JEGS

136 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 3 voor JEGS komt uit 136 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor JEGS gevonden hebben:

Trustpilot

Ervaringen met Klantenservice Klantenservice

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. De klantenservice van JEGS heeft een aantal ernstige tekortkomingen, waaronder lang wachten in de wachtrij bij de klantenservice, gebrek aan opvolging na beloften, geen reactie op e-mails en telefoontjes, lange wachttijden, moeilijk te bereiken voor bestellingen, gebrek aan communicatie en service. Deze negatieve aspecten van de klantenservice zorgen voor ontevredenheid en frustratie bij klanten. (74%)

“Long wait time for customer service”

“Terrible company”

“Long wait times for phone support”

“Slechtste klantenservice ooit! Weigeren terugbetaling voor beschadigde kopteksten omdat we de flenzen hebben rechtgetrokken.”

“Moeilijk om terug te sturen”

“Lang wachten op klantenservice”

“Long wait time for customer service”

“No follow up on replacement order”

“Worst Customer Service on the Planet!”

“Long waiting time to talk to live customer service”

👍 25   👎 246

Samengevatte reviews

We gebruiken AI om elke beoordeling om te zetten in een duidelijke en beknopte samenvatting. Deze samenvattingen zijn chronologisch geordend, zodat je gemakkelijk de meest recente meningen en ervaringen van gebruikers kunt lezen. Hieronder vind je deze overzichten, waarmee je snel kunt zien wat andere gebruikers belangrijk vinden.

andrew - 14 dagen geledenTrustpilot 🔗

  • Long wait time for customer service
  • Late notification of backorder
  • Product not available after ordering

deelong - 3 weken geledenTrustpilot 🔗

  • Terrible company
  • Long wait times for phone support

billy nalley - 3 weken geledenTrustpilot 🔗

  • Slechtste klantenservice ooit! Weigeren terugbetaling voor beschadigde kopteksten omdat we de flenzen hebben rechtgetrokken.

Robert - 4 weken geledenTrustpilot 🔗

  • Product kwam in stukken
  • Moeilijk om terug te sturen
  • Lang wachten op klantenservice

Andre Champagne - 4 weken geledenTrustpilot 🔗

  • Damaged product upon arrival
  • Long wait time for customer service
  • No follow up on replacement order

Dingo Mom - 5 weken geledenTrustpilot 🔗

  • Worst Customer Service on the Planet!
  • Long waiting time to talk to live customer service
  • Difficulty in getting acknowledgment of returned product
  • No communication regarding return status or refund processing
  • Product double shipped due to computer error
  • Unsatisfactory handling of product return

Brent Wilson - 5 weken geledenTrustpilot 🔗

  • Had delays with the Manufacture
  • Poor communication
  • Unresponsive customer service
  • Long wait times for assistance

A. Mertens - 6 weken geleden

  • Snelle klantenservice
  • Moeilijk te bereiken voor bestellingen

C - 6 weken geledenTrustpilot 🔗

  • Wrong product shipped

Dan harrington - 7 weken geledenTrustpilot 🔗

  • Long wait times and poor communication
  • Misinformation and lack of responsiveness
  • Failure to address customer concerns
  • Unreliable customer support
  • High prices for poor service
  • Difficult return process

Patrick Schuck - 7 weken geledenTrustpilot 🔗

  • Long waiting time to cancel backordered item

Caroline - 7 weken geledenTrustpilot 🔗

  • Horrible service
  • NO RESPONSE to emails and phone calls
  • Charged $15 for return shipping
  • Deducted restocking fee

Josh Schaad - 7 weken geledenTrustpilot 🔗

  • Worse service
  • Waiting for hours to advise or short shipments
  • No follow up as promised

J.J. - 7 weken geledenTrustpilot 🔗

  • Worst customer service
  • Long processing time
  • Order not confirmed
  • Order received in 3 days from Summit
  • Order still processing after a week from Jeg's

sofia - 8 weken geleden

  • productfout

Somers - 8 weken geleden

  • Ondermaatse klantendienst
  • Lokprijzen en verkeerde producten
  • Vertragingen en frustraties
  • Nooit meer bestellen

Simons - 8 weken geleden

  • Slechte service en lange wachttijden

Robert Pieper - 8 weken geledenTrustpilot 🔗

  • Long wait time to speak to customer service representatives
  • Received only 3/4 brakelines in kit
  • Customer service was not helpful
  • Dissatisfied with customer service experience

Johnson - 8 weken geledenTrustpilot 🔗

  • long wait time for cancellation

L. Collignon - 8 weken geleden

  • Foute informatie ontvangen en moeilijk contact krijgen
  • Geen reactie na meerdere e-mails en telefoongesprekken
  • Bedrijf lijkt alles over jou te vergeten na betaling
  • Geld genomen maar geen contact mogelijk

Gary Leroy - 8 weken geledenTrustpilot 🔗

  • Customer service wait time
  • Efficiency of customer service

C. Lambert - 9 weken geleden

  • Kapot aangekomen
  • Moeilijk te bereiken klantenservice
  • Eens goede kwaliteit

The Chief - 3 maanden geledenTrustpilot 🔗

  • Absolutely awful customer service
  • Rich friends staying away

George Hatziemanuel - 3 maanden geledenTrustpilot 🔗

  • Difficult return process, Poor customer support

rtf - 3 maanden geledenTrustpilot 🔗

  • Never Again will I purchase from Jegs
  • No customer service, hours on phone, bait and switch schemes
  • Got all items--EXCEPT FOR Milodon oil pick up and screen
  • On hold each time for over an hour / waste of time
  • Not worth time delays and all the aggravation

James Long - 3 maanden geledenTrustpilot 🔗

  • NO customer service

Jim Bo - 3 maanden geledenTrustpilot 🔗

  • Shady and dishonest.
  • Shipping timeframe was a bait and switch.
  • Item is on back order without upfront notification.
  • Difficulties in canceling orders.
  • Long waiting times to cancel orders.
  • Shady business practices.
  • Not worth the savings.

Tom - 3 maanden geledenTrustpilot 🔗

  • Poor customer service - long hold times, difficult to contact, unresponsive
  • Damaged product received

Duck Jones - 3 maanden geledenTrustpilot 🔗

  • Poor customer service

Shawn A. - 3 maanden geledenTrustpilot 🔗

  • quick to take money, no response to cancellation, bad customer service

F. Verbeeck - 3 maanden geleden

  • Lange wachttijd voor annulering bestelling
  • Lange levertijd door achterstand
  • Slechte ervaring met klantenservice

Sublime Derf - 3 maanden geledenTrustpilot 🔗

  • Wrong part
  • Long waiting time
  • Poor customer service
  • Wrong item received

emiel - 3 maanden geleden

  • Wielen waren verbogen en klantenservice was slecht.
  • Hoge retourkosten en lange wachttijd aan telefoon.

Chris Ladowski - 3 maanden geledenTrustpilot 🔗

  • Moeilijk om contact op te nemen met klantendienst
  • Extreem lange levertijden
  • Geen melding als producten uit voorraad zijn

Nathan White - 3 maanden geledenTrustpilot 🔗

  • Negative customer service experience
  • Unresponsive to cancel order requests
  • Missing parts in received order
  • Long wait times on hold
  • Difficulty in reaching customer support

niels - 4 maanden geleden

  • Moeilijk bereikbare klantendienst
  • Lang durende chatgesprekken
  • Onduidelijke online toegang
  • Onredelijke annuleringsprocedure

Lara Lambrechts - 4 maanden geleden

  • Alle items op voorraad
  • Fout met levering
  • Klantendienst hielp me door alles heen
  • Lange wachttijd
  • Problemen met magazijn

Michael marsden - 4 maanden geledenTrustpilot 🔗

  • The radiator support cover did not fit as expected
  • High cost for return shipping
  • Difficulty in returning items for store credit

Loïc - 4 maanden geleden

  • lange wachttijd
  • slechte klantenservice
  • geen bevestigingsmail ontvangen
  • lang wachtproces

Somers - 5 maanden geleden

  • gebrek aan communicatie en service
  • bestelling op verkeerd adres geleverd
  • verspilling van tijd en geld
  • wachten op juiste adres ontvangen

Joseph Carswell - 5 maanden geledenTrustpilot 🔗

  • Fast delivery
  • High prices
  • Poor customer service
  • Lack of warranty coverage

Kobe - 5 maanden geleden

  • Beschadigde motorkap ontvangen
  • Lang wachten in de wachtrij bij klantenservice
  • Geen opvolging na belofte nieuwe motorkap

Don Watson - 6 maanden geledenTrustpilot 🔗

  • Welder failed twice within minutes
  • Had to pay for return shipping
  • Delayed refund process

Marchal - 6 maanden geleden

  • Geen antwoord op e-mails en telefoontjes
  • Verkeerd item ontvangen
  • Hoge retourkosten en restocking fee

Chiara Piron - 6 maanden geleden

  • moeite met retournering en klantendienst
  • foutieve link naar retourlabel
  • klantenservice niet goed
  • aanraden om naar een andere winkel te gaan

BJones - 6 maanden geledenTrustpilot 🔗

  • False advertising
  • Rudely informed by supervisor
  • Price issue not honored
  • Ongoing price issue
  • Taking business elsewhere
  • Hope it was worth $20

Christopher Pogel - 7 maanden geledenTrustpilot 🔗

  • Bad parts and product quality
  • High shipping costs for returns
  • Bad business ethics and customer service
  • International customers stay away

George Gamble - 7 maanden geledenTrustpilot 🔗

  • The part(s) arrived as promised
  • Order was wrong, despite being specific
  • Handling of order via customer service on the phone
  • Late availability of needed part
  • Sending a different part instead of the one requested
  • Difficulty in finding correct part
  • Returning the item and purchasing elsewhere
  • Ensure availability of part before purchasing
  • Ensure representative is knowledgeable

customer - 7 maanden geledenTrustpilot 🔗

  • Sent me wrong shifter
  • won't return it
  • false advertising that it would work

Ben Larson - 8 maanden geledenTrustpilot 🔗

  • Wrong parts received with no exchange
  • Additional $800 cost due to mistake
  • Poor customer treatment
  • Unbelievable

Kian Shirdel - 8 maanden geledenTrustpilot 🔗

  • Order missing
  • Jegs not helpful
  • Not worth dealing with
  • Lack of trust in Jegs

A-aron - 8 maanden geledenTrustpilot 🔗

  • Horrible return policy
  • Worst customer service
  • Unreliable company

Jose - 8 maanden geledenTrustpilot 🔗

  • Long delivery time, Incorrect product received, Unhelpful customer service

John Maynard - 8 maanden geledenTrustpilot 🔗

  • Horrible customer service
  • Wrong items sent twice
  • Charged for return shipping
  • Sent wrong items
  • Refusal to exchange or refund without payment
  • Difficulty in contacting a supervisor
  • Scamming customers

Tim - 8 maanden geledenTrustpilot 🔗

  • Wrong part and expensive return shipping

jim k. - 9 maanden geledenTrustpilot 🔗

  • 2nd unit was defective
  • Charger came quickly and packaged fairly decent
  • Customer service took a long time to agree to an exchange
  • Replacement unit took a week to arrive
  • Pleasant customer service rep escalated the exchange
  • Received the new unit in 3 days
  • Voltage output and timer functions of new unit were good
  • Amp meter of new unit not functioning properly
  • Decided to keep the unit despite amp meter issue
  • Losing confidence in the company and brand

Karie Allan - 9 maanden geledenTrustpilot 🔗

  • Fast shipping, Prompt customer service, Prompt return process
  • Damaged packaging, Long wait times for customer service
  • Slow refund process, Inaccurate credits issued

Teddy Bona - 9 maanden geledenTrustpilot 🔗

  • Dishonest and misleading
  • Intentionally send out wrong part
  • Blame customer
  • Request more money to correct mistake
  • Unreliable in getting it right the second time around

Thibo Lidou - 10 maanden geledenTrustpilot 🔗

  • After 8 reminders in 18 days
  • Didn't reply when the delivery would be done
  • Had to open a complaint via MasterCard
  • Hoping that I'll get the money back

Charles Bursey - 10 maanden geledenTrustpilot 🔗

  • Product availability issues
  • Poor customer service
  • Unreliable communication
  • Cancellation request mishandled

Jeff McDaniel - 10 maanden geledenTrustpilot 🔗

  • Good customer service, total refund
  • Incorrect product listing on the website, had to pay for return shipping
  • Gift card refund offered initially, long wait for refund
  • Conveniently more expensive replacement shocks

Rich - 11 maanden geledenTrustpilot 🔗

  • Items in stock, Customer service helped from start to finish
  • Shipping screw up, 3 items in different parcel, 5 weeks to deliver final item
  • No let down, Problems caused by warehouse

B Kinnsch - 12 maanden geledenTrustpilot 🔗

  • Poor customer service
  • Backordered product with no status updates

Light Sleeper - 13 maanden geledenTrustpilot 🔗

  • Most of what you order ends up shipping direct from manufacturers.
  • They split your order into multiple invoices.
  • Everything gets super confusing.
  • Customer service couldn't find my order, cancelled the wrong items.
  • When the wrong things came they refused to provide a return label.

Michael Nix - 13 maanden geledenTrustpilot 🔗

  • Ordered $600 worth of parts
  • Half of the parts did not fit
  • Returned all parts and got $17 refunded
  • Worst company to return anything ever dealt with
  • Will never do business with them again
  • They should be ashamed

Jegs Stinks - 13 maanden geledenTrustpilot 🔗

  • Customer service never gets answered
  • Expected ship date in over 2 months
  • Long wait times on phone calls
  • Difficulty in canceling parts
  • Poor response to emails

Jesse Vanpool - 13 maanden geledenTrustpilot 🔗

  • Terrible customer service
  • Wrong product shipment not stopped
  • Partial refund for returned item

David Soffer Wolfmanjeffrey - 13 maanden geledenTrustpilot 🔗

  • Lazy fools!!!
  • uneducated people who work in their shipping and ordering departments
  • long delivery time from overseas
  • missing item in the order
  • rude customer service representative
  • order canceled without warning

Gerald Royer - 15 maanden geledenTrustpilot 🔗

  • Terrible customer service
  • Had to purchase a new battery after spending $1600 on one that died
  • Long wait times on hold when trying to contact customer service
  • No follow-up as promised when contacting customer service

Byron - 17 maanden geledenTrustpilot 🔗

  • Defective product
  • Restocking fee for defective product
  • Customer service representative was nice
  • Charging restocking fee for defective parts

Gela Shiola - 17 maanden geledenTrustpilot 🔗

  • Big scammer company
  • No customer service
  • Cannot return money for 3 months
  • Bank rejected card number

Kirby - 17 maanden geledenTrustpilot 🔗

  • Backorder, lack of communication, high price
  • Poor customer service, generic emails, inconsistent website info

PainterB - 17 maanden geledenTrustpilot 🔗

  • Poor customer service
  • Defective product
  • Ineffective warranty
  • Long wait times

Lynette Buckley - 17 maanden geledenTrustpilot 🔗

  • Selling torch kits from China
  • DOT certification issue
  • Difficult customer service contact

reece pierce - 18 maanden geledenTrustpilot 🔗

  • worst company to order from
  • no date of shipment provided
  • did not receive refund
  • customer service hung up on me
  • spent three hours on the phone with no resolution
  • better off ordering from summit or eBay

Nicholas Parrell - 18 maanden geledenTrustpilot 🔗

  • Requested exchange rejected with extra charges

michael g - 19 maanden geledenTrustpilot 🔗

  • Delay in order processing and lack of communication
  • Issues with refund process
  • Overall poor experience and dissatisfaction
  • Lack of transparency and accountability

Cory Burrell - 20 maanden geledenTrustpilot 🔗

  • Long wait time for delivery
  • Poor communication
  • High prices
  • Bad customer service

Angie Balthazor - 20 maanden geledenTrustpilot 🔗

  • Ill-fitting carrier, lack of info, unhelpful service, no refund guarantee

Harry Arends - 21 maanden geledenTrustpilot 🔗

  • A bunch of crooks!!!!!!
  • Ordered part took longer than expected
  • Confusion between orders from different companies
  • Refund refusal for returning item

Dan Storey - 21 maanden geledenTrustpilot 🔗

  • slow shipping process
  • poor communication
  • unprofessional customer service
  • high prices

Wesley Wallace - 22 maanden geledenTrustpilot 🔗

  • Bestelling van onderdeel
  • Onduidelijkheid over order
  • Klantenservice niet bereikbaar
  • Vertraagde vervanging
  • Dure verzendkosten voor snellere levering
  • Project vertraagd

Robbie mccormick - 22 maanden geledenTrustpilot 🔗

  • Stellar Customer Service with Christine

Zeul General - 23 maanden geledenTrustpilot 🔗

  • Did not receive core deposit back
  • No communication after follow-up call

Stoney Brook - 23 maanden geledenTrustpilot 🔗

  • Fraudulent charges
  • Delayed delivery
  • Credit card charged anyway
  • Identity theft
  • Lack of customer service
  • FBI investigation needed
  • Personal information sold
  • Description includes personal attack

David Oliver - 24 maanden geledenTrustpilot 🔗

  • Product misrepresented on web page and when calling customer service representative information is inaccurate.
  • Wanted assembled door panels under product number, but picture shows assembled and sales representative confirmed. However, after a FIVE MONTH wait, received unassembled panels. Now facing a ONE YEAR wait.
  • Don’t trust any information on their web page or information given to you by representatives. No attempt to correct mistakes or make it right.
  • Shop elsewhere.

Michael Ellesio - 24 maanden geledenTrustpilot 🔗

  • False advertising
  • Failed price matching
  • Disappointed loyal customer
  • Inconsistent responses

Robert Y - 3 jaren geledenTrustpilot 🔗

  • Horrible service

Kevin Knowles - 3 jaren geledenTrustpilot 🔗

  • Cannot reach anyone to cancel order
  • Long wait times on-hold

Raj gohil - 3 jaren geledenTrustpilot 🔗

  • De prijsvergelijking is een oplichting
  • Geen terugbetaling ontvangen na prijsverschil
  • Afwezige klantenservice inzake terugbetalingen
  • Onbetrouwbaarheid van klantenservice

James - 3 jaren geledenTrustpilot 🔗

  • Good service when there are no problems
  • Prompt issue resolution at Summit vs delayed resolution at Jegs

John Morgan - 3 jaren geledenTrustpilot 🔗

  • Quality parts received damaged and delayed response from customer service

JC - 3 jaren geledenTrustpilot 🔗

  • Misleidende prijzen
  • Slechte service
  • Misleidende reclame
  • Slechte houding

jarembry - 3 jaren geledenTrustpilot 🔗

  • Good prices
  • Great Customer Service
  • Fast order cancellation process
  • Efficient handling of orders

Martin - 3 jaren geledenTrustpilot 🔗

  • Lost their ability to run a business
  • Trouble and poor Customer Service
  • Should shut the doors
  • Best Customer oriented

John Peirce - 3 jaren geledenTrustpilot 🔗

  • Very knowledgeable sales technicians
  • Reasonable prices
  • Excellent customer service
  • Fast delivery

Rick Moen - 3 jaren geledenTrustpilot 🔗

  • Terrible customer service and communication
  • Long wait times for customer service
  • No updates on order status
  • Slow refund process

TED - 3 jaren geledenTrustpilot 🔗

  • Unable to purchase gift card after 3 weeks
  • Company declined since the 80's
  • Will not buy from them again
  • Long wait times on hold

Apj Godwin - 3 jaren geledenTrustpilot 🔗

  • Never answered the phone

Tad - 3 jaren geledenTrustpilot 🔗

  • Won't let me give 0 star rating
  • Lower price than local store but added unexpected shipping fee
  • Delayed shipping with no response from customer service
  • Crooks in business, recommend not to order from them