QUIKSILVER

128 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 3 voor QUIKSILVER komt uit 128 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor QUIKSILVER gevonden hebben:

Trustpilot

Ervaringen met Klantenservice Klantenservice

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. De klantenservice van QUIKSILVER heeft zowel positieve als negatieve aspecten. Enerzijds zijn er tevreden klanten die blij zijn met hun aankoop en de goede pasvorm van de producten (25%). Anderzijds zijn er klachten over slechte kwaliteit, trage reacties en onbehulpzame klantenservice (75%). Veel klanten ervaren ook problemen met retourzendingen, een gebrek aan communicatie en lange wachttijden voor terugbetalingen (50%). Over het algemeen lijkt de klantenservice van QUIKSILVER inconsistent en verbetering nodig te hebben om aan de verwachtingen van klanten te voldoen.

“Slechte kwaliteit en klantenservice, laten je niet uitschrijven. Gekocht twee verschillende rugzakken voor school - beide braken binnen 6 maanden. Klantenservice slecht. En het ergste van al is dat ze je niet laten uitschrijven van hun onophoudelijke e-mails. Complete schending van consumentenwet. Bespaar je de moeite. Slechte kwaliteit voor de prijs. Niet wat ze ooit waren.”

“Bad quality bags”

“Non-responsive customer service”

“Lack of care from Quiksilver”

“supergoed zitten”

“blij met aankoop”

“poor customer service”

“slow responses”

“error quickly addressed”

“Have not received order, poor communication, customer service nonexistent”

👍 20   👎 206

Samengevatte reviews

We gebruiken AI om elke beoordeling om te zetten in een duidelijke en beknopte samenvatting. Deze samenvattingen zijn chronologisch geordend, zodat je gemakkelijk de meest recente meningen en ervaringen van gebruikers kunt lezen. Hieronder vind je deze overzichten, waarmee je snel kunt zien wat andere gebruikers belangrijk vinden.

Natasha - 5 weken geledenTrustpilot 🔗

  • Slechte kwaliteit en klantenservice, laten je niet uitschrijven. Gekocht twee verschillende rugzakken voor school - beide braken binnen 6 maanden. Klantenservice slecht. En het ergste van al is dat ze je niet laten uitschrijven van hun onophoudelijke e-mails. Complete schending van consumentenwet. Bespaar je de moeite. Slechte kwaliteit voor de prijs. Niet wat ze ooit waren.

RPK Kristmansson - 4 maanden geledenTrustpilot 🔗

  • Bad quality bags
  • Non-responsive customer service
  • Shorter lifespan of the product
  • Lack of care from Quiksilver

A. De Vos - 4 maanden geleden

  • top kwaliteit
  • supergoed zitten
  • levendige kleuren
  • blij met aankoop

LJW - 4 maanden geledenTrustpilot 🔗

  • poor customer service
  • slow responses
  • quality of product
  • return process

Kilgore Trout - 5 maanden geledenTrustpilot 🔗

  • error quickly addressed
  • easy to navigate process
  • follow-up email sent

Paul Stead - 5 maanden geledenTrustpilot 🔗

  • Have not received order, poor communication, customer service nonexistent

T. Thys - 5 maanden geleden

  • Bestellen was makkelijk en vlot
  • Duidelijke website en prima aanbod
  • Goede prijs en snelle levering
  • Blij met aankoop en zou opnieuw bestellen

TH - 9 maanden geledenTrustpilot 🔗

  • Wrong item, No customer service, Misleading description, Refund requires shipping
  • Slow customer service, Lack of communication, No phone support
  • Incorrect item color, Lack of response from support, No phone support

Shonna Thompson - 11 maanden geledenTrustpilot 🔗

  • Quiksilver quality has declined since outsourcing to cheaper manufacturers
  • Clothing items are now of poor workmanship and materials
  • Quiksilver shorts got blotchy and faded after one day of use
  • Quality of Quiksilver clothing has significantly decreased
  • Surfdome UK did not handle the issue well
  • Return policy of Quiksilver UK was unsatisfactory
  • Quiksilver clothing used to last for years, but not anymore
  • Quiksilver's customer service left a lot to be desired
  • Quiksilver shorts were ruined after one day of wear
  • Quiksilver has lost its reputation for quality

Nick Edwards - 12 maanden geledenTrustpilot 🔗

  • Misleidende / valse prijzen
  • Geweldige producten, verschrikkelijke website / klantenservice

Isaacpk - 14 maanden geledenTrustpilot 🔗

  • Scamming or losing refunded items
  • Non-existent customer service

Paul - 21 maanden geledenTrustpilot 🔗

  • Super quick delivery
  • Super poor after sales service
  • Order received back but still waiting for refund after 6 weeks

Max - 21 maanden geledenTrustpilot 🔗

  • Poor communication and delay in delivery, Returned items at own cost
  • Easy return process and quick refund

David Smith - 21 maanden geledenTrustpilot 🔗

  • Delivery took too long, Customer service is slow to respond
  • Products are good quality

flyingmarcus1 - 21 maanden geledenTrustpilot 🔗

  • Absolutely terrible experience
  • 2 days late delivery
  • Late delivery resulted in having to purchase another brand
  • 10 days for customer services response

Ian Richardson - 22 maanden geledenTrustpilot 🔗

  • Terrible communication
  • Items eventually arrived
  • Frustrating experience for potential returns
  • Good quality items

Mark - 22 maanden geledenTrustpilot 🔗

  • Garbage service by modern standards
  • No useful contact options
  • Pathetic order tracking ability
  • Useless and unreachable

customer - 22 maanden geledenTrustpilot 🔗

  • No confirmation of order, generic email for contact, slow response time

James C. - 22 maanden geledenTrustpilot 🔗

  • Failed communication
  • Orders sent to wrong address
  • Lack of care towards customers
  • Disappointing direction of the company

DPTF - 22 maanden geledenTrustpilot 🔗

  • Poor customer service
  • Great products for the price
  • Issues with returns and refunds
  • US customer service responds quickly but can't help

Kevin Clark - 23 maanden geledenTrustpilot 🔗

  • Avoid buying from Quicksilver, disaster from the beginning
  • Customer service not responsive
  • No confirmation email, no delivery notifications, wrong order
  • Still waiting for response, missing part of order

Sussex Ryder - 23 maanden geledenTrustpilot 🔗

  • Products do not arrive
  • Delivery is slow and missed
  • Online store is useless
  • Products not received after payment

Sean Mursell - 23 maanden geledenTrustpilot 🔗

  • Extreem slechte online winkelervaring

Clive Willett - 23 maanden geledenTrustpilot 🔗

  • Worst company I have ever dealt with
  • Ordered a T shirt which took two weeks to be delivered
  • T shirt was like an XXXL not an XL that I’d ordered
  • Had to pay the postage for return
  • Company doesn’t do exchanges, only refunds
  • No response from customer service via email
  • Long wait for refund after item return
  • Company keeping people's money, corrupt practices

Mr Snakes - 23 maanden geledenTrustpilot 🔗

  • Terrible Customer Service
  • Slow shipping

Rhiview - 23 maanden geledenTrustpilot 🔗

  • Terrible company
  • Never received my items
  • Never heard back from customer service
  • Hangs up straight away when calling customer service
  • Money down the drain, very disappointed
  • Partner companies include Roxy, RVCA, and Billabong
  • Stay away
  • Trading Standards needs to investigate

Oves - 23 maanden geledenTrustpilot 🔗

  • Slow Delivery
  • Delayed Delivery
  • Quality Issues
  • Misprint on product
  • Longer delivery time than stated

Emma Stephens - 3 jaren geledenTrustpilot 🔗

  • Never order from these shameless scum
  • The ordered items were never delivered
  • Contacting customer services who reassured me it was on its way
  • Suddenly half of the £140 order was returned

Chris - 3 jaren geledenTrustpilot 🔗

  • Shocking service when it comes to returns.
  • Took nearly 2 weeks to arrive with missing and wrong items.
  • Long delay in getting refund for returned items.
  • Automated replies and being ignored by customer service.

Egress - 3 jaren geledenTrustpilot 🔗

  • Ruined pair of jeans after one wash
  • Customer service response inadequate
  • Disappointing quality compared to previous experiences
  • Unsustainable product

David White - 3 jaren geledenTrustpilot 🔗

  • Dreadful service

alan james - 3 jaren geledenTrustpilot 🔗

  • Did not send recorded delivery
  • DPD left package on doorstep
  • Parcel missing
  • DPD need paperwork from Quicksilver
  • Unhelpful Quicksilver
  • Customer service not answering emails
  • Will not purchase from them ever again

Freddie Rich - 3 jaren geledenTrustpilot 🔗

  • Easy ordering process
  • Quick and smooth delivery
  • Friendly customer service
  • No complaints

Wayne Henderson - 3 jaren geledenTrustpilot 🔗

  • Worst online shop ever.
  • Failing to communicate, had no response on chat, telephone, or email.
  • Did not update delivery information, failed to cancel order as requested.
  • Long wait times on chat and telephone.
  • Upset by lack of basic communication, breach of Fair Trading Act.

Niall - 3 jaren geledenTrustpilot 🔗

  • Processed return quickly
  • Effort to return without printer
  • Struggling post Brexit
  • Polite and speedy customer service
  • Love the clothes

rk - 3 jaren geledenTrustpilot 🔗

  • shocking customer service
  • item not received after a month and a half
  • company does not answer emails
  • do not buy from this company

Sam - 3 jaren geledenTrustpilot 🔗

  • Shocking service

customer - 3 jaren geledenTrustpilot 🔗

  • Terrible online shopping experience
  • Processing returns is a nightmare and extremely slow
  • Have to pay for return shipping out of pocket
  • Waiting months for returns and refunds

Jack - 3 jaren geledenTrustpilot 🔗

  • Never sent the item and still waiting
  • Customer Service team is a nightmare to get in contact with
  • Money is on its way, when clearly it's not
  • Very disappointed with such a reputable brand

Lele P. - 3 jaren geledenTrustpilot 🔗

  • misura palesemente sbagliata
  • solo 1 negozio in Roma può accettare resi
  • nessuna risposta alle mie richieste di rimborso

Mark Llewellyn - 3 jaren geledenTrustpilot 🔗

  • Difficult return process without proper communication and support

Richard Poole - 3 jaren geledenTrustpilot 🔗

  • Website misleidend
  • Slechte klantenservice met medewerkers die onbehulpzaam zijn
  • Onjuiste maatadvies, schoenen te groot
  • Verwarring door tegenstrijdige informatie tussen medewerkers en website
  • Onbesliste over retourneren of houden van product

Charlie Gwynn - 4 jaren geledenTrustpilot 🔗

  • Received wrong items, poor communication, slow response time, no contact number

Mr J - 4 jaren geledenTrustpilot 🔗

  • €146 verloren
  • Terugkeerproces duurt te lang
  • Gebrek aan communicatie
  • Loyaliteit niet beloond

Roger Harrison - 4 jaren geledenTrustpilot 🔗

  • shocking returns service
  • trust lost
  • long wait for refunds

John Borges - 4 jaren geledenTrustpilot 🔗

  • Customer service is unresponsive
  • Long refund processing time
  • Lack of transparency in delivery process
  • Inconsistent communication about delivery

Sue Charalambous - 4 jaren geledenTrustpilot 🔗

  • Long refund process and unresponsive customer service
  • Unreachable company in charge of returns
  • Lack of communication and contact options

Andy Gulley - 4 jaren geledenTrustpilot 🔗

  • Taken money without delivering
  • DPD provided dodgy tracking number
  • Difficult to contact Quicksilver
  • Automated responses only

Andreas Nowak - 4 jaren geledenTrustpilot 🔗

  • praktisch nicht vorhanden
  • keine telefonische Hotline vorhanden
  • niemand hat sich gemeldet nach mehr als einer Woche
  • kann nur davon abraten bei Quiksilver etwas zu bestellen

Chadwicks - 4 jaren geledenTrustpilot 🔗

  • Items took a long time to arrive
  • Poor customer service
  • Generic email responses
  • Lack of updates on returned item

Katie Paige - 4 jaren geledenTrustpilot 🔗

  • Delayed refund processing
  • Poor customer service
  • Disconnected phone numbers
  • Difficult dispute resolution process

Joanne Blackmore - 4 jaren geledenTrustpilot 🔗

  • Recent communications from Quiksilver are misleading and lack transparency
  • No refund was provided for the postage cost
  • Order placed in January 2021 still not delivered
  • Refund was issued without proper communication

MH - 4 jaren geledenTrustpilot 🔗

  • No refund.
  • No response.
  • Regular mail re product and promotions.
  • Initial order took about 6 weeks to arrive.
  • Returned part of order on 15th Feb.
  • Long response time to emails.
  • Brand building without effective customer service.

Karen James - 4 jaren geledenTrustpilot 🔗

  • No items but money taken
  • Delivery of DPD shows gone back to sender
  • No refund provided
  • Customer Services have stopped replying to my emails

Daniel Farnsworth - 4 jaren geledenTrustpilot 🔗

  • Slowsilver
  • Poor customer service

A Cornish - 4 jaren geledenTrustpilot 🔗

  • Non-bestaande klantenservice
  • Levering duurde 4 weken
  • Foute maat bij levering
  • Geen reactie op e-mails of telefoongesprekken
  • Geen respons na retourzending
  • Geen antwoord na klantenservice telefoongesprekken
  • Bestelling vermijden

Jane Perry - 4 jaren geledenTrustpilot 🔗

  • Customer service is pointless
  • No updates on delivery status
  • Long delivery time (over 2 weeks)
  • No way to contact them further

goldengrahams - 4 jaren geledenTrustpilot 🔗

  • No response for weeks
  • Orders not recieved, refunds not issued
  • Delay in deliveries due to Brexit
  • Sending daily marketing emails
  • Irresponsible marketing

DownSouth - 4 jaren geledenTrustpilot 🔗

  • Fail in delivery time, Lack of updates, Curt replies from support
  • Exceptionally bad service, Long delivery times
  • Good quality items, Items well packed
  • Company fails compared to others, Large company failing

Rich - 4 jaren geledenTrustpilot 🔗

  • No information on order status or delivery timeline
  • Long wait for order dispatch
  • Lack of response to customer inquiries

Spencer Jones - 4 jaren geledenTrustpilot 🔗

  • Worst online shopping experience
  • Delayed delivery
  • No response to emails
  • Missing parcel at delivery center
  • Inability to contact delivery service

clifford knowles - 4 jaren geledenTrustpilot 🔗

  • absolutely no customer service whatsoever
  • cannot provide proper means of contact

LM - 4 jaren geledenTrustpilot 🔗

  • Items took weeks to arrive, had to return, slow customer service, brand name not reliable

Chris - 4 jaren geledenTrustpilot 🔗

  • inadequate delivery
  • no updates
  • very slow delivery
  • poor customer service

Katie darby - 4 jaren geledenTrustpilot 🔗

  • Very long delivery time with no communication
  • Poor customer service with generic responses
  • Lack of updates on order status
  • Cannot get in touch with a human being for assistance

Giorgione Eve Taylor - 4 jaren geledenTrustpilot 🔗

  • Non- existent customer service
  • Haven't received the items I ordered

Lucy Murphy - 4 jaren geledenTrustpilot 🔗

  • Item not delivered and no refund.
  • Ordered off the website and said 3-5 days delivery time.
  • Same issue as everyone else dpd link issued but not updated.
  • Tried to call and got same generic response about brexit.
  • Will NEVER order again from them.
  • I’ve taken to Twitter now so will see if I get any response from there.

Prue Renforth-Smith - 4 jaren geledenTrustpilot 🔗

  • DO NOT ORDER FROM QUICKSILVER
  • NO ARRIVAL, NO UPDATES, NO RESPONSE AND NO REFUND
  • REPORTED THEM TO MY PERSONAL BANK FOR A FRAUDULENT TRANSACTION
  • HARD TO BELIEVE SUCH A WELL KNOWN COMPANY COULD BE SO UNDERHAND AND FRANKLY CRIMINAL

Matt - 4 jaren geledenTrustpilot 🔗

  • Goods not dispatched, tracking number issue, no customer service response

NT - 4 jaren geledenTrustpilot 🔗

  • Worst service ever !!!

David Aylott - 4 jaren geledenTrustpilot 🔗

  • Order not arrived after 4 weeks
  • Poor communication through automated emails
  • Long wait time and disconnection when calling customer service
  • Late shipping with insufficient tracking information

Pola Pols - 4 jaren geledenTrustpilot 🔗

  • Ernstige vertraging bij levering
  • Onbetrouwbaarheid van bedrijf
  • Gebrek aan transparantie over status van bestelling
  • Onwettige activiteiten vermoed

Barry Green - 4 jaren geledenTrustpilot 🔗

  • Non-bestaande klantenservice
  • Geen reactie op e-mails
  • Ik zou dit bedrijf aan niemand aanbevelen
  • Ik had ze een nul gegeven als dat mogelijk was

Pabs - 4 jaren geledenTrustpilot 🔗

  • Poor communication with customer service
  • Non-responsive customer service
  • Difficulties cancelling orders
  • No contact telephone number provided
  • Unacceptable service
  • Limited delivery options provided
  • Poor delivery process
  • Issues with delivery tracking
  • Better alternatives available in the UK
  • Unsatisfactory experience
  • Lack of support for product brands
  • Negative past experience with orders

John - 4 jaren geledenTrustpilot 🔗

  • Website advertising free delivery but not provided
  • Unable to ship one item after order placed
  • Long delivery time
  • Misleading information on website
  • Poor customer service

Welshgirl - 4 jaren geledenTrustpilot 🔗

  • Free delivery not provided despite being a board member
  • Lack of response from customer service after multiple attempts to contact them
  • Refunded the delivery charge after contact from Quicksilver USA

Colintoo - 4 jaren geledenTrustpilot 🔗

  • dreadful customer service
  • poor quality product
  • delayed response
  • misleading sales emails
  • refund offered after complaint escalation

Dom B - 4 jaren geledenTrustpilot 🔗

  • Terrible customer service

David Worden - 4 jaren geledenTrustpilot 🔗

  • strap broke on rucksack after a few days
  • complaints/returns procedure unfit for purpose
  • difficulties contacting Quiksilver for a week

Juliano Alberici - 4 jaren geledenTrustpilot 🔗

  • Order received without product inside

Mr Peter Williams - 4 jaren geledenTrustpilot 🔗

  • Items not delivered
  • Customer services will not answer the phone or respond to emails
  • Lost customer loyalty

clint fritze - 4 jaren geledenTrustpilot 🔗

  • Long refund process
  • Poor communication on return status
  • Responsive to emails

Jordan W - 4 jaren geledenTrustpilot 🔗

  • worst customer service
  • charged twice
  • no refund
  • unprofessional behavior

Bill Murphy - 4 jaren geledenTrustpilot 🔗

  • Avoid the aggravation
  • Worst customer service ever
  • Took too long to ship
  • Lack of tracking information
  • Blaming Covid for delays
  • Package location not known
  • Quick delivery of replacement order
  • Happy with replacement order

Dustin Stewart - 4 jaren geledenTrustpilot 🔗

  • UPS is terrible and losing packages
  • Package stuck in Fontana for 5 days
  • Package was supposed to be delivered yesterday
  • Other packages delivered by USPS and Fedex a day ahead of schedule

Brett Kelsey - 4 jaren geledenTrustpilot 🔗

  • Only one item arrived, badly damaged packaging
  • Difficult to contact customer service, no success
  • Order cancelled without request, money refunded
  • Had to submit Paypal resolution request
  • Avoid at all costs, awful service, non-existent support

Scott K. - 4 jaren geledenTrustpilot 🔗

  • Terrible shipping turnaround time
  • No accurate tracking
  • Poor customer service when calling for updates
  • Lack of transparency regarding delivery status

Jordan - 5 jaren geledenTrustpilot 🔗

  • Charged twice - no refund

Pedro Castro - 5 jaren geledenTrustpilot 🔗

  • Terrible customer service.
  • Delivered purchased items very late and lied about delivery date.
  • Did not respond to queries.

Zuke Hoff - 5 jaren geledenTrustpilot 🔗

  • Need training in customer service
  • Late delivery of t-shirts
  • No response after 2 emails and phone call
  • Answerphone message contradictory to opening hours
  • Badly run company
  • Original owners missing

Olly - 5 jaren geledenTrustpilot 🔗

  • Returns to Belgium
  • Using .co.uk website for Belgium customers
  • No response from customer service
  • High return shipping cost

Annoyed in CA - 5 jaren geledenTrustpilot 🔗

  • Long wait times for customer service, sizing issues with re-orders, no exchanges, unhelpful and impatient customer service.

Matt Bailey - 5 jaren geledenTrustpilot 🔗

  • Utterly shocking customer service

Michelle - 6 jaren geledenTrustpilot 🔗

  • Terrible customer service- returns should be free or much cheaper
  • Nobody returns emails
  • Bought 3 dresses, 2 are alright, 1 isn't like pictures

Craig - 6 jaren geledenTrustpilot 🔗

  • Product quality
  • Customer service
  • Ignored by customer service
  • Refund process
  • Fraudulent transaction
  • Poor product condition
  • Bank involvement
  • Will not use again

Martine Smarty Paynter - 7 jaren geledenTrustpilot 🔗

  • Bad customer service communication
  • No response for weeks
  • Long email correspondence with no result
  • Shoes fell apart quickly
  • Inconvenient return policy

Oscar - 7 jaren geledenTrustpilot 🔗

  • Terrible returns service
  • Poor customer service
  • Costs me more to return an item than it actually cost to purchase
  • Unable to speak with anyone despite calling and emailing many times

Darren Gilliver - 7 jaren geledenTrustpilot 🔗

  • Rubbish kit
  • Rubbish service

Harry Nelson - 7 jaren geledenTrustpilot 🔗

  • Return fees not clear

Ali - 7 jaren geledenTrustpilot 🔗

  • Slechte kwaliteit uitrusting
  • Slechte pasvorm
  • Slechte klantenservice
  • Slechte retourbeleid
  • Vergelijkbaar met Regatta
  • Geen antwoord op mijn e-mail
  • Ik moet de retourzending naar België betalen
  • Realiseer me dat ASOS en Superdry veel betere klantbelevingen hebben