steve - 7 maanden geledenTrustpilot 🔗

  • disappointed

Anthony Darling - 7 maanden geledenTrustpilot 🔗

  • Could not get the site to accept my 3 digit code on payment for 2 different cards

Eleanor Tomlinson - 7 maanden geledenTrustpilot 🔗

  • Alles kunnen vinden wat ik wilde
  • Geen sponsors op voorzijde van replica shirts zonder naam op achterzijde

Linda Raybone - 7 maanden geledenTrustpilot 🔗

  • Great experience
  • Young man was brilliant and very knowledgeable

Pam Noble - 7 maanden geledenTrustpilot 🔗

  • Search filters exclude items that should have been included

JOHN RAPLEY - 7 maanden geledenTrustpilot 🔗

  • Ability to pay for multiple items at once

Dustin Rees - 7 maanden geledenTrustpilot 🔗

  • Long delays and lack of communication

Amy P - 7 maanden geledenTrustpilot 🔗

  • Great prices
  • Prompt shipping
  • Support from Australia
  • Orders always arrive promptly
  • Great deals
  • Love the range
  • Never had any issues
  • Very reliable

David - 9 maanden geledenTrustpilot 🔗

  • Order never arrived
  • Useless customer service
  • Complaints process non-existent
  • Do not use the megastore for online orders!!!
  • Wish I'd read these reviews before ordering off them

Liam - 11 maanden geledenTrustpilot 🔗

  • Sent out wrong order.
  • Bad online service.
  • Non-existent customer chat room.

James - 12 maanden geledenTrustpilot 🔗

  • Poor communication
  • Inefficient return policy
  • Customer service lacking

Alex - 12 maanden geledenTrustpilot 🔗

  • Worst service possible

Anonymous - 12 maanden geledenTrustpilot 🔗

  • Mudryk is like the Ukrainian Dan James
  • Havertz is a donkey with 2 braincells
  • Cucurella is a hair merchant
  • Kepa has the reflexes of a wet sock

Nikki P - 13 maanden geledenTrustpilot 🔗

  • Items Not Received
  • Huge Disappointment
  • Order Delayed 2 Months
  • Complaint Sent with No Response

Phil Little - 15 maanden geledenTrustpilot 🔗

  • Failed delivery
  • Won't refund order
  • Poor form
  • Won't be ordering from you direct again

Skrrttz - 15 maanden geledenTrustpilot 🔗

  • fast delivery ahead of schedule, no faults, few discount deals
  • positive customer service, lovely clothes
  • ignore negative reviews, items fit well

Justine Marjoram - 16 maanden geledenTrustpilot 🔗

  • No news of Chelsea football club online
  • Rude customer service

Student - 16 maanden geledenTrustpilot 🔗

  • Awful quality
  • Poor customer service
  • No response to emails
  • No full refund

Zach S. - 17 maanden geledenTrustpilot 🔗

  • Order never arrived
  • No refund received
  • Limited communication options
  • Delayed refund process
  • Unreliable delivery

Nicola - 18 maanden geledenTrustpilot 🔗

  • Do not buy online
  • Terrible Customer Service
  • Received wrong item
  • No refund made

Helen - 18 maanden geledenTrustpilot 🔗

  • absolutely shambolic experience
  • DO NOT PURCHASE FROM THIS COMPANY AT ALL COSTS
  • personalised Chelsea football shirt not delivered
  • had to chase several times for information
  • shirt not arriving by Christmas
  • mug arrived broken due to lack of proper packaging

Peter jes juliussen - 18 maanden geledenTrustpilot 🔗

  • Forsinket levering
  • Manglende kommunikation
  • Skuffende oplevelse

marion catt - 19 maanden geledenTrustpilot 🔗

  • Long wait time for order, unresponsive customer service
  • Poor communication and responsiveness
  • Lack of refund policy implementation

Greg Andre - 19 maanden geledenTrustpilot 🔗

  • Long wait times for customer service responses, disconnects during phone calls
  • Difficulty contacting and resolving issues with customer service
  • Faulty product, difficult exchange process

AM - 20 maanden geledenTrustpilot 🔗

  • Appalling
  • Delays in delivery and contradicting updates
  • Disrespectful customer service
  • Lack of credibility and disappointment
  • Refusal to process refund
  • Advice to avoid purchasing from them

buss - 20 maanden geledenTrustpilot 🔗

  • Absolutely the poorest service
  • Ordered item did not arrive as promised
  • Lack of communication regarding order status
  • Issues with availability of products ordered

Davide Casula - 21 maanden geledenTrustpilot 🔗

  • Worst experience at the stadium. Got kicked out for wearing the wrong t-shirt.
  • Discrimination at Chelsea football club.
  • Security concerns over guests rather than violent individuals.

client - 21 maanden geledenTrustpilot 🔗

  • Took 44 days to find out the wrong item was sent
  • Changed premier top to champions top without notification
  • Dire service
  • Asked for politeness and courtesy but lost it on the phone
  • Considering suing for ineptitude, laziness, stupidity, slothfulness, inability to interact, lack of contact

Paul Taylor - 21 maanden geledenTrustpilot 🔗

  • Absolutely shocking delivery and customer service!

Mikhail Kupriyanov - 22 maanden geledenTrustpilot 🔗

  • Dreadful
  • Ordered wrong items
  • Unresponsive customer support
  • Confusion with returns

Robert HODGES - 22 maanden geledenTrustpilot 🔗

  • Snelle levering binnen 23 uur

Kevin Hardy - 22 maanden geledenTrustpilot 🔗

  • No way to report non-delivery

LF - 23 maanden geledenTrustpilot 🔗

  • No response to emails and chat function never manned
  • Unable to get replacement or refund after 16 days
  • Received email about someone else's order
  • Service is shocking

G Man - 23 maanden geledenTrustpilot 🔗

  • No Customer Service
  • Sent a training shirt with pen marks
  • Difficulty reaching customer service

customer - 3 jaren geledenTrustpilot 🔗

  • Mis guided by security company official
  • Apologize for this review
  • Got paid by them
  • Used me to blame company
  • Called me on emergency shifts
  • Writing this review without pressure
  • Chelsea club Stamford bridge is very good

Joe Frost - 3 jaren geledenTrustpilot 🔗

  • Best club in the world
  • Ignore weird tribalistic nonces blaming a football club for a war
  • Ignore 'Lord' living in mother's basement

Gary Warren - 3 jaren geledenTrustpilot 🔗

  • Supporters are the worst on the planet. Racist supporters. Racist JT.
  • Club shop closed in the middle of the day. Poor service.

the Patel - 3 jaren geledenTrustpilot 🔗

  • Great club leant its hotel to NHS during crisis
  • Thick opposition forget with their short memories and tiny willies

Itodo Jonathan - 3 jaren geledenTrustpilot 🔗

  • supports the war in Ukraine

Giulia Romanò - 3 jaren geledenTrustpilot 🔗

  • Long delay in refund processing
  • High return fee charged
  • Poor communication on refund status

Mat K - 3 jaren geledenTrustpilot 🔗

  • Save time and aggravation
  • Fanatics' customer service is useless
  • Late shipment and delivery
  • Multiple interactions with hapless employees
  • Difficult resolution process
  • Outsourcing to incompetent company
  • Embarrassing the reputation of the club

Ash - 3 jaren geledenTrustpilot 🔗

  • Zero customer service
  • Ignoring refund requests
  • Fraudulent practices for monetary amounts
  • Lack of response to emails
  • Disgraceful company practices
  • Unprofessional and disrespectful behavior

Mark Membry - 3 jaren geledenTrustpilot 🔗

  • bad customer service
  • difficulty with return process
  • no response to emails
  • inferior quality products

Maggie Huang - 3 jaren geledenTrustpilot 🔗

  • Wrong item sent
  • Appalling customer service

eloise vaxelaire - 3 jaren geledenTrustpilot 🔗

  • Long wait time for delivery
  • Lack of communication with the company
  • Lost money due to non-delivery
  • Frustrating experience with customer service

Roberto Mazzolari - 3 jaren geledenTrustpilot 🔗

  • Received wrong item
  • No response from customer service
  • No refund for delivery costs

Kara Wyatt - 3 jaren geledenTrustpilot 🔗

  • Lange wachttijden voor klantenservice
  • Onjuist artikel ontvangen
  • Onnodige retourzendingen
  • Gewenste items niet op voorraad

Mrs Maureen Cornford - 3 jaren geledenTrustpilot 🔗

  • Not delivered on time
  • Poor customer service response
  • Difficult to get refund
  • No response regarding order status

Natalie Errin - 3 jaren geledenTrustpilot 🔗

  • Poor quality of product

mike l - 3 jaren geledenTrustpilot 🔗

  • slechtste ervaring in klantenservice
  • bestelling duurde weken en kwam beschadigd aan
  • veel heen en weer en maanden wachten op vervanging
  • misleidende informatie over vervanging en terugbetaling
  • geen manager beschikbaar om problemen aan te pakken

Debbie Jones - 3 jaren geledenTrustpilot 🔗

  • No contact or refund after 7 weeks of returning item
  • Cut off from online assistant during communication
  • Wish I had read reviews before purchasing

Niki - 3 jaren geledenTrustpilot 🔗

  • The shirt arrived in perfect size and professionally printed on the back
  • Ordering process was slightly alarming due to reviews, but the top still arrived

Debbie - 3 jaren geledenTrustpilot 🔗

  • Quick resolution of delivery concerns
  • Fast delivery time for personalised items

Kathy Cherrie - 3 jaren geledenTrustpilot 🔗

  • Billed twice for order, no refund or delivery
  • Inadequate customer service, lack of communication
  • Unfulfilled order, lack of refund, code 10 for Fraud
  • Poor handling of customer complaint

Steve - 3 jaren geledenTrustpilot 🔗

  • customer service is shocking
  • do not buy online
  • replacement top didn't last one day
  • waiting 3 weeks for resolution
  • different person every time you contact
  • will not buy online again
  • devastated to be treated this way

Jake Sines - 3 jaren geledenTrustpilot 🔗

  • Pre ordered new Chelsea shirt but still waiting for delivery without communication
  • Separate from actual store, cannot pick up directly
  • Unacceptable delay for a special gift
  • Website issues, better to go to actual megastore
  • No specific mention of Return Policy

Tony Hooper - 3 jaren geledenTrustpilot 🔗

  • No communication with customer service
  • Long delivery times
  • Difficult to resolve issues
  • Credit card claim necessary

Michael F - 3 jaren geledenTrustpilot 🔗

  • Never delivered anything
  • Refunded me $48 on a $271 order
  • Constantly said different things were on backorder
  • Wouldn't ship anything they said was in stock

Joshua Jefferies - 3 jaren geledenTrustpilot 🔗

  • Delay in delivery
  • Poor customer service
  • Lack of communication
  • Unreliable website information

Mark - 3 jaren geledenTrustpilot 🔗

  • Fast shipping promised but not delivered
  • Unresponsive customer service via live chat and phone calls
  • High shipping cost compared to order value

Steven Lutfalla - 3 jaren geledenTrustpilot 🔗

  • Absolute Scam.
  • Ordered a personalised kit with delayed arrival
  • Live chat closed and useless email response

Buss - 3 jaren geledenTrustpilot 🔗

  • Updates and speed of delivery are very slow
  • Poor service quality

35-London - 3 jaren geledenTrustpilot 🔗

  • Order processing delay
  • Poor customer service
  • Delayed delivery
  • Blaming customer for delay
  • Refunded postage
  • Item eventually delivered
  • Delayed delivery affecting event

Bebe - 3 jaren geledenTrustpilot 🔗

  • Order never arrived
  • Lack of communication
  • Disappointing experience
  • Poor service after payment
  • Delayed delivery
  • Unreliable website

Jonny Rand - 3 jaren geledenTrustpilot 🔗

  • Product not delivered on time

Caroline Abisogun - 3 jaren geledenTrustpilot 🔗

  • Order not delivered on time
  • Difficult to contact customer service

Jemma - 3 jaren geledenTrustpilot 🔗

  • Non-existent customer service

Louise Coombes-Walker - 3 jaren geledenTrustpilot 🔗

  • Quick delivery
  • Efficient communication
  • Good product quality

Mark - 3 jaren geledenTrustpilot 🔗

  • no updates about delay for near seven weeks
  • most items out of stock
  • Terrible customer service
  • Terrible IT
  • In person visit to shop are excellent