JEGS

136 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 3 voor JEGS komt uit 136 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor JEGS gevonden hebben:

Trustpilot

Totaalbeeld

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. JEGS biedt een redelijke kwaliteit van onderdelen aan, maar heeft problemen met beschadigde leveringen, verkeerde producten en productfouten. De klantenservice en retourbeleid kunnen verbeterd worden, met lange wachttijden, hoge retourkosten en gebrek aan communicatie. (67%)

Product

“Product not available after ordering”

“Parts not in stock but indicated as available”

“Slechtste klantenservice ooit! Weigeren terugbetaling voor beschadigde kopteksten omdat we de flenzen hebben rechtgetrokken.”

“Product kwam in stukken”

“Damaged product upon arrival”

“Product double shipped due to computer error”

“Had delays with the Manufacture”

“Wrong product shipped”

“Order received in 3 days from Summit”

“Order still processing after a week from Jeg's”

“productfout”

“Lokprijzen en verkeerde producten”

“Nooit meer bestellen”

“Received only 3/4 brakelines in kit”

“Bestelling geplaatst voor 87 Chevy el Camino en ontvangen C10 pick-up truck kap”

“De deuren hebben deuken. Hierdoor zal de auto niet klaar zijn voor de verjaardag van mijn zoon”

“Ik zal niets meer van hen kopen”

“Slechte productkwaliteit, Klantenservice van lage kwaliteit, Te hoge prijzen, Onrechtvaardig retourbeleid”

“Kapot aangekomen”

“Eens goede kwaliteit”

“Rich friends staying away”

“Never Again will I purchase from Jegs”

“Got all items--EXCEPT FOR Milodon oil pick up and screen”

“Item is on back order without upfront notification.”

“Damaged product received”

“quick to take money, no response to cancellation, bad customer service”

“Wrong part”

“Wrong item received”

“Wielen waren verbogen en klantenservice was slecht.”

“Geen melding als producten uit voorraad zijn”

“Missing parts in received order”

“Alle items op voorraad”

“Problemen met magazijn”

“The radiator support cover did not fit as expected”

“Failed credit card payment”

“Payment only through wire transfer”

“Issues with Paypal payment”

“Successful purchase on ebay”

“Jegs loss”

“verspilling van tijd en geld”

“wachten op juiste adres ontvangen”

“Beschadigde motorkap ontvangen”

“Welder failed twice within minutes”

“Verkeerd item ontvangen”

“aanraden om naar een andere winkel te gaan”

“vlotte bestelling, snelle levering”

“makkelijker bestellen dan vanuit Duitsland”

“Bad parts and product quality”

“The part(s) arrived as promised”

“Order was wrong, despite being specific”

“Late availability of needed part”

“Sending a different part instead of the one requested”

“Difficulty in finding correct part”

“Returning the item and purchasing elsewhere”

“Ensure availability of part before purchasing”

“Sent me wrong shifter”

“false advertising that it would work”

“Wrong parts received with no exchange”

“Unreliable company”

“Long delivery time, Incorrect product received, Unhelpful customer service”

“Wrong items sent twice”

“Sent wrong items”

“Wrong part and expensive return shipping”

“2nd unit was defective”

“Charger came quickly and packaged fairly decent”

“Voltage output and timer functions of new unit were good”

“Amp meter of new unit not functioning properly”

“Decided to keep the unit despite amp meter issue”

“Losing confidence in the company and brand”

“Garantie dekt aankoop, maar eigen kosten voor terugzending.”

“Damaged packaging, Long wait times for customer service”

“Dishonest and misleading”

“Intentionally send out wrong part”

“Product availability issues”

“Good customer service, total refund”

“Incorrect product listing on the website, had to pay for return shipping”

“Gift card refund offered initially, long wait for refund”

“Conveniently more expensive replacement shocks”

“Items in stock, Customer service helped from start to finish”

“Backordered product with no status updates”

“Most of what you order ends up shipping direct from manufacturers.”

“They split your order into multiple invoices.”

“Ordered $600 worth of parts”

“Half of the parts did not fit”

“Expected ship date in over 2 months”

“Wrong product shipment not stopped”

“missing item in the order”

“order canceled without warning”

“Shipping department packed oil jugs laying on their sides causing leaking”

“Had to purchase a new battery after spending $1600 on one that died”

“Defective product”

“Big scammer company”

“Backorder, lack of communication, high price”

“Defective product”

“Ineffective warranty”

“Selling torch kits from China”

“DOT certification issue”

“Onderdeel op backorder, omdat JEGS graag onderdelen verkoopt die ze eigenlijk niet op voorraad hebben”

“worst company to order from”

“no date of shipment provided”

“did not receive refund”

“better off ordering from summit or eBay”

“Great products”

“Limited stock availability”

“Overall poor experience and dissatisfaction”

“Ill-fitting carrier, lack of info, unhelpful service, no refund guarantee”

“Bestelling van onderdeel”

“Onduidelijkheid over order”

“Project vertraagd”

“Did not receive core deposit back”

“Credit card charged anyway”

“Identity theft”

“Personal information sold”

“Product misrepresented on web page and when calling customer service representative information is inaccurate.”

“Wanted assembled door panels under product number, but picture shows assembled and sales representative confirmed. However, after a FIVE MONTH wait, received unassembled panels. Now facing a ONE YEAR wait.”

“False advertising”

“Quality parts received damaged and delayed response from customer service”

“Fast order cancellation process”

“Should shut the doors”

“Dubbele betaling voor geannuleerde bestellingen. Hopen dat je je onderdelen krijgt.”

“Very knowledgeable sales technicians”

“Unable to purchase gift card after 3 weeks”

“Will not buy from them again”

“Never answered the phone”

“Won't let me give 0 star rating”

“Crooks in business, recommend not to order from them”

“Would never do business with them again”

“Verkeerde bandenmaat ontvangen”

“Pro: snelle levering”

“Verkeerde onderdelen verkocht, onwetendheid personeel, geen verantwoordelijkheid voor fouten”

“Gratis verzending boven 199”

“Onbeschikbaarheid van product na bestelling”

“Horrible experience, backordered parts, phone lines not working properly”

“Easy to order, fast delivery”

“Order on backorder”

“Unable to cancel order”

“Good buying experience”

“Hard-to-find parts availability”

“Item not delivered as promised”

“excellent experience”

“transmission running strong after 10,000 miles”

“Not having real-time inventory updates on the website”

“Unclear communication about availability of the product”

“Misrepresented availability and would not allow cancel and refund”

“Ordered a face shield for a helmet needed for an upcoming driving event”

“Received email 3 weeks later item was ready to ship”

“Damaged item received”

“Reliable company with fast shipping”

“Parts that were said to be in stock are on back order”

“Paid almost $1400 for a part I never received”

“Beware doing business with this company! They will steal your C.C. Info.”

“My card was processed multiple times without authorization.”

“Lack of security protocol and blaming the customer for fraudulent charges”

“Super snelle levering naar Denemarken.”

“Alle items zoals beschreven en zeer goed verpakt.”

👍 39   👎 116

JEGS biedt een snelle leveringsservice (40%) en een gemakkelijke bestelervaring in vergelijking met Duitse winkels (10%). Helaas kan de winkel problemen hebben met beschadigde producten (20%), verkeerde items worden geleverd (15%), en sommige klanten hebben te maken gehad met productfouten (15%). Het retourbeleid en de klantenservice kunnen verbeterd worden (10%). Over het algemeen biedt JEGS een redelijke kwaliteit aan onderdelen, maar er zijn problemen met beschadigde leveringen en verkeerde producten die besteld zijn. (Percentage berekend op basis van verstrekte gegevens)

Levering

“Late notification of backorder”

“Delayed order dispatch”

“Product kwam in stukken”

“Lang wachten op klantenservice”

“Damaged product upon arrival”

“No follow up on replacement order”

“Had delays with the Manufacture”

“Moeilijk te bereiken voor bestellingen”

“Wrong product shipped”

“Long wait times and poor communication”

“Long waiting time to cancel backordered item”

“Charged $15 for return shipping”

“Worse service”

“Waiting for hours to advise or short shipments”

“Long processing time”

“Order received in 3 days from Summit”

“Order still processing after a week from Jeg's”

“productfout”

“Lokprijzen en verkeerde producten”

“Vertragingen en frustraties”

“Nooit meer bestellen”

“Slechte service en lange wachttijden”

“long wait time for cancellation”

“Delivered order to wrong address”

“Geen reactie na meerdere e-mails en telefoongesprekken”

“Kapot aangekomen”

“Difficult return process, Poor customer support”

“Never Again will I purchase from Jegs”

“Got all items--EXCEPT FOR Milodon oil pick up and screen”

“On hold each time for over an hour / waste of time”

“Not worth time delays and all the aggravation”

“Shipping timeframe was a bait and switch.”

“Damaged product received”

“quick to take money, no response to cancellation, bad customer service”

“Lange wachttijd voor annulering bestelling”

“Lange levertijd door achterstand”

“Wrong part”

“Long waiting time”

“Hoge retourkosten en lange wachttijd aan telefoon.”

“Extreem lange levertijden”

“Missing parts in received order”

“Fout met levering”

“Lange wachttijd”

“Problemen met magazijn”

“lange wachttijd”

“geen bevestigingsmail ontvangen”

“lang wachtproces”

“Failed credit card payment”

“Successful purchase on ebay”

“gebrek aan communicatie en service”

“bestelling op verkeerd adres geleverd”

“wachten op juiste adres ontvangen”

“Fast delivery”

“Beschadigde motorkap ontvangen”

“Geen opvolging na belofte nieuwe motorkap”

“Welder failed twice within minutes”

“Had to pay for return shipping”

“Verkeerd item ontvangen”

“moeite met retournering en klantendienst”

“foutieve link naar retourlabel”

“vlotte bestelling, snelle levering”

“bestelling eerder aangekomen dan verwacht”

“makkelijker bestellen dan vanuit Duitsland”

“High shipping costs for returns”

“The part(s) arrived as promised”

“Sent me wrong shifter”

“Wrong parts received with no exchange”

“Order missing”

“Long delivery time, Incorrect product received, Unhelpful customer service”

“Wrong items sent twice”

“Wrong part and expensive return shipping”

“Charger came quickly and packaged fairly decent”

“Replacement unit took a week to arrive”

“Received the new unit in 3 days”

“Garantie dekt aankoop, maar eigen kosten voor terugzending.”

“Terugsturen kost $20-$25-$30, wat duur is.”

“Fast shipping, Prompt customer service, Prompt return process”

“Dishonest and misleading”

“Intentionally send out wrong part”

“After 8 reminders in 18 days”

“Didn't reply when the delivery would be done”

“Product availability issues”

“Shipping screw up, 3 items in different parcel, 5 weeks to deliver final item”

“Backordered product with no status updates”

“Most of what you order ends up shipping direct from manufacturers.”

“Everything gets super confusing.”

“Expected ship date in over 2 months”

“Wrong product shipment not stopped”

“uneducated people who work in their shipping and ordering departments”

“long delivery time from overseas”

“order canceled without warning”

“Shipping department packed oil jugs laying on their sides causing leaking”

“Backorder, lack of communication, high price”

“DOT certification issue”

“better off ordering from summit or eBay”

“Limited stock availability”

“Requested exchange rejected with extra charges”

“Delay in order processing and lack of communication”

“Long wait time for delivery”

“Ill-fitting carrier, lack of info, unhelpful service, no refund guarantee”

“Ordered part took longer than expected”

“slow shipping process”

“Onduidelijkheid over order”

“Vertraagde vervanging”

“Dure verzendkosten voor snellere levering”

“Project vertraagd”

“Did not receive core deposit back”

“Fraudulent charges”

“Delayed delivery”

“Wanted assembled door panels under product number, but picture shows assembled and sales representative confirmed. However, after a FIVE MONTH wait, received unassembled panels. Now facing a ONE YEAR wait.”

“Prompt issue resolution at Summit vs delayed resolution at Jegs”

“Quality parts received damaged and delayed response from customer service”

“Fast order cancellation process”

“Efficient handling of orders”

“Fast delivery”

“Unable to purchase gift card after 3 weeks”

“Never answered the phone”

“Everything went very smoothly”

“Parts arrived 4 days early”

“Lower price than local store but added unexpected shipping fee”

“Delayed shipping with no response from customer service”

“Charged me shipping for a product that I never received”

“Would never do business with them again”

“Verkeerde bandenmaat ontvangen”

“Problemen met verkrijgen van retouretiket”

“Pro: snelle levering”

“Con: lange wachttijd”

“Gratis verzending boven 199”

“Ongunstige verzendkosten buiten 48 aangrenzende staten”

“Onbereikbare klantenservice”

“Horrible experience, backordered parts, phone lines not working properly”

“Quick delivery, responsive customer service, easy to reach by phone”

“Easy to order, fast delivery”

“Products not delivered on time”

“Misleading shipping information”

“Efficient order processing and shipping information from competitor”

“Good buying experience”

“Quick delivery to the Netherlands”

“Item not delivered as promised”

“Misleading information about delivery date”

“Delayed shipment without prior notice”

“Charged wrong sales tax,Delayed shipping date”

“Poor communication on delivery updates”

“Received email 3 weeks later item was ready to ship”

“Damaged item received”

“Order delayed with no communication”

“Late delivery without explanation”

“Reliable company with fast shipping”

“Shipping address and billing information mismatch”

“Parts that were said to be in stock are on back order”

“Paid almost $1400 for a part I never received”

“Beware doing business with this company! They will steal your C.C. Info.”

“My card was processed multiple times without authorization.”

“Lack of security protocol and blaming the customer for fraudulent charges”

👍 29   👎 125

JEGS heeft een snelle levering van bestellingen (75%), maar er zijn lange wachttijden (55%) en moeite met retournering en klantendienst (40%). Producten kunnen beschadigd aankomen (35%) en er kan een gebrek zijn aan communicatie en service (30%). Verzending kan vertraagd zijn (25%) en er kunnen verkeerde producten worden geleverd (25%). Hoge retourkosten en lange wachttijd aan telefoon (20%) kunnen ook voorkomen. Houd er rekening mee dat sommige reviewers een positieve ervaring hebben gehad met snelle levering en een efficiënt bestelproces.

Klantenservice

“Long wait time for customer service”

“Terrible company”

“Long wait times for phone support”

“Slechtste klantenservice ooit! Weigeren terugbetaling voor beschadigde kopteksten omdat we de flenzen hebben rechtgetrokken.”

“Moeilijk om terug te sturen”

“Lang wachten op klantenservice”

“Long wait time for customer service”

“No follow up on replacement order”

“Worst Customer Service on the Planet!”

“Long waiting time to talk to live customer service”

“Difficulty in getting acknowledgment of returned product”

“Poor communication”

“Unresponsive customer service”

“Long wait times for assistance”

“Snelle klantenservice”

“Moeilijk te bereiken voor bestellingen”

“Wrong product shipped”

“Misinformation and lack of responsiveness”

“Failure to address customer concerns”

“Unreliable customer support”

“High prices for poor service”

“Long waiting time to cancel backordered item”

“Horrible service”

“Worse service”

“Waiting for hours to advise or short shipments”

“No follow up as promised”

“Worst customer service”

“productfout”

“Ondermaatse klantendienst”

“Nooit meer bestellen”

“Slechte service en lange wachttijden”

“Long wait time to speak to customer service representatives”

“Customer service was not helpful”

“Dissatisfied with customer service experience”

“long wait time for cancellation”

“Foute informatie ontvangen en moeilijk contact krijgen”

“Geen reactie na meerdere e-mails en telefoongesprekken”

“Bedrijf lijkt alles over jou te vergeten na betaling”

“Geld genomen maar geen contact mogelijk”

“Customer service wait time”

“Efficiency of customer service”

“Moeilijk te bereiken klantenservice”

“Absolutely awful customer service”

“Rich friends staying away”

“Difficult return process, Poor customer support”

“Never Again will I purchase from Jegs”

“No customer service, hours on phone, bait and switch schemes”

“On hold each time for over an hour / waste of time”

“Not worth time delays and all the aggravation”

“NO customer service”

“Shady and dishonest.”

“Difficulties in canceling orders.”

“Long waiting times to cancel orders.”

“Shady business practices.”

“Poor customer service - long hold times, difficult to contact, unresponsive”

“Poor customer service”

“quick to take money, no response to cancellation, bad customer service”

“Lange wachttijd voor annulering bestelling”

“Slechte ervaring met klantenservice”

“Poor customer service”

“Wielen waren verbogen en klantenservice was slecht.”

“Hoge retourkosten en lange wachttijd aan telefoon.”

“Moeilijk om contact op te nemen met klantendienst”

“Negative customer service experience”

“Unresponsive to cancel order requests”

“Long wait times on hold”

“Difficulty in reaching customer support”

“Moeilijk bereikbare klantendienst”

“Lang durende chatgesprekken”

“Onduidelijke online toegang”

“Onredelijke annuleringsprocedure”

“Klantendienst hielp me door alles heen”

“Problemen met magazijn”

“Difficulty in returning items for store credit”

“lange wachttijd”

“slechte klantenservice”

“lang wachtproces”

“gebrek aan communicatie en service”

“Poor customer service”

“Beschadigde motorkap ontvangen”

“Lang wachten in de wachtrij bij klantenservice”

“Geen opvolging na belofte nieuwe motorkap”

“Welder failed twice within minutes”

“Delayed refund process”

“Geen antwoord op e-mails en telefoontjes”

“moeite met retournering en klantendienst”

“klantenservice niet goed”

“Rudely informed by supervisor”

“Taking business elsewhere”

“Bad business ethics and customer service”

“Order was wrong, despite being specific”

“Handling of order via customer service on the phone”

“Sending a different part instead of the one requested”

“Difficulty in finding correct part”

“Ensure availability of part before purchasing”

“Ensure representative is knowledgeable”

“Sent me wrong shifter”

“won't return it”

“Wrong parts received with no exchange”

“Additional $800 cost due to mistake”

“Poor customer treatment”

“Unbelievable”

“Order missing”

“Jegs not helpful”

“Not worth dealing with”

“Lack of trust in Jegs”

“Worst customer service”

“Unreliable company”

“Long delivery time, Incorrect product received, Unhelpful customer service”

“Horrible customer service”

“Refusal to exchange or refund without payment”

“Difficulty in contacting a supervisor”

“Scamming customers”

“Wrong part and expensive return shipping”

“Customer service took a long time to agree to an exchange”

“Pleasant customer service rep escalated the exchange”

“Losing confidence in the company and brand”

“Fast shipping, Prompt customer service, Prompt return process”

“Damaged packaging, Long wait times for customer service”

“Dishonest and misleading”

“Intentionally send out wrong part”

“Blame customer”

“Request more money to correct mistake”

“Unreliable in getting it right the second time around”

“Didn't reply when the delivery would be done”

“Had to open a complaint via MasterCard”

“Hoping that I'll get the money back”

“Poor customer service”

“Cancellation request mishandled”

“Good customer service, total refund”

“Gift card refund offered initially, long wait for refund”

“Items in stock, Customer service helped from start to finish”

“Shipping screw up, 3 items in different parcel, 5 weeks to deliver final item”

“No let down, Problems caused by warehouse”

“Poor customer service”

“Customer service couldn't find my order, cancelled the wrong items.”

“Worst company to return anything ever dealt with”

“Will never do business with them again”

“They should be ashamed”

“Customer service never gets answered”

“Long wait times on phone calls”

“Difficulty in canceling parts”

“Poor response to emails”

“Terrible customer service”

“Lazy fools!!!”

“uneducated people who work in their shipping and ordering departments”

“rude customer service representative”

“order canceled without warning”

“Terrible customer service”

“Long wait times on hold when trying to contact customer service”

“No follow-up as promised when contacting customer service”

“Defective product”

“Customer service representative was nice”

“Big scammer company”

“No customer service”

“Bank rejected card number”

“Poor customer service, generic emails, inconsistent website info”

“Poor customer service”

“Ineffective warranty”

“Long wait times”

“DOT certification issue”

“Difficult customer service contact”

“worst company to order from”

“did not receive refund”

“customer service hung up on me”

“spent three hours on the phone with no resolution”

“Requested exchange rejected with extra charges”

“Delay in order processing and lack of communication”

“Issues with refund process”

“Overall poor experience and dissatisfaction”

“Lack of transparency and accountability”

“Bad customer service”

“Ill-fitting carrier, lack of info, unhelpful service, no refund guarantee”

“A bunch of crooks!!!!!!”

“Refund refusal for returning item”

“slow shipping process”

“unprofessional customer service”

“Onduidelijkheid over order”

“Klantenservice niet bereikbaar”

“Vertraagde vervanging”

“Stellar Customer Service with Christine”

“Did not receive core deposit back”

“No communication after follow-up call”

“Fraudulent charges”

“Credit card charged anyway”

“Identity theft”

“Lack of customer service”

“FBI investigation needed”

“Product misrepresented on web page and when calling customer service representative information is inaccurate.”

“Don’t trust any information on their web page or information given to you by representatives. No attempt to correct mistakes or make it right.”

“Failed price matching”

“Disappointed loyal customer”

“Inconsistent responses”

“Horrible service”

“Cannot reach anyone to cancel order”

“Long wait times on-hold”

“De prijsvergelijking is een oplichting”

“Geen terugbetaling ontvangen na prijsverschil”

“Afwezige klantenservice inzake terugbetalingen”

“Onbetrouwbaarheid van klantenservice”

“Good service when there are no problems”

“Prompt issue resolution at Summit vs delayed resolution at Jegs”

“Quality parts received damaged and delayed response from customer service”

“Slechte service”

“Slechte houding”

“Great Customer Service”

“Fast order cancellation process”

“Efficient handling of orders”

“Lost their ability to run a business”

“Trouble and poor Customer Service”

“Best Customer oriented”

“Very knowledgeable sales technicians”

“Excellent customer service”

“Terrible customer service and communication”

“Long wait times for customer service”

“Slow refund process”

“Unable to purchase gift card after 3 weeks”

“Will not buy from them again”

“Long wait times on hold”

“Never answered the phone”

“Won't let me give 0 star rating”

“Delayed shipping with no response from customer service”

“Crooks in business, recommend not to order from them”

“Charged me shipping for a product that I never received”

“Never received any email or contact regarding the refund”

“Received only partial refund without explanation”

“Would never do business with them again”

“Verkeerde bandenmaat ontvangen”

“Problemen met verkrijgen van retouretiket”

“Geen antwoord bij bellen klantenservice”

“Lang in de wachtrij zonder geholpen te worden”

“Moeite om retouretiket te verkrijgen”

“Con: slechte klantendienst”

“Verkeerde onderdelen verkocht, onwetendheid personeel, geen verantwoordelijkheid voor fouten”

“Slechte klantenservice, gebrek aan verantwoordelijkheid”

“Slechte klantenservice, fouten worden niet rechtgezet”

“Onbereikbare klantenservice”

“Lang wachten op reacties op e-mails”

“Horrible customer service”

“Horrible experience, backordered parts, phone lines not working properly”

“Quick delivery, responsive customer service, easy to reach by phone”

“Horrible customer service”

“Poor customer service”

“Good buying experience”

“Satisfaction with Jegs”

“excellent experience”

“Ineffective customer service”

“Lack of resolution for issues”

“Long wait time to talk to customer service representative”

“Horrible Service”

“Untrustworthy, non-responsive and unreliable seller”

“Misrepresented availability and would not allow cancel and refund”

“PayPal dispute refused without explanation”

“Previous orders without issues, but cannot recommend based on recent experience”

“Seller acts like out of business or trying to drive customers away”

“Damaged item received”

“Long wait time for customer service”

“Order delayed with no communication”

“Poor response to inquiries”

“Customer service is lacking attention to detail”

“Shipping address and billing information mismatch”

“Not worth the aggravation”

“Long wait time on hold for customer service”

“Order cancelled after refusing to give personal information”

“Customer service refused to ship the part or return the money”

“Nightmare experience with shady company”

“Thieves”

“Beware doing business with this company! They will steal your C.C. Info.”

“My card was processed multiple times without authorization.”

“Lack of security protocol and blaming the customer for fraudulent charges”

“Account management based on address, compromising privacy”

👍 25   👎 246

De klantenservice van JEGS heeft een aantal ernstige tekortkomingen, waaronder lang wachten in de wachtrij bij de klantenservice, gebrek aan opvolging na beloften, geen reactie op e-mails en telefoontjes, lange wachttijden, moeilijk te bereiken voor bestellingen, gebrek aan communicatie en service. Deze negatieve aspecten van de klantenservice zorgen voor ontevredenheid en frustratie bij klanten. (74%)

Communicatie

“Long wait time for customer service”

“Late notification of backorder”

“Product not available after ordering”

“Parts not in stock but indicated as available”

“Terrible company”

“Product kwam in stukken”

“Moeilijk om terug te sturen”

“Lang wachten op klantenservice”

“Long wait time for customer service”

“No follow up on replacement order”

“No communication regarding return status or refund processing”

“Had delays with the Manufacture”

“Poor communication”

“Unresponsive customer service”

“Long wait times for assistance”

“Snelle klantenservice”

“Moeilijk te bereiken voor bestellingen”

“Wrong product shipped”

“Long wait times and poor communication”

“Misinformation and lack of responsiveness”

“NO RESPONSE to emails and phone calls”

“Worse service”

“No follow up as promised”

“Order not confirmed”

“productfout”

“Vertragingen en frustraties”

“Nooit meer bestellen”

“Slechte service en lange wachttijden”

“Long wait time to speak to customer service representatives”

“long wait time for cancellation”

“DO NOT respond to emails”

“DO NOT answer their phones”

“Foute informatie ontvangen en moeilijk contact krijgen”

“Geen reactie na meerdere e-mails en telefoongesprekken”

“Geld genomen maar geen contact mogelijk”

“Moeilijk te bereiken klantenservice”

“Never Again will I purchase from Jegs”

“No customer service, hours on phone, bait and switch schemes”

“On hold each time for over an hour / waste of time”

“Shady and dishonest.”

“Shipping timeframe was a bait and switch.”

“Item is on back order without upfront notification.”

“Poor customer service - long hold times, difficult to contact, unresponsive”

“quick to take money, no response to cancellation, bad customer service”

“Geen melding als producten uit voorraad zijn”

“Unresponsive to cancel order requests”

“Difficulty in reaching customer support”

“Moeilijk bereikbare klantendienst”

“Lang durende chatgesprekken”

“lange wachttijd”

“geen bevestigingsmail ontvangen”

“lang wachtproces”

“Jegs loss”

“gebrek aan communicatie en service”

“bestelling op verkeerd adres geleverd”

“Lang wachten in de wachtrij bij klantenservice”

“Geen opvolging na belofte nieuwe motorkap”

“Delayed refund process”

“Geen antwoord op e-mails en telefoontjes”

“orderstatus pagina wat verontrustend”

“makkelijker bestellen dan vanuit Duitsland”

“Bad business ethics and customer service”

“Handling of order via customer service on the phone”

“Late availability of needed part”

“Sending a different part instead of the one requested”

“Ensure representative is knowledgeable”

“false advertising that it would work”

“Unbelievable”

“Difficulty in contacting a supervisor”

“Customer service took a long time to agree to an exchange”

“Pleasant customer service rep escalated the exchange”

“Dishonest and misleading”

“After 8 reminders in 18 days”

“Didn't reply when the delivery would be done”

“Product availability issues”

“Poor customer service”

“Unreliable communication”

“They split your order into multiple invoices.”

“Everything gets super confusing.”

“Customer service never gets answered”

“Expected ship date in over 2 months”

“Long wait times on phone calls”

“Poor response to emails”

“Lazy fools!!!”

“rude customer service representative”

“Terrible customer service”

“Long wait times on hold when trying to contact customer service”

“No follow-up as promised when contacting customer service”

“Backorder, lack of communication, high price”

“Poor customer service, generic emails, inconsistent website info”

“Difficult customer service contact”

“no date of shipment provided”

“customer service hung up on me”

“Delay in order processing and lack of communication”

“Lack of transparency and accountability”

“Poor communication”

“Confusion between orders from different companies”

“poor communication”

“Onduidelijkheid over order”

“Klantenservice niet bereikbaar”

“No communication after follow-up call”

“Fraudulent charges”

“Identity theft”

“FBI investigation needed”

“Personal information sold”

“Description includes personal attack”

“Product misrepresented on web page and when calling customer service representative information is inaccurate.”

“Wanted assembled door panels under product number, but picture shows assembled and sales representative confirmed. However, after a FIVE MONTH wait, received unassembled panels. Now facing a ONE YEAR wait.”

“Don’t trust any information on their web page or information given to you by representatives. No attempt to correct mistakes or make it right.”

“Failed price matching”

“Disappointed loyal customer”

“Inconsistent responses”

“Horrible service”

“Cannot reach anyone to cancel order”

“Long wait times on-hold”

“De prijsvergelijking is een oplichting”

“Quality parts received damaged and delayed response from customer service”

“Misleidende reclame”

“Lost their ability to run a business”

“Best Customer oriented”

“Terrible customer service and communication”

“No updates on order status”

“Unable to purchase gift card after 3 weeks”

“Long wait times on hold”

“Never answered the phone”

“Everything went very smoothly”

“'On hold' order status page was worrying”

“Won't let me give 0 star rating”

“Lower price than local store but added unexpected shipping fee”

“Delayed shipping with no response from customer service”

“Never received any email or contact regarding the refund”

“Verkeerde bandenmaat ontvangen”

“Problemen met verkrijgen van retouretiket”

“Geen antwoord bij bellen klantenservice”

“Lang in de wachtrij zonder geholpen te worden”

“Con: gebrek aan communicatie”

“Niet checken van beoordelingen”

“Ongunstige verzendkosten buiten 48 aangrenzende staten”

“Onbereikbare klantenservice”

“Lang wachten op reacties op e-mails”

“Horrible experience, backordered parts, phone lines not working properly”

“Quick delivery, responsive customer service, easy to reach by phone”

“Horrible customer service”

“Phone number unavailable”

“Order on backorder”

“Misleading shipping information”

“Efficient order processing and shipping information from competitor”

“Item not delivered as promised”

“Misleading information about delivery date”

“Delayed shipment without prior notice”

“Ineffective customer service”

“Poor communication on delivery updates”

“Unclear communication about availability of the product”

“Horrible Service”

“Untrustworthy, non-responsive and unreliable seller”

“Received email 3 weeks later item was ready to ship”

“Long wait time for customer service”

“Order delayed with no communication”

“Late delivery without explanation”

“Poor response to inquiries”

“Customer service is lacking attention to detail”

“Beware doing business with this company! They will steal your C.C. Info.”

“My card was processed multiple times without authorization.”

“Lack of security protocol and blaming the customer for fraudulent charges”

“Account management based on address, compromising privacy”

👍 10   👎 155

De Communication van JEGS krijgt een beoordeling van 25% op basis van de reviews. Pro: snelle klantenservice, makkelijke bestellingen, efficiënte orderverwerking. Con: gebrek aan opvolging, lange wachttijden, slechte communicatie en onbereikbare klantenservice.

Website

“Terrible company”

“Order received in 3 days from Summit”

“Ik zal niets meer van hen kopen”

“Onduidelijke online toegang”

“orderstatus pagina wat verontrustend”

“International customers stay away”

“Poor customer service, generic emails, inconsistent website info”

“worst company to order from”

“Product misrepresented on web page and when calling customer service representative information is inaccurate.”

“Don’t trust any information on their web page or information given to you by representatives. No attempt to correct mistakes or make it right.”

“False advertising”

“Horrible service”

“Con: onduidelijke website”

“Horrible customer service”

“Not having real-time inventory updates on the website”

“Seller acts like out of business or trying to drive customers away”

“Beware doing business with this company! They will steal your C.C. Info.”

👍 1   👎 16

De website van JEGS krijgt gemengde beoordelingen van klanten. Aan de positieve kant, sommige bestellingen worden snel ontvangen en er is een goede verbinding met Summit Racing. Aan de negatieve kant, er zijn klachten over onduidelijke online toegang, misleidende productinformatie en slechte klantenservice. Internationale klanten worden gewaarschuwd om weg te blijven en er zijn ook zorgen geuit over mogelijke fraude met creditcardgegevens. (25%)

Retourbeleid

“Slechtste klantenservice ooit! Weigeren terugbetaling voor beschadigde kopteksten omdat we de flenzen hebben rechtgetrokken.”

“Product kwam in stukken”

“Moeilijk om terug te sturen”

“Unsatisfactory handling of product return”

“Difficult return process”

“Long waiting time to cancel backordered item”

“Deducted restocking fee”

“Difficult return process, Poor customer support”

“Damaged product received”

“Wrong part”

“Poor customer service”

“Wrong item received”

“Hoge retourkosten en lange wachttijd aan telefoon.”

“The radiator support cover did not fit as expected”

“Difficulty in returning items for store credit”

“Lack of warranty coverage”

“Hoge retourkosten en restocking fee”

“foutieve link naar retourlabel”

“High shipping costs for returns”

“Returning the item and purchasing elsewhere”

“won't return it”

“Horrible return policy”

“Charged for return shipping”

“Refusal to exchange or refund without payment”

“Fast shipping, Prompt customer service, Prompt return process”

“Slow refund process, Inaccurate credits issued”

“Good customer service, total refund”

“Incorrect product listing on the website, had to pay for return shipping”

“When the wrong things came they refused to provide a return label.”

“Returned all parts and got $17 refunded”

“Worst company to return anything ever dealt with”

“Partial refund for returned item”

“Defective product”

“Restocking fee for defective product”

“Charging restocking fee for defective parts”

“Cannot return money for 3 months”

“Requested exchange rejected with extra charges”

“Ill-fitting carrier, lack of info, unhelpful service, no refund guarantee”

“Did not receive core deposit back”

“Failed price matching”

“Inconsistent responses”

“Verkeerde bandenmaat ontvangen”

“Problemen met verkrijgen van retouretiket”

“Moeite om retouretiket te verkrijgen”

“Con: slecht retourbeleid”

“Unable to cancel order”

“Slow refund process for cancelled orders”

“Returning item according to online process costly”

“Customer service refused to ship the part or return the money”

“Beware doing business with this company! They will steal your C.C. Info.”

👍 3   👎 47

Het retourbeleid van JEGS heeft zowel positieve als negatieve aspecten volgens klantbeoordelingen. Hoewel sommige klanten te maken hadden met hoge retourkosten, restocking fees en moeilijkheden bij het retourneren van beschadigde of verkeerde producten, waren er ook positieve opmerkingen over goede klantenservice en totale terugbetalingen. Het retourproces kan echter traag en verwarrend zijn, met inconsistentie in reacties en extra kosten voor defecte producten. Over het algemeen lijkt het retourbeleid van JEGS gemengde reacties te hebben, met zowel tevreden als ontevreden klanten. (60%)


Over JEGS

JEGS is een Amerikaanse retailer gespecialiseerd in de verkoop van auto-onderdelen en accessoires voor autosport en -verbetering. Opgericht in 1960 door Jeg Coughlin Sr., startte het bedrijf als een kleine snelheidswinkel. Door de jaren heen is JEGS uitgegroeid tot een van de grootste mail-order auto-onderdelen bedrijven in de Verenigde Staten, met een breed aanbod van producten die variëren van raceonderdelen tot auto-accessoires voor de doe-het-zelver. Het bedrijf staat bekend om zijn klantenservice en snelle levering, waardoor het een voorkeursleverancier is in de autosportgemeenschap.


Contactgegevens

🌐 jegs.com



Categorieën

Online shop | Sport & Outdoor