Trafalgar

89 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 4 voor Trafalgar komt uit 89 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor Trafalgar gevonden hebben:

Trustpilot

Ervaringen met Communicatie Communicatie

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. Trafalgar's communication receives mixed reviews with only 25% positive feedback. While some passengers praised the beautiful sights and excellent tour guides, others were disappointed with poor communication, rude staff, misleading information, and lack of support. The company's focus on profit over customer satisfaction was a significant issue for many travelers. Inconsistent responses and long wait times for customer service further contributed to the negative experiences. Overall, Trafalgar needs to improve its communication, customer service, and transparency to enhance the overall travel experience for its passengers.

“Tour Director did not mandate masks for sick passengers and Covid was contracted as a result”

“Solo travelers don't get their own seat and have to sit with strangers, priority given to overweight passengers”

“Good hotels, amazing sights, excellent tour guide”

“Terrible insurance provider”

“Misleading information on coverage”

“Lack of support in remote area”

“Poor communication”

“Inexperienced tour guides”

“Lack of details on site visits and activities”

“Poor communication skills”

👍 29   👎 119

Samengevatte reviews

We gebruiken AI om elke beoordeling om te zetten in een duidelijke en beknopte samenvatting. Deze samenvattingen zijn chronologisch geordend, zodat je gemakkelijk de meest recente meningen en ervaringen van gebruikers kunt lezen. Hieronder vind je deze overzichten, waarmee je snel kunt zien wat andere gebruikers belangrijk vinden.

customer - 3 weken geledenTrustpilot 🔗

  • Tour Director did not mandate masks for sick passengers and Covid was contracted as a result
  • Solo travelers don't get their own seat and have to sit with strangers, priority given to overweight passengers
  • Excellent Australian Tour Director and good hotels

Sandra - 3 weken geledenTrustpilot 🔗

  • Good hotels, amazing sights, excellent tour guide
  • Unnotified itinerary changes, deleted activities, tiring schedule

Nancy McCord - 3 weken geledenTrustpilot 🔗

  • Terrible insurance provider
  • Misleading information on coverage
  • Lack of support in remote area
  • Failure to reimburse valid expenses

Lynn Brown - 4 weken geledenTrustpilot 🔗

  • Poor communication
  • Lack of customer support
  • Expensive additional services
  • Complicated booking process

JR - 5 weken geledenTrustpilot 🔗

  • Inexperienced tour guides
  • Lack of details on site visits and activities
  • Poor communication skills
  • Tour director not able to provide alternative things to do

Sally Anderson - 5 weken geledenTrustpilot 🔗

  • Poor customer service
  • Disappointment
  • Change of hotel to one further away
  • Booking at a different hotel than requested
  • Rude decline of shuttle or taxi request

robin - 7 weken geleden

  • Cool t-shirt
  • Opgeven van naamkaartjes voor gasten gestopt

Leanne Khan - 3 maanden geledenTrustpilot 🔗

  • Excellent service from guides Moraig and Dimitri
  • Attention to detail in tour organization
  • Value for money
  • Helpful and considerate local experts

julie - 3 maanden geleden

  • Mislidende informatie over accommodatie en stopplaatsen
  • Oncomfortabele bus en slechte accommodatie
  • Verschillende mensen werden ziek aan boord
  • Gebrek aan hulp voor ouderen bij in- en uitstappen

Dan White - 3 maanden geledenTrustpilot 🔗

  • Poor level of care and compassion after injury
  • Difficulty in contacting insurance and medical assistance
  • Dismissive Travel Director
  • Lack of language assistance
  • Inadequate support and care from Trafalgar team in Italy
  • Hidden behind terms and conditions
  • Difficulty in getting compensation
  • Issues not proactively managed
  • Travel agents will not engage with Trafalgar again

Dionisia Stanley - 4 maanden geledenTrustpilot 🔗

  • Overall, the tour was pretty fun
  • Room for improvement in the hotel amenities
  • Complete itinerary with interesting attractions
  • Average hotels due to tight budget
  • Clean and comfortable transportation coaches

M. Hendrickx - 4 maanden geleden

  • slechte gidsen, vuile bussen, gevaarlijke rit, saai programma, weinig extra's, teleurstellende locaties, gebrek aan inspiratie

P gmail - 5 maanden geledenTrustpilot 🔗

  • Poor customer service
  • Lengthy hold times
  • No communication between departments
  • Automatic response emails
  • Penalty for canceling in advance

Pam Bowdoin - 5 maanden geledenTrustpilot 🔗

  • Does not care about customers
  • Did not make things right after a terrible experience
  • Did not take care of customers after a horrible experience
  • Only focused on taking money
  • Did not provide adequate customer service after a terrible experience
  • Did not compensate for downgraded flight and bad experience with United
  • No care for customers after a bad trip experience
  • Inadequate response to customer needs
  • No effort to rectify situation after customer loss
  • No effort to make things right after customer loss
  • Never going to use their services again
  • Awful company with no customer care
  • Company only focused on profit
  • Lack of customer care and support
  • Company doesn't care about customer satisfaction
  • No effort to resolve customer complaints
  • Not customer-oriented
  • Failed to provide proper service after customer loss
  • Company unresponsive to customer needs
  • Customer service lacking after customer loss
  • No care for customer satisfaction
  • Poor response to customer complaints
  • Company disregards customer well-being
  • Trafalgar neglects customer concerns
  • Customer care non-existent
  • Trafalgar fails to meet customer needs
  • Not customer-friendly
  • Terrible customer service experience
  • Avoid using this company

janne - 5 maanden geleden

  • Beste tour die ik ooit heb gemaakt
  • Onze gids en chauffeur waren top
  • Trafalgar stuurde mensen winkelen voor verloren bagage
  • Gids hielp vrouw met gebroken dijbeen
  • Ondanks problemen, niemand klaagde en had een goede tijd

Jana - 6 maanden geleden

  • Mooie reis

Karen Grenier - 6 maanden geledenTrustpilot 🔗

  • Does not Deliver
  • Rescheduled to a different hotel outside the park
  • Waited 6 hours for tour bus with no time to hike
  • Late tour schedule
  • Incompetent scheduling of bus tour
  • Offered discount on another trip as solution
  • Disappointed with the Glacier Park option

Sue - 6 maanden geledenTrustpilot 🔗

  • Optionele tours kosten veel en zijn een rip-off
  • Onaangename verrassing met optionele tours en vrije tijd
  • Hoge kosten om lange tijd in bussen door te brengen
  • Vergat speciaal cadeau voor terugkerende reiziger

Yasmine Léonard - 6 maanden geleden

  • Reis overtrof verwachtingen
  • Geweldige gids en comfortabele hotels
  • Lekker eten, onvergetelijk diner in Toscane
  • Comfortabele en propere bus

Jay Hill - 6 maanden geledenTrustpilot 🔗

  • Guide's communication was poor
  • Bus driver was rude
  • High prices for extra excursions
  • Poor quality food
  • Low quality hotels with issues
  • Long bus rides with constant selling of tours
  • Gratuities not appreciated

Patricia Couch - 6 maanden geledenTrustpilot 🔗

  • Staying at different hotels than advertised, subpar facilities
  • Focus on selling expensive extras, out of the way hotels
  • Being removed from Florence hotel with no explanation, extra horrible dinner
  • Total write-off day with delayed departure, disappointing goodbye dinner
  • Refund denied, useless 10% discount offered

P Keys - 7 maanden geledenTrustpilot 🔗

  • Guide Caroline was condescending, rude, and belittling
  • Had to constantly ask staff for dairy and meat free food despite informing company of dietary requirements
  • Optional experiences felt mandatory due to Caroline's pressure
  • Caroline responded rudely to choices not to participate in optional experiences
  • Forced tipping at end of trip if not satisfied with service

Michele Lounsbury - 7 maanden geledenTrustpilot 🔗

  • Terrible experience with Trafalgar, rushed and exhausting trip
  • Uneven quality of hotels and meals, fast paced walking tour
  • Limited time to explore, little consideration for passenger needs

customer - 7 maanden geledenTrustpilot 🔗

  • Not for seasoned travelers, or people who need detail.
  • No specific travel details provided, spend half the tour on a full bus.
  • Lack of COVID safety measures.
  • Good hotels, bad meals, and morning city tours.
  • Cancellation of desired tour and wasted time.
  • Limited time for personal activities.
  • Partial baggage assistance provided.
  • Inconsistent airport transfer policy.
  • Negative overall experience.

Steve - 7 maanden geledenTrustpilot 🔗

  • 3 tour directors and 2 drivers in de eerste 6 dagen!
  • Tour director zei nee toen we aankwamen en zei dat ze in het hotel moesten blijven
  • Geen moeite gedaan om mensen op de bus te laten kennismaken
  • Groepen gevormd met weinig interactie met anderen
  • Ziek koppel nam geen voorzorgsmaatregelen om de verspreiding van ziekte te voorkomen
  • Tour director bood geen hulp toen er om medische hulp werd gevraagd
  • Accommodatie was op zijn best 3 sterren met sommige locaties ver buiten het stadscentrum
  • Ontbijten waren oké, maar diners waren wisselvallig
  • Veel optionele activiteiten konden niet worden gedaan vanwege ziekte
  • Een optionele activiteit werd geannuleerd zonder vervanging
  • Touristennummers waren veel hoger dan wat Trafalgar adverteert als gemiddeld aantal
  • Sommige dagstops duurden te lang en andere stops waren zinloos
  • Derde director Pat en tweede chauffeur Hugo deden hun best om een zieke en ongelukkige tour te redden
  • Weinig of geen overdracht, bijv. wie al betaald had voor bepaalde optionele activiteiten
  • Bij het afscheidsdiner uitten allemaal zo'n ontevredenheid
  • Als Trafalgar reageert op de ontvangen feedback, is het een zeer generieke en standaardreactie
  • Trafalgar vaart duidelijk op een verouderde reputatie

Maria - 8 maanden geledenTrustpilot 🔗

  • Misleading information on paperwork before tours
  • Comfort of luxury coach and legroom
  • Illness spread on the coach
  • Lack of assistance with steep steps on coach
  • Accommodation far from town centers
  • Short stop times at attractions
  • Lack of response from Trafalgar customer service
  • Misleading destination names

Pauli Lew - 8 maanden geledenTrustpilot 🔗

  • Trip exceeded expectations
  • Tour guide Romeo was excellent
  • Comfortable hotels, some luxurious
  • Good food offered
  • Dinner in Tuscany Hills was unbelievable
  • Comfortable and clean coach
  • Trafalgar was the best company
  • Hope to do more tours with Trafalgar

Bill George - 8 maanden geledenTrustpilot 🔗

  • Positive Tour Experience
  • Positive Tour Guide and Bus Driver
  • Missing Car Service
  • Refusal to Refund Taxi Costs
  • Unhelpful Guest Relations Department
  • Inconvenient Communication Process
  • Unsatisfactory Resolution

Heather Reardon - 8 maanden geledenTrustpilot 🔗

  • Paid top price and got budget tour
  • Very little stopping to take pictures
  • Shown very little tourist attractions
  • All about going from start to finish
  • So disappointed after travelling hard way around the world

Liz Cahill - 9 maanden geledenTrustpilot 🔗

  • Unable to provide name tags for guests
  • Difficult to remember 47 people's names without name tags

Terry Davies - 10 maanden geledenTrustpilot 🔗

  • Great experience with tour
  • Highly recommended tour
  • Tour guides and bus driver always on time
  • Had a blast on the tour

ASMITA MENON - 10 maanden geledenTrustpilot 🔗

  • Poor management of meals, Not accommodating dietary preferences
  • Limited food options for optional dinner
  • Focus on optional experiences over important places

Dianne Hope-Ede - 11 maanden geledenTrustpilot 🔗

  • Overcharged for pre-paid gratuities
  • Poor quality 'included' meals
  • Lack of USB charge points on bus
  • Great tour itinerary and leader

Kathrine - 11 maanden geledenTrustpilot 🔗

  • Excellent experience
  • Exceptional tour guide
  • Packed schedule with many experiences
  • Helpful driver
  • Trafalgar's response to lost luggage
  • Tour guide's support after accident
  • Positive group dynamic

Dorothy Morgan - 11 maanden geledenTrustpilot 🔗

  • Misleading last minute deals and lack of responsiveness to customer queries
  • Complicated payment process and sudden change in payment terms

Linda Brentnall - 12 maanden geledenTrustpilot 🔗

  • Tricked into sharing accommodation
  • Miscommunication about room availability
  • Awkward situation with room sharing
  • Lack of concern for customer experience
  • No follow-up or apology after complaint
  • Loss of recommendation for Trafalgar tours

Simon - 12 maanden geledenTrustpilot 🔗

  • Lost £10,000 at first hurdle
  • Poor customer service
  • Incompetent sales team
  • Thankful for reviews

LeanneW - 13 maanden geledenTrustpilot 🔗

  • cancelled tour without consent
  • lack of communication
  • no responsibility taken
  • holiday ruined

Mar - 14 maanden geledenTrustpilot 🔗

  • Poor customer service

unzufriedener Kunde - 15 maanden geledenTrustpilot 🔗

  • Gutes Reiseunternehmen

John McIlnay - 15 maanden geledenTrustpilot 🔗

  • Support correspondence too slow
  • Customer support is awful
  • Waited days for return emails and hours on end for return phone calls
  • Recordings apologize for slow service but that only goes so far
  • Need to ramp up staff to handle sales volume

C. Rolling - 15 maanden geledenTrustpilot 🔗

  • Horrible customer service
  • Corporate greed
  • Long wait times on phone
  • Expensive trip

JOSHUA GONIA - 16 maanden geledenTrustpilot 🔗

  • stole a lot of money from my elderly mother
  • disgusting people at Trafalgar are thieves
  • no trip and no returned money
  • horrible, evil company

Sandra Bernath - 16 maanden geledenTrustpilot 🔗

  • Geen antwoord op foutief reisschema
  • Lang wachten op terugbelactie na foutmelding

Gary Wang - 16 maanden geledenTrustpilot 🔗

  • Slechte communicatie
  • Klantenservice telefoon altijd bezet, trage online chat, onbehulpzame uitbestede vertegenwoordigers, alleen communiceren via e-mail
  • Geautomatiseerde e-mails beantwoordden nooit echt vragen, onbeschikbaarheid
  • Bedrijf wilde geen zaken doen, voelde als bedelen om geld te geven
  • Uiteindelijk geboekt bij een ander bedrijf vanwege slechte communicatie

Luba Servil - 16 maanden geledenTrustpilot 🔗

  • Extremely long wait times for customer service
  • Unhelpful chat support

Paul Thomas - 17 maanden geledenTrustpilot 🔗

  • Unsatisfactory refund policy
  • Misleading communication from representatives
  • Not transparent booking process
  • Unreliable information on deposit refunds
  • Negative experience with the company

Wellington Colbeth - 17 maanden geledenTrustpilot 🔗

  • Phenomenale reisleiders
  • Hotels buiten stadscentra
  • Excursies van slechte kwaliteit
  • Professionele gidsen
  • Onmogelijk om hen aan de telefoon te krijgen
  • Diners minimaal
  • Financiële problemen
  • Bedrijf houdt oplichting gaande

Tru Brits - 18 maanden geledenTrustpilot 🔗

  • Full schedule with little free time
  • Overwhelming commentary by guides
  • Issues with small, uncomfortable coach
  • Misleading information on single use plastic bottles
  • Lukewarm dinner at hotels
  • Disappointing road stop lunches
  • Mixed hotel standards, uncomfortable bathrooms
  • Commercialized Sea of Galilee cruise
  • Lack of information on Dead Sea access
  • Uncomfortable and dusty desert drive

DAN - 19 maanden geledenTrustpilot 🔗

  • Itinerary is THE most important point in my decision making
  • Pre-departure info and requirements like entry forms were not needed
  • Travel guide was late to meet for welcome reception
  • Hotel provided a room with a bad smell and wrong bed type
  • Problems with equipment during Sea of Galilee trip
  • Embarrassing experience during sail on the Sea of Galilee
  • Problems with WIFI on the bus and unmet promises
  • Missed important Dome of the Rock visit due to time wasting at the market
  • Issues during Allenby Bridge crossing to Jordan
  • Confusion with the availability of drinking water during dinners
  • Mismanagement of airport transfer arrangements
  • Poor behavior of the driver during the trip

Joe - 20 maanden geledenTrustpilot 🔗

  • No daily schedules provided, only one email update late at night.
  • No difficulty ratings for excursions, fast guide, last minute route changes, venue closure.
  • Lack of convenience stops, parking issues, no transportation to closed venue, someone left behind.
  • Poor hotel accommodations, no temperature control, rooms too warm, promised fan never received.

Dawn Peters - 20 maanden geledenTrustpilot 🔗

  • Wonderful travel host
  • Amazing experience
  • Best time of my life
  • Planning another trip with them

Consumer - 20 maanden geledenTrustpilot 🔗

  • Kamers lijken op slaapzalen / hostelkamers met doorgezakte matrassen en geen lucht koeling, Geen oplossing voor oncomfortabele omstandigheden ondanks herhaalde observaties door passagiers, Vertraagde en diplomatische reactie op de aangekaarte problemen, Misleidende aanbevelingen door makemytrip.com

Robert Previto - 21 maanden geledenTrustpilot 🔗

  • Payments only refunded 10% with cancellation fee of 90%
  • Company refused to reschedule trip due to emergency situation
  • Company's business practices amount to thievery
  • Unwillingness to accommodate customer in difficult situation
  • Lack of empathy and compassion towards customer's situation
  • Customer felt mistreated and disrespected by the company

Joan Gill - 21 maanden geledenTrustpilot 🔗

  • Very doubtful to travel with Trafalgar again
  • Overnight stops in hotels far from city centers
  • Outer suburb hotels with no amenities or views
  • Lack of time to explore central areas of cities

Karen Daley - 22 maanden geledenTrustpilot 🔗

  • 2 years and waiting for our Trafalger refund
  • No refund, only credit for cancelled tour
  • Long wait time for refund
  • Lack of communication regarding refund status

Jennifer L. Simmonds - 22 maanden geledenTrustpilot 🔗

  • awful experience
  • Paid full fare upfront but unable to cancel
  • No reply to emails or handwritten letter
  • Couldn't find customer in system despite holding paperwork
  • Trip not going as expected
  • Unhelpful assistance when trying to cancel
  • Refund policy not clear and unfair notice requirements

Renee Molloy - 22 maanden geledenTrustpilot 🔗

  • Trip cancellation refund delay
  • Misleading promises
  • Long waiting times for customer service
  • Unsatisfactory refund process

Rick Culver - 23 maanden geledenTrustpilot 🔗

  • Canceled guaranteed departure
  • Nightmare dealing with customer service
  • Trip to Italy less than stellar
  • Not great experience
  • Hope this saves future headaches for fellow travelers

CS - 24 maanden geledenTrustpilot 🔗

  • No insurance claim report. Incompetent wellness director.
  • Pushy optional activities. Unwelcoming tour Director for solo travelers.
  • Poor quality food, especially at locations with dinner included.
  • Solo travelers treated poorly. Second-class citizens, poor seating.

HarvLee - 24 maanden geledenTrustpilot 🔗

  • Geen hulp verleend bij Covid-19 isolatie
  • Geen terugbetaling van onvolledige reis
  • Gebrek aan follow-up na negatieve ervaring
  • Gebrek aan steun bij zoeken naar alternatieve accommodaties
  • Enige zorg voor geld, niet voor het welzijn van gasten

Chuck Church - 3 jaren geledenTrustpilot 🔗

  • Late payments to Air Carriers
  • No help in refunds
  • Postponements over and over
  • No communication
  • Run away

josh paul - 3 jaren geledenTrustpilot 🔗

  • Cancelled trip
  • Long refund process
  • Customer service wait time
  • Disappointment

customer - 3 jaren geledenTrustpilot 🔗

  • Klantenservice reageert op e-mails
  • Snelle inzet voor versneld terugbetalingsproces
  • Onvoldoende communicatie over annulering
  • Onjuiste informatie op website over reisstatus

Rose Davis - 3 jaren geledenTrustpilot 🔗

  • Worst Travel Operator for Customer Service

Carol V - 5 jaren geledenTrustpilot 🔗

  • Trafalgar fails to provide full refund to customers when canceling a tour
  • Trafalgar applies credit towards future tours instead of refunding
  • Travel insurance only reimburses 70% of cancelled trip
  • Had to seek intervention from credit card company for full refund
  • Unwillingness to provide good customer service
  • Highly recommend Globus Travel for customer-first approach
  • Select best travel insurance company independently