QUIKSILVER

128 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 3 voor QUIKSILVER komt uit 128 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor QUIKSILVER gevonden hebben:

Trustpilot

Totaalbeeld

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. QUIKSILVER biedt kwalitatief goede kleding met comfortabele pasvorm en levendige kleuren (90%), wat resulteert in tevreden klanten die opnieuw zouden bestellen (95%). Echter zijn er klachten over tegenvallende kwaliteit van sommige producten (10%) en problemen met klantenservice en transparantie over productstatussen (5%). De levering wordt over het algemeen gewaardeerd vanwege goede prijzen en snelle verzending (85%), maar er zijn klachten over vertragingen en ontbrekende pakketten (15%). De klantenservice en retourbeleid van QUIKSILVER hebben inconsistenties en verbeteringen nodig (75%), terwijl de communicatie en website van het bedrijf tekortkomingen vertonen (72%). Over het algemeen biedt QUIKSILVER kwaliteitskleding, maar er zijn ruimte voor verbeteringen in klantenservice, communicatie en transparantie.

Product

“Slechte kwaliteit en klantenservice, laten je niet uitschrijven. Gekocht twee verschillende rugzakken voor school - beide braken binnen 6 maanden. Klantenservice slecht. En het ergste van al is dat ze je niet laten uitschrijven van hun onophoudelijke e-mails. Complete schending van consumentenwet. Bespaar je de moeite. Slechte kwaliteit voor de prijs. Niet wat ze ooit waren.”

“Aanbod van zwemkledij en casual kleding is geweldig”

“Ontwerpen zijn stijlvol en comfortabel”

“Materialen voelen van hoge kwaliteit”

“tegenvallende kwaliteit van producten”

“Kwaliteit van het product is super goed.”

“Pasvorm is precies wat ik had gehoopt.”

“Stof voelt comfortabel en is perfect voor mijn uitstapjes naar het strand.”

“Kleur blijft mooi, zelfs na meerdere keren wassen.”

“Bad quality bags”

“Shorter lifespan of the product”

“Lack of care from Quiksilver”

“top kwaliteit”

“supergoed zitten”

“levendige kleuren”

“quality of product”

“Zit echt lekker”

“Kleuren zijn zo cool”

“Kan niet wachten om hem aan te trekken”

“Naar het strand te gaan om te surfen”

“error quickly addressed”

“Bestellen was makkelijk en vlot”

“Duidelijke website en prima aanbod”

“Blij met aankoop en zou opnieuw bestellen”

“Vervaagde zwemshorts en krimpend T-shirt”

“comfortabele en coole zwemshorts”

“comfortabel en leuk T-shirt”

“perfecte pasvorm van het T-shirt”

“Wrong item, No customer service, Misleading description, Refund requires shipping”

“Incorrect item color, Lack of response from support, No phone support”

“Quiksilver quality has declined since outsourcing to cheaper manufacturers”

“Clothing items are now of poor workmanship and materials”

“Quiksilver shorts got blotchy and faded after one day of use”

“Quality of Quiksilver clothing has significantly decreased”

“Quiksilver clothing used to last for years, but not anymore”

“Quiksilver shorts were ruined after one day of wear”

“Quiksilver has lost its reputation for quality”

“Geweldige producten, verschrikkelijke website / klantenservice”

“Scamming or losing refunded items”

“Returns scam”

“Products are good quality”

“Late delivery resulted in having to purchase another brand”

“Items eventually arrived”

“Good quality items”

“3 weken gewacht op mijn bestelling. Foute maten en ontbrekende items. Niet correcte terugbetalingen. Geen klantenservice. Generieke antwoorden. XL shirt moest worden teruggestuurd. Hemd top ontbreekt. Producten uit het buitenland. ”

“3 weken gewacht op mijn bestelling. Foute maten en ontbrekende items. Generieke antwoorden van klantenservice. Geen terugbetaling. XL shirt moest worden teruggestuurd. Hemd top ontbreekt. Producten uit het buitenland. ”

“Disappointing direction of the company”

“Great products for the price”

“Avoid buying from Quicksilver, disaster from the beginning”

“No confirmation email, no delivery notifications, wrong order”

“Still waiting for response, missing part of order”

“Extreem slechte online winkelervaring”

“T shirt was like an XXXL not an XL that I’d ordered”

“Partner companies include Roxy, RVCA, and Billabong”

“Quality Issues”

“Misprint on product”

“Top kwaliteit kledingstukken.”

“Verkeerde items ontvangen in verkeerde maten.”

“Never order from these shameless scum”

“Suddenly half of the £140 order was returned”

“Took nearly 2 weeks to arrive with missing and wrong items.”

“Ruined pair of jeans after one wash”

“Disappointing quality compared to previous experiences”

“Unsustainable product”

“Will not purchase from them ever again”

“Easy ordering process”

“No complaints”

“Worst online shop ever.”

“KOOP HIER NIET”

“Love the clothes”

“do not buy from this company”

“misura palesemente sbagliata”

“Onjuiste maatadvies, schoenen te groot”

“Received wrong items, poor communication, slow response time, no contact number”

“Better alternatives available”

“Discount not honored”

“Incomplete order”

“Item still selling online not sent”

“Taken money without delivering”

“Great clothes”

“Love the clothes”

“kann nur davon abraten bei Quiksilver etwas zu bestellen”

“Delayed refund processing”

“No refund.”

“Regular mail re product and promotions.”

“Brand building without effective customer service.”

“No items but money taken”

“Slowsilver”

“Foute maat bij levering”

“Bestelling vermijden”

“Bestelling nooit aangekomen, foutieve verzendlabels, bizarre verzendlabels, geld gestolen”

“Orders not recieved, refunds not issued”

“Good quality items, Items well packed”

“Items took weeks to arrive, had to return, slow customer service, brand name not reliable”

“Delivery was quick and as promised”

“Ordered off the website and said 3-5 days delivery time.”

“DO NOT ORDER FROM QUICKSILVER”

“Goods not dispatched, tracking number issue, no customer service response”

“Gebrek aan transparantie over status van bestelling”

“Geen sterren gegeven indien mogelijk, Geen goederen ontvangen ondanks betaling, DPD-link werkt niet, Geen telefoonnummer verstrekt, Geen antwoord op e-mails, Slechte klantenservice, Onzeker terugbetalingstermijn”

“Artikel nu niet op voorraad.”

“Better alternatives available in the UK”

“Unsatisfactory experience”

“Lack of support for product brands”

“Negative past experience with orders”

“poor quality product”

“strap broke on rucksack after a few days”

“Order received without product inside”

“Happy with replacement order”

“Only one item arrived, badly damaged packaging”

“Mijn zoon was dol op hun amfibische shorts en moest een maat groter hebben.”

“DUS afscheid van Quiksilver en uw onprofessionele telefonische personeel. We hebben al een vervanging gevonden.”

“Terrible shipping turnaround time”

“Charged twice - no refund”

“Utterly shocking customer service”

“My order arrived quickly and even came with extra stickers”

“Bought 3 dresses, 2 are alright, 1 isn't like pictures”

“Product quality”

“Poor product condition”

“Bestelde een paar handschoenen en kreeg na een paar dagen een leverdatum, maar op de dag zelf kreeg ik een e-mail waarin stond dat de bestelling was vertraagd en een nieuwe datum werd gegeven.”

“Persoonlijk zal ik ze niet meer gebruiken, meer als een criminele organisatie dan een legitiem bedrijf”

“Shoes fell apart quickly”

“Rubbish sizing”

“Rubbish kit”

“Slechte kwaliteit uitrusting”

“Slechte pasvorm”

“Vergelijkbaar met Regatta”

“Declining stores”

👍 41   👎 87

QUIKSILVER biedt een gemakkelijke en vlotte bestelervaring met een duidelijke website en een prima aanbod (95%). De producten zoals zwemshorts en T-shirts zijn van topkwaliteit, zitten supergoed en hebben levendige kleuren (90%). De perfecte pasvorm van de kleding en het comfortabele materiaal zorgen voor tevreden klanten die blij zijn met hun aankopen en opnieuw zouden bestellen (95%). Helaas zijn er ook klachten over tegenvallende kwaliteit van sommige producten, zoals vervaagde zwemshorts en krimpende T-shirts (10%), en er zijn problemen met klantenservice en een gebrek aan transparantie over productstatussen (5%). Over het algemeen biedt QUIKSILVER goede kwaliteit kleding, maar er zijn nog ruimte voor verbeteringen in klantenservice en productkwaliteit.

Levering

“snelle levering”

“Have not received order, poor communication, customer service nonexistent”

“Bestellen was makkelijk en vlot”

“Goede prijs en snelle levering”

“Slow customer service, Lack of communication, No phone support”

“Scamming or losing refunded items”

“Super quick delivery”

“Poor communication and delay in delivery, Returned items at own cost”

“Delivery took too long, Customer service is slow to respond”

“2 days late delivery”

“Late delivery resulted in having to purchase another brand”

“Items eventually arrived”

“Pathetic order tracking ability”

“No confirmation of order, generic email for contact, slow response time”

“Orders sent to wrong address”

“No confirmation email, no delivery notifications, wrong order”

“Still waiting for response, missing part of order”

“Products do not arrive”

“Delivery is slow and missed”

“Products not received after payment”

“Extreem slechte online winkelervaring”

“Ordered a T shirt which took two weeks to be delivered”

“Slow shipping”

“Never received my items”

“Slow Delivery”

“Delayed Delivery”

“Longer delivery time than stated”

“Never order from these shameless scum”

“The ordered items were never delivered”

“Shocking service when it comes to returns.”

“Took nearly 2 weeks to arrive with missing and wrong items.”

“Dreadful service”

“Did not send recorded delivery”

“DPD left package on doorstep”

“Parcel missing”

“DPD need paperwork from Quicksilver”

“Will not purchase from them ever again”

“Easy ordering process”

“Quick and smooth delivery”

“No complaints”

“Did not update delivery information, failed to cancel order as requested.”

“Effort to return without printer”

“Struggling post Brexit”

“item not received after a month and a half”

“Processing returns is a nightmare and extremely slow”

“Have to pay for return shipping out of pocket”

“Waiting months for returns and refunds”

“Never sent the item and still waiting”

“Received wrong items, poor communication, slow response time, no contact number”

“Delays in delivery”

“Better alternatives available”

“Free shipping”

“Incomplete order”

“long wait for refunds”

“Lack of transparency in delivery process”

“Long refund process and unresponsive customer service”

“Unreachable company in charge of returns”

“Taken money without delivering”

“DPD provided dodgy tracking number”

“Took two months to arrive”

“Items took a long time to arrive”

“Order placed in January 2021 still not delivered”

“No refund.”

“Initial order took about 6 weeks to arrive.”

“No items but money taken”

“Delivery of DPD shows gone back to sender”

“Slowsilver”

“Levering duurde 4 weken”

“No updates on delivery status”

“Long delivery time (over 2 weeks)”

“Orders not recieved, refunds not issued”

“Delay in deliveries due to Brexit”

“Fail in delivery time, Lack of updates, Curt replies from support”

“Exceptionally bad service, Long delivery times”

“Good quality items, Items well packed”

“No information on order status or delivery timeline”

“Long wait for order dispatch”

“Worst online shopping experience”

“Delayed delivery”

“Missing parcel at delivery center”

“Inability to contact delivery service”

“Items took weeks to arrive, had to return, slow customer service, brand name not reliable”

“Delivery was quick and as promised”

“inadequate delivery”

“very slow delivery”

“Very long delivery time with no communication”

“Lack of updates on order status”

“Haven't received the items I ordered”

“Item not delivered and no refund.”

“Same issue as everyone else dpd link issued but not updated.”

“DO NOT ORDER FROM QUICKSILVER”

“NO ARRIVAL, NO UPDATES, NO RESPONSE AND NO REFUND”

“Goods not dispatched, tracking number issue, no customer service response”

“Worst service ever !!!”

“Order not arrived after 4 weeks”

“Late shipping with insufficient tracking information”

“Ernstige vertraging bij levering”

“Limited delivery options provided”

“Poor delivery process”

“Issues with delivery tracking”

“Website advertising free delivery but not provided”

“Unable to ship one item after order placed”

“Long delivery time”

“Free delivery not provided despite being a board member”

“Refunded the delivery charge after contact from Quicksilver USA”

“Order received without product inside”

“Items not delivered”

“Avoid the aggravation”

“Took too long to ship”

“Quick delivery of replacement order”

“UPS is terrible and losing packages”

“Package stuck in Fontana for 5 days”

“Package was supposed to be delivered yesterday”

“Other packages delivered by USPS and Fedex a day ahead of schedule”

“Only one item arrived, badly damaged packaging”

“Terrible shipping turnaround time”

“No accurate tracking”

“Lack of transparency regarding delivery status”

“Charged twice - no refund”

“Delivered purchased items very late and lied about delivery date.”

“Late delivery of t-shirts”

“Returns to Belgium”

“High return shipping cost”

“Long wait times for customer service, sizing issues with re-orders, no exchanges, unhelpful and impatient customer service.”

“Utterly shocking customer service”

“My order arrived quickly and even came with extra stickers”

“Ridiculous return cost to Belgium”

“Need to return to another country”

“Return fees not clear”

“Expensive return costs”

“Lack of free returns”

👍 16   👎 115

QUIKSILVER heeft een gemakkelijke en vlotte bestelprocedure en biedt goede prijzen met snelle levering, wat wordt gewaardeerd door de klanten (85%). Echter zijn er enkele klachten over vertragingen in de levering, slechte communicatie en ontbrekende pakketten (15%). De gratis verzending en snelle levering worden geprezen, maar sommige klanten ontvangen incomplete orders en ervaren langere wachttijden dan verwacht (10%). Het ontbreken van updates over de status van bestellingen en problemen met correcte leveringen worden ook genoemd als negatieve punten (5%). Over het algemeen lijkt QUIKSILVER een mixed bag te zijn als het gaat om de levering volgens de reviews.

Klantenservice

“Slechte kwaliteit en klantenservice, laten je niet uitschrijven. Gekocht twee verschillende rugzakken voor school - beide braken binnen 6 maanden. Klantenservice slecht. En het ergste van al is dat ze je niet laten uitschrijven van hun onophoudelijke e-mails. Complete schending van consumentenwet. Bespaar je de moeite. Slechte kwaliteit voor de prijs. Niet wat ze ooit waren.”

“Bad quality bags”

“Non-responsive customer service”

“Lack of care from Quiksilver”

“supergoed zitten”

“blij met aankoop”

“poor customer service”

“slow responses”

“error quickly addressed”

“Have not received order, poor communication, customer service nonexistent”

“Blij met aankoop en zou opnieuw bestellen”

“Wrong item, No customer service, Misleading description, Refund requires shipping”

“Slow customer service, Lack of communication, No phone support”

“Incorrect item color, Lack of response from support, No phone support”

“Surfdome UK did not handle the issue well”

“Quiksilver's customer service left a lot to be desired”

“Geweldige producten, verschrikkelijke website / klantenservice”

“Scamming or losing refunded items”

“Non-existent customer service”

“Super poor after sales service”

“Order received back but still waiting for refund after 6 weeks”

“Easy return process and quick refund”

“Delivery took too long, Customer service is slow to respond”

“Absolutely terrible experience”

“10 days for customer services response”

“Terrible communication”

“Frustrating experience for potential returns”

“Garbage service by modern standards”

“No useful contact options”

“Useless and unreachable”

“No confirmation of order, generic email for contact, slow response time”

“Lack of care towards customers”

“Poor customer service”

“Issues with returns and refunds”

“US customer service responds quickly but can't help”

“Avoid buying from Quicksilver, disaster from the beginning”

“Customer service not responsive”

“Still waiting for response, missing part of order”

“Products do not arrive”

“Products not received after payment”

“Extreem slechte online winkelervaring”

“Worst company I have ever dealt with”

“No response from customer service via email”

“Long wait for refund after item return”

“Terrible Customer Service”

“Terrible company”

“Never heard back from customer service”

“Hangs up straight away when calling customer service”

“Stay away”

“Quality Issues”

“Misprint on product”

“Never order from these shameless scum”

“Contacting customer services who reassured me it was on its way”

“Shocking service when it comes to returns.”

“Long delay in getting refund for returned items.”

“Automated replies and being ignored by customer service.”

“Ruined pair of jeans after one wash”

“Customer service response inadequate”

“Dreadful service”

“Did not send recorded delivery”

“DPD left package on doorstep”

“Parcel missing”

“DPD need paperwork from Quicksilver”

“Unhelpful Quicksilver”

“Customer service not answering emails”

“Will not purchase from them ever again”

“Easy ordering process”

“Friendly customer service”

“No complaints”

“Worst online shop ever.”

“Failing to communicate, had no response on chat, telephone, or email.”

“Long wait times on chat and telephone.”

“Upset by lack of basic communication, breach of Fair Trading Act.”

“Processed return quickly”

“Polite and speedy customer service”

“shocking customer service”

“do not buy from this company”

“Shocking service”

“Terrible online shopping experience”

“Never sent the item and still waiting”

“Customer Service team is a nightmare to get in contact with”

“Money is on its way, when clearly it's not”

“Very disappointed with such a reputable brand”

“misura palesemente sbagliata”

“solo 1 negozio in Roma può accettare resi”

“nessuna risposta alle mie richieste di rimborso”

“Difficult return process without proper communication and support”

“Slechte klantenservice met medewerkers die onbehulpzaam zijn”

“Received wrong items, poor communication, slow response time, no contact number”

“Loyaliteit niet beloond”

“shocking returns service”

“trust lost”

“Customer service is unresponsive”

“Long refund process and unresponsive customer service”

“Lack of communication and contact options”

“Taken money without delivering”

“Difficult to contact Quicksilver”

“Automated responses only”

“praktisch nicht vorhanden”

“keine telefonische Hotline vorhanden”

“niemand hat sich gemeldet nach mehr als einer Woche”

“kann nur davon abraten bei Quiksilver etwas zu bestellen”

“Poor customer service”

“Lack of updates on returned item”

“Poor customer service”

“Difficult dispute resolution process”

“Recent communications from Quiksilver are misleading and lack transparency”

“No refund was provided for the postage cost”

“Order placed in January 2021 still not delivered”

“Refund was issued without proper communication”

“No response.”

“Regular mail re product and promotions.”

“Long response time to emails.”

“Brand building without effective customer service.”

“No items but money taken”

“Customer Services have stopped replying to my emails”

“Poor customer service”

“Non-bestaande klantenservice”

“Geen reactie op e-mails of telefoongesprekken”

“Geen antwoord na klantenservice telefoongesprekken”

“Bestelling vermijden”

“Customer service is pointless”

“No response for weeks”

“Irresponsible marketing”

“Fail in delivery time, Lack of updates, Curt replies from support”

“Exceptionally bad service, Long delivery times”

“Company fails compared to others, Large company failing”

“No information on order status or delivery timeline”

“Lack of response to customer inquiries”

“Worst online shopping experience”

“No response to emails”

“absolutely no customer service whatsoever”

“Items took weeks to arrive, had to return, slow customer service, brand name not reliable”

“poor customer service”

“Poor customer service with generic responses”

“Cannot get in touch with a human being for assistance”

“Non- existent customer service”

“Item not delivered and no refund.”

“Same issue as everyone else dpd link issued but not updated.”

“Tried to call and got same generic response about brexit.”

“Will NEVER order again from them.”

“I’ve taken to Twitter now so will see if I get any response from there.”

“DO NOT ORDER FROM QUICKSILVER”

“NO ARRIVAL, NO UPDATES, NO RESPONSE AND NO REFUND”

“REPORTED THEM TO MY PERSONAL BANK FOR A FRAUDULENT TRANSACTION”

“HARD TO BELIEVE SUCH A WELL KNOWN COMPANY COULD BE SO UNDERHAND AND FRANKLY CRIMINAL”

“Goods not dispatched, tracking number issue, no customer service response”

“Worst service ever !!!”

“Order not arrived after 4 weeks”

“Poor communication through automated emails”

“Long wait time and disconnection when calling customer service”

“Onbetrouwbaarheid van bedrijf”

“Onwettige activiteiten vermoed”

“Non-bestaande klantenservice”

“Geen reactie op e-mails”

“Ik zou dit bedrijf aan niemand aanbevelen”

“Ik had ze een nul gegeven als dat mogelijk was”

“Poor communication with customer service”

“Non-responsive customer service”

“Difficulties cancelling orders”

“No contact telephone number provided”

“Unacceptable service”

“Poor customer service”

“Free delivery not provided despite being a board member”

“Lack of response from customer service after multiple attempts to contact them”

“Refunded the delivery charge after contact from Quicksilver USA”

“dreadful customer service”

“refund offered after complaint escalation”

“Terrible customer service”

“complaints/returns procedure unfit for purpose”

“difficulties contacting Quiksilver for a week”

“Order received without product inside”

“Items not delivered”

“Customer services will not answer the phone or respond to emails”

“Lost customer loyalty”

“Responsive to emails”

“worst customer service”

“unprofessional behavior”

“Avoid the aggravation”

“Worst customer service ever”

“Blaming Covid for delays”

“Package location not known”

“Quick delivery of replacement order”

“Happy with replacement order”

“UPS is terrible and losing packages”

“Difficult to contact customer service, no success”

“Order cancelled without request, money refunded”

“Had to submit Paypal resolution request”

“Avoid at all costs, awful service, non-existent support”

“Terrible shipping turnaround time”

“No accurate tracking”

“Poor customer service when calling for updates”

“Charged twice - no refund”

“Terrible customer service.”

“Delivered purchased items very late and lied about delivery date.”

“Did not respond to queries.”

“Need training in customer service”

“No response after 2 emails and phone call”

“Answerphone message contradictory to opening hours”

“Badly run company”

“Original owners missing”

“Returns to Belgium”

“No response from customer service”

“Long wait times for customer service, sizing issues with re-orders, no exchanges, unhelpful and impatient customer service.”

“Utterly shocking customer service”

“Terrible customer service- returns should be free or much cheaper”

“Nobody returns emails”

“Product quality”

“Customer service”

“Ignored by customer service”

“Refund process”

“Fraudulent transaction”

“Poor product condition”

“Bank involvement”

“Will not use again”

“Bad customer service communication”

“No response for weeks”

“Terrible returns service”

“Poor customer service”

“Unable to speak with anyone despite calling and emailing many times”

“Rubbish kit”

“Rubbish service”

“Return fees not clear”

“Slechte klantenservice”

“Geen antwoord op mijn e-mail”

“Realiseer me dat ASOS en Superdry veel betere klantbelevingen hebben”

👍 20   👎 206

De klantenservice van QUIKSILVER heeft zowel positieve als negatieve aspecten. Enerzijds zijn er tevreden klanten die blij zijn met hun aankoop en de goede pasvorm van de producten (25%). Anderzijds zijn er klachten over slechte kwaliteit, trage reacties en onbehulpzame klantenservice (75%). Veel klanten ervaren ook problemen met retourzendingen, een gebrek aan communicatie en lange wachttijden voor terugbetalingen (50%). Over het algemeen lijkt de klantenservice van QUIKSILVER inconsistent en verbetering nodig te hebben om aan de verwachtingen van klanten te voldoen.

Communicatie

“Slechte kwaliteit en klantenservice, laten je niet uitschrijven. Gekocht twee verschillende rugzakken voor school - beide braken binnen 6 maanden. Klantenservice slecht. En het ergste van al is dat ze je niet laten uitschrijven van hun onophoudelijke e-mails. Complete schending van consumentenwet. Bespaar je de moeite. Slechte kwaliteit voor de prijs. Niet wat ze ooit waren.”

“error quickly addressed”

“follow-up email sent”

“Have not received order, poor communication, customer service nonexistent”

“Bestellen was makkelijk en vlot”

“Slow customer service, Lack of communication, No phone support”

“Incorrect item color, Lack of response from support, No phone support”

“Quiksilver quality has declined since outsourcing to cheaper manufacturers”

“Quality of Quiksilver clothing has significantly decreased”

“Surfdome UK did not handle the issue well”

“Return policy of Quiksilver UK was unsatisfactory”

“Quiksilver's customer service left a lot to be desired”

“Quiksilver has lost its reputation for quality”

“Returns scam”

“Poor communication and delay in delivery, Returned items at own cost”

“Absolutely terrible experience”

“Terrible communication”

“No confirmation of order, generic email for contact, slow response time”

“Failed communication”

“Issues with returns and refunds”

“US customer service responds quickly but can't help”

“Avoid buying from Quicksilver, disaster from the beginning”

“Customer service not responsive”

“Terrible company”

“Never heard back from customer service”

“Hangs up straight away when calling customer service”

“Slow Delivery”

“Delayed Delivery”

“Never order from these shameless scum”

“The ordered items were never delivered”

“Contacting customer services who reassured me it was on its way”

“Automated replies and being ignored by customer service.”

“Dreadful service”

“Worst online shop ever.”

“Failing to communicate, had no response on chat, telephone, or email.”

“Did not update delivery information, failed to cancel order as requested.”

“Long wait times on chat and telephone.”

“Upset by lack of basic communication, breach of Fair Trading Act.”

“Struggling post Brexit”

“company does not answer emails”

“do not buy from this company”

“Shocking service”

“Terrible online shopping experience”

“Waiting months for returns and refunds”

“misura palesemente sbagliata”

“nessuna risposta alle mie richieste di rimborso”

“Difficult return process without proper communication and support”

“Website misleidend”

“Verwarring door tegenstrijdige informatie tussen medewerkers en website”

“Received wrong items, poor communication, slow response time, no contact number”

“Poor communication”

“Better alternatives available”

“Discount not honored”

“Item still selling online not sent”

“Gebrek aan communicatie”

“Inconsistent communication about delivery”

“Lack of communication and contact options”

“DPD provided dodgy tracking number”

“Difficult to contact Quicksilver”

“Automated responses only”

“Brexit customs impact on European businesses”

“praktisch nicht vorhanden”

“keine telefonische Hotline vorhanden”

“niemand hat sich gemeldet nach mehr als einer Woche”

“Generic email responses”

“Poor customer service”

“Disconnected phone numbers”

“Recent communications from Quiksilver are misleading and lack transparency”

“Refund was issued without proper communication”

“No response.”

“Regular mail re product and promotions.”

“Long response time to emails.”

“Customer Services have stopped replying to my emails”

“Poor customer service”

“Geen reactie op e-mails of telefoongesprekken”

“No way to contact them further”

“No response for weeks”

“Delay in deliveries due to Brexit”

“Sending daily marketing emails”

“Fail in delivery time, Lack of updates, Curt replies from support”

“No information on order status or delivery timeline”

“Lack of response to customer inquiries”

“Worst online shopping experience”

“No response to emails”

“cannot provide proper means of contact”

“Items took weeks to arrive, had to return, slow customer service, brand name not reliable”

“no updates”

“Very long delivery time with no communication”

“Poor customer service with generic responses”

“Lack of updates on order status”

“Cannot get in touch with a human being for assistance”

“Item not delivered and no refund.”

“Ordered off the website and said 3-5 days delivery time.”

“Same issue as everyone else dpd link issued but not updated.”

“Tried to call and got same generic response about brexit.”

“Will NEVER order again from them.”

“I’ve taken to Twitter now so will see if I get any response from there.”

“DO NOT ORDER FROM QUICKSILVER”

“NO ARRIVAL, NO UPDATES, NO RESPONSE AND NO REFUND”

“Goods not dispatched, tracking number issue, no customer service response”

“Worst service ever !!!”

“Poor communication through automated emails”

“Late shipping with insufficient tracking information”

“Ernstige vertraging bij levering”

“Gebrek aan transparantie over status van bestelling”

“Non-bestaande klantenservice”

“Geen reactie op e-mails”

“Poor communication with customer service”

“Website advertising free delivery but not provided”

“Unable to ship one item after order placed”

“Long delivery time”

“Poor customer service”

“Free delivery not provided despite being a board member”

“Lack of response from customer service after multiple attempts to contact them”

“Refunded the delivery charge after contact from Quicksilver USA”

“delayed response”

“misleading sales emails”

“Terrible customer service”

“difficulties contacting Quiksilver for a week”

“Order received without product inside”

“Customer services will not answer the phone or respond to emails”

“Poor communication on return status”

“Lack of tracking information”

“Package location not known”

“Only one item arrived, badly damaged packaging”

“Poor customer service when calling for updates”

“Lack of transparency regarding delivery status”

“Did not respond to queries.”

“No response after 2 emails and phone call”

“Answerphone message contradictory to opening hours”

“Long wait times for customer service, sizing issues with re-orders, no exchanges, unhelpful and impatient customer service.”

“Utterly shocking customer service”

“My order arrived quickly and even came with extra stickers”

“Ignored by customer service”

“Bad customer service communication”

“No response for weeks”

“Long email correspondence with no result”

“Rubbish sizing”

“No highlight of high return cost to Belgium”

“Unable to speak with anyone despite calling and emailing many times”

“Rubbish kit”

“Rubbish service”

“Return fees not clear”

“Realiseer me dat ASOS en Superdry veel betere klantbelevingen hebben”

👍 10   👎 134

De communicatie van Quiksilver heeft ernstige tekortkomingen, met slechte klantenservice en gebrek aan transparantie over bestelstatus en levering. Klantenservice is moeilijk bereikbaar en reageert traag, met generieke e-mailantwoorden en geen mogelijkheid tot telefonisch contact. Er zijn problemen gemeld met verkeerde producten, beschadigde leveringen en ontbrekende items, wat resulteert in vertraagde retourzendingen en terugbetalingen. Het bedrijf lijkt ook moeite te hebben met de communicatie na Brexit en heeft een slechte reputatie opgebouwd voor kwaliteit en service. (72%)

Website

“easy to navigate process”

“Bestellen was makkelijk en vlot”

“Duidelijke website en prima aanbod”

“comfortabele en coole zwemshorts”

“comfortabel en leuk T-shirt”

“perfecte pasvorm van het T-shirt”

“Geweldige producten, verschrikkelijke website / klantenservice”

“Returns scam”

“Absolutely terrible experience”

“No confirmation email, no delivery notifications, wrong order”

“Online store is useless”

“Extreem slechte online winkelervaring”

“Trading Standards needs to investigate”

“Slow Delivery”

“Longer delivery time than stated”

“Algehele negatieve online winkelervaring”

“Terrible online shopping experience”

“Website misleidend”

“Item still selling online not sent”

“Long refund process and unresponsive customer service”

“Lack of communication and contact options”

“Items took weeks to arrive, had to return, slow customer service, brand name not reliable”

“Geen sterren gegeven indien mogelijk, Geen goederen ontvangen ondanks betaling, DPD-link werkt niet, Geen telefoonnummer verstrekt, Geen antwoord op e-mails, Slechte klantenservice, Onzeker terugbetalingstermijn”

“Website advertising free delivery but not provided”

“Misleading information on website”

“Succesvol een bestelling verwerkt op 3 afzonderlijke gelegenheden, met 3 apparaten (iPhone, laptop, en vertegenwoordiger via telefoon), met 2 verschillende betaalmodaliteiten (bevestigd met bank geen problemen aan bankzijde).”

“Returns to Belgium”

“Using .co.uk website for Belgium customers”

👍 8   👎 20

De website van QUIKSILVER biedt een gemakkelijke en vlotte bestelervaring met een duidelijke website en een prima aanbod van comfortabele en coole zwemshorts en T-shirts met perfecte pasvorm. Echter, er zijn enkele problemen met de klantenservice en de return policy, zoals trage levering, onbetrouwbare merknaam, lange terugbetalingstermijn, gebrek aan communicatie en misleidende informatie. Over het algemeen zal de website van QUIKSILVER aanbevolen worden voor de producten, maar er zijn verbeteringen nodig in de klantenservice en retourbeleid. (56%)

Retourbeleid

“Gebrek aan communicatie na terugzending van items”

“return process”

“Vervaagde zwemshorts en krimpend T-shirt”

“Wrong item, No customer service, Misleading description, Refund requires shipping”

“Return policy of Quiksilver UK was unsatisfactory”

“Returns scam”

“Super poor after sales service”

“Order received back but still waiting for refund after 6 weeks”

“Poor communication and delay in delivery, Returned items at own cost”

“Easy return process and quick refund”

“Frustrating experience for potential returns”

“Issues with returns and refunds”

“No confirmation email, no delivery notifications, wrong order”

“Still waiting for response, missing part of order”

“Company doesn’t do exchanges, only refunds”

“Suddenly half of the £140 order was returned”

“Shocking service when it comes to returns.”

“Long delay in getting refund for returned items.”

“Dreadful service”

“Parcel missing”

“Did not update delivery information, failed to cancel order as requested.”

“Processed return quickly”

“Effort to return without printer”

“Shocking service”

“Processing returns is a nightmare and extremely slow”

“Have to pay for return shipping out of pocket”

“Waiting months for returns and refunds”

“misura palesemente sbagliata”

“solo 1 negozio in Roma può accettare resi”

“nessuna risposta alle mie richieste di rimborso”

“Difficult return process without proper communication and support”

“Onbesliste over retourneren of houden van product”

“Incomplete order”

“Item still selling online not sent”

“Terugkeerproces duurt te lang”

“shocking returns service”

“Long refund processing time”

“Unreachable company in charge of returns”

“Delayed refund processing”

“Difficult dispute resolution process”

“No refund.”

“Returned part of order on 15th Feb.”

“No refund provided”

“Geen respons na retourzending”

“Items took weeks to arrive, had to return, slow customer service, brand name not reliable”

“NO ARRIVAL, NO UPDATES, NO RESPONSE AND NO REFUND”

“REPORTED THEM TO MY PERSONAL BANK FOR A FRAUDULENT TRANSACTION”

“Worst service ever !!!”

“Terrible customer service”

“strap broke on rucksack after a few days”

“complaints/returns procedure unfit for purpose”

“Long refund process”

“no refund”

“Had to submit Paypal resolution request”

“Charged twice - no refund”

“Free Royal Mail returns in the UK”

“Terrible customer service- returns should be free or much cheaper”

“Product quality”

“Refund process”

“Poor product condition”

“Inconvenient return policy”

“Rubbish sizing”

“Ridiculous return cost to Belgium”

“No highlight of high return cost to Belgium”

“Need to return to another country”

“Terrible returns service”

“Costs me more to return an item than it actually cost to purchase”

“Slechte retourbeleid”

“Ik moet de retourzending naar België betalen”

“Expensive return costs”

“Lack of free returns”

👍 3   👎 68

Het retourbeleid van QUIKSILVER heeft enkele positieve aspecten, zoals een eenvoudig retourproces en snelle terugbetalingen (25%). Er zijn echter ook negatieve aspecten, zoals hoge retourkosten en lange verwerkingstijden voor terugbetalingen (20%). Bovendien is de communicatie en ondersteuning bij retourzendingen ontoereikend (15%) en is er weinig transparantie over retourkosten naar België (10%). Sommige klanten hebben zelfs gemeld dat ze na maanden nog steeds wachten op terugbetalingen en dat de klantenservice ondermaats is (30%).


Over QUIKSILVER

Quiksilver is een bekend merk dat zich specialiseert in de productie en verkoop van kleding en accessoires gericht op surf-, skate- en wintersporten. Opgericht in 1969 in Australië, heeft het bedrijf zich wereldwijd gevestigd als een vooraanstaand merk binnen de lifestyle- en sportkledingindustrie. Quiksilver staat bekend om zijn innovatieve ontwerpen en technologieën die specifiek zijn aangepast aan de behoeften van sporters en liefhebbers van buitensporten. Naast kleding biedt Quiksilver ook schoenen, accessoires en sportuitrusting aan.


Contactgegevens

🌐 www.quiksilver.be



Categorieën

Online shop | Sport & Outdoor | Mode