Charles & Keith

138 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 4.8 voor Charles & Keith komt uit 138 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor Charles & Keith gevonden hebben:

Trustpilot

Ervaringen met Klantenservice Klantenservice

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. De klantenservice van Charles & Keith heeft een gemiddelde beoordeling van ongeveer 63%. Terwijl sommige klanten positief zijn over de snelle levering, de kwaliteit van de producten en het gemakkelijke retourproces, klagen anderen over het gebrek aan respons op e-mails en vragen, vertraagde terugbetalingen en moeilijk contact met de klantenservice, wat resulteert in ontevredenheid en frustratie. Het bedrijf heeft dus enige verbetering nodig om een consistente en positieve klantenervaring te bieden.

“Poor Customer Service”

“Refund process requires arguing”

“Delayed acknowledgment of return”

“Partial refund and retention of delivery fee”

“Horrible service and quality”

“Will not shop here again”

“Poor quality”

“Bad service”

“No warranty policy”

“Late gift”

👍 31   👎 165

Samengevatte reviews

We gebruiken AI om elke beoordeling om te zetten in een duidelijke en beknopte samenvatting. Deze samenvattingen zijn chronologisch geordend, zodat je gemakkelijk de meest recente meningen en ervaringen van gebruikers kunt lezen. Hieronder vind je deze overzichten, waarmee je snel kunt zien wat andere gebruikers belangrijk vinden.

Guillermo Elino - 5 weken geledenTrustpilot 🔗

  • Poor Customer Service
  • Expensive items and bad quality
  • Exorbitant shipping charges
  • Damaged shoes upon arrival
  • Refund process requires arguing
  • Delayed acknowledgment of return
  • Partial refund and retention of delivery fee
  • Horrible service and quality
  • Will not shop here again

Daisy - 7 weken geledenTrustpilot 🔗

  • Poor quality
  • Bad service
  • No warranty policy
  • Late gift
  • Save your money

Alison Ridgway - 7 weken geledenTrustpilot 🔗

  • Exquisite shoes and excellent service

eloïse - 3 maanden geleden

  • Mooie schoenen en super service

Romain - 3 maanden geleden

  • Snelle levering
  • Kwaliteit overtrof verwachtingen
  • Mooie producten
  • Gelijk aan website
  • Positieve ervaring
  • Kom zeker terug

Aaminah Manir - 3 maanden geledenTrustpilot 🔗

  • Still waiting for refund on return
  • No response from customer service
  • Expensive to call customer service
  • Lost money, confusion with refund

M. Dupont - 3 maanden geleden

  • Te grote schoenen, geen optie tot omruilen
  • Spijtig genoeg bieden ze geen omruiloptie aan en vragen ze een retourvergoeding
  • Meer stappen betrokken dan in een gewone winkel, dus het is al een gedoe
  • Een maand na mijn verzoek om terug te sturen, heb ik mijn pakketje teruggestuurd gekregen, duidelijk geopend en opnieuw verpakt
  • Het bedrijf was moeilijk om mee te werken en ik ben veel geld kwijt voor niets

Kate - 3 maanden geledenTrustpilot 🔗

  • Found a bag for a birthday gift.
  • Took ages to try and order.
  • Website and app are very difficult to navigate.
  • Codes (student and first order) didn’t work.
  • Reached out and was told to create an account.
  • Created two accounts and codes didn’t work.
  • Friend also tried it and nothing.
  • Avoid online shopping.

Raphaël - 3 maanden geleden

  • Website was moeilijk te navigeren
  • Codes werkten niet, zelfs niet na contact
  • Moeilijk om account aan te maken
  • Teleurstellende online winkelervaring
  • Mooie producten, maar moeilijke bestelervaring

Gabriel - 4 maanden geleden

  • Stijlvol en comfortabel
  • Chique touch toegevoegd door cirkelkettingdetail
  • Verscheidenheid aan kleuren

Emma - 4 maanden geledenTrustpilot 🔗

  • Difficult return process with return fee and extra steps
  • Unsatisfactory customer service with delayed response
  • High return fee and long processing time
  • Poor quality control with opened and repackaged parcel

Lauwers - 4 maanden geleden

  • Het item is nooit toegekomen.
  • Geen antwoord ontvangen via e-mail en WhatsApp.
  • Teleurstellende ervaring met de klantenservice.

Cuvelier - 5 maanden geleden

  • Geen terugbetaling na retour

Ilias - 5 maanden geleden

  • Perfecte werktas
  • Ideale grootte
  • Stijlvolle uitstraling
  • Motiveert werkdagen

Helena P - 5 maanden geledenTrustpilot 🔗

  • posing as a UK company but ships from Singapore; slow delivery; faulty items; slow returns process; lack of communication; no refund received after three months

customer - 5 maanden geledenTrustpilot 🔗

  • Doesn't look like the picture from online
  • Nightmare to get through for return
  • Haven't received refund after over a month
  • Haven't received any replies

Oliver Sneesby - 5 maanden geledenTrustpilot 🔗

  • Long delivery time, Broken items, Unresponsive customer service, Refund delays

erika mickaite - 5 maanden geledenTrustpilot 🔗

  • ordered wrong size pair of shoes
  • sent return form and shoes back, no action taken
  • customer service not responsive
  • did not receive shoes or refund

Katelyn - 5 maanden geledenTrustpilot 🔗

  • Appalling customer service
  • Lack of communication when issues are raised
  • Difficulties in getting refund
  • Failure to respond to emails
  • Lovely looking products but lack of response or quick refund

customer - 5 maanden geledenTrustpilot 🔗

  • Items packed securely
  • Delivery man confirms last name
  • Updates on delivery day
  • Beautiful shoes, spot on size
  • Satisfying purchase

customer - 5 maanden geledenTrustpilot 🔗

  • Amazing service

Joana - 5 maanden geledenTrustpilot 🔗

  • Inexistent customer service

Patience Bimbola - 6 maanden geledenTrustpilot 🔗

  • I finally received my shoes
  • Thank GOD.

Lily Beck - 6 maanden geledenTrustpilot 🔗

  • Order delayed with no update on status
  • Customer service not responsive
  • Lack of trust due to delay and unresponsiveness

Jas Reeves - 6 maanden geledenTrustpilot 🔗

  • Delivery is slow
  • Product is great
  • Customer service is lacking in responsiveness
  • Prices are budget-friendly

Jinnan - 6 maanden geledenTrustpilot 🔗

  • Not receiving items, No response to emails, No communication, Scam
  • Long delivery time, No response on Facebook
  • Scammers

Bini - 6 maanden geledenTrustpilot 🔗

  • NO COMMUNICATION
  • not received my order
  • delivery time
  • disappointing delivery
  • worried and angry
  • lost order
  • no updates on order
  • not know delivery status
  • no reply from customer service
  • frustrated about order
  • delivery issue
  • think on never ordering again

Brian Myers - 6 maanden geledenTrustpilot 🔗

  • Do not buy from these (its a chinese company) as they are a complete rip off
  • customer service is rude and unhelpful
  • still nothing after 18 days for delivery
  • false impression of being an English company
  • lost over £100

Aubrey G - 6 maanden geledenTrustpilot 🔗

  • NO progress update
  • Remains in 'Singapore'
  • No one answers or replies back to your emails
  • Process a refund Immediately

Sarah Fossett - 6 maanden geledenTrustpilot 🔗

  • Scam
  • Not received order
  • No response to emails or calls
  • Inaccessible customer service

Nina - 6 maanden geledenTrustpilot 🔗

  • Order not shipped, lack of communication, lack of refund

Ellie - 6 maanden geledenTrustpilot 🔗

  • Never received item worth almost £200
  • Stolen my money just before Christmas
  • Haven't processed a refund
  • Ignoring my email

Max Sav - 6 maanden geledenTrustpilot 🔗

  • Avoid scammers
  • Delayed delivery
  • Lack of response
  • Difficulty contacting

Sita - 6 maanden geledenTrustpilot 🔗

  • Refund delay
  • Repetitive information requests
  • Disappointing experience
  • Frustration with company

Emilia C - 6 maanden geledenTrustpilot 🔗

  • Item quality is nice
  • No response to refund update email
  • Long wait for response

Jessica Stirling - 6 maanden geledenTrustpilot 🔗

  • Scamming people - do not order!

Purplexia - 7 maanden geledenTrustpilot 🔗

  • Awful customer service
  • Lacking care
  • Refund without notification
  • Item deemed unsellable without proper explanation
  • Usual occurrence of 'Unsellable' item
  • Avoid at all cost

Veronika - 7 maanden geledenTrustpilot 🔗

  • No care for delivery responsibilities, poor customer support

S. Bogaerts - 7 maanden geleden

  • Prachtige schoenen kocht ik, past niet goed, snel terugbetaald

Maryam Rahimi - 8 maanden geledenTrustpilot 🔗

  • Never Refunded for Rerurned Items

D Currie - 8 maanden geledenTrustpilot 🔗

  • Orders take WEEKS
  • Handbags all plastic

Angeliki Angelidou - 8 maanden geledenTrustpilot 🔗

  • Non-existent order and customer support

Jonathan Wright - 9 maanden geledenTrustpilot 🔗

  • No delivery
  • No communication
  • Poor customer service
  • Delayed delivery without clear information

Cheryl Schofield - 9 maanden geledenTrustpilot 🔗

  • Non-existent Customer Support
  • Delayed delivery
  • Unclear return process

Kathleen - 10 maanden geledenTrustpilot 🔗

  • Avoid this company
  • No customer service or updated communication
  • Not received refund
  • Lack of communication on refund status

Asj'a Thompson - 10 maanden geledenTrustpilot 🔗

  • Horrible customer service
  • Lost or stolen package
  • No response from customer service
  • Automated messages that don't answer questions

Anna Lee - 11 maanden geledenTrustpilot 🔗

  • Horrible shopping experience
  • No response to emails or calls
  • Lack of confirmation on return

Brandy Nicole Morean - 11 maanden geledenTrustpilot 🔗

  • Orders cannot be cancelled
  • Cheap quality product
  • Poor customer service
  • High shipping cost for returns

Maria Lopez B. - 11 maanden geledenTrustpilot 🔗

  • Disappointing experience
  • Late delivery and poor customer service
  • Long refund process
  • Unavailability on Live chat

Jak - 11 maanden geledenTrustpilot 🔗

  • Lovely quality Shoes
  • Arrived fairly quickly
  • Smooth return process
  • Customer service responded to emails promptly
  • Beautiful quality shoe

Maleesa - 11 maanden geledenTrustpilot 🔗

  • Never sent refund
  • Shoe sizing is off - runs small
  • Ordered size 6, too small, ordered size 7
  • Issue with shipping back item for return
  • Numerous emails sent, no response
  • Higher costs due to return process
  • Overall disappointment, recommend shopping elsewhere

chhavi gupta - 11 maanden geledenTrustpilot 🔗

  • Customer support is really bad
  • Chat support not working
  • No response for more than 7 days
  • Will never order again

Sarah james - 11 maanden geledenTrustpilot 🔗

  • Poor customer service
  • Long processing and shipping time to Singapore
  • Lack of communication for returns

Klaudia Gubalová - 12 maanden geledenTrustpilot 🔗

  • Extremely slow delivery times
  • Nonexistent customer service
  • Lack of response to customer inquiries
  • Generic apology with no actual resolution
  • Likely a scam

Little One - 12 maanden geledenTrustpilot 🔗

  • Horrible communication
  • Second pair of shoes looked pre-owned
  • Stains all over the back of the shoes
  • Highly disappointing quality
  • Affordable store turned out not to be worth it
  • Chasing them for a refund would be futile
  • Avoid purchasing from this website
  • Took forever to get my item
  • Quality is meh at best

winnie - 12 maanden geledenTrustpilot 🔗

  • Unprofessional staff never reply to honor the discount
  • Got confirmation for discount code but it was not applicable
  • Placed order to avoid losing size

customer - 12 maanden geledenTrustpilot 🔗

  • Klantenservice van Evri is verschrikkelijk en reageert niet op e-mails, websiteformulieren of WhatsApp. Ik moest contact opnemen met PayPal en mijn bank om het geld terug te krijgen.

Paulina - 12 maanden geledenTrustpilot 🔗

  • Nonexistent customer service
  • Everything looks great on the website, but customer service nonexistent
  • I contacted them to enquire about a few products weeks ago and have been ignored
  • Won't buy from them. Too risky

Pietra Luna - 12 maanden geledenTrustpilot 🔗

  • Lange wachttijden voor klantenservice
  • Gebrek aan informatie over bestelling en trackingnummer
  • Onzekerheid over levertijd en ontvangst van bestelling
  • Geld terugvragen is moeilijk

Soha Hirbod - 12 maanden geledenTrustpilot 🔗

  • Defective bag, no support
  • No reply from customer service
  • Inadequate resolution in store
  • Inefficient online support

TC - 12 maanden geledenTrustpilot 🔗

  • No order number or tracking details 1 week after purchase.
  • Item has not arrived and no communication back to my emails or message in FB.
  • Terrible service and won't be shopping here again.

Lucy - 12 maanden geledenTrustpilot 🔗

  • No order confirmation received, cash taken immediately
  • No information from the team after 6 days
  • Poor customer service response
  • Will be starting a chargeback if no response
  • Avoid

customer - 12 maanden geledenTrustpilot 🔗

  • Amazing products
  • Awful customer service
  • Order error and payment issue
  • Lack of communication

Cordelia Fox - 13 maanden geledenTrustpilot 🔗

  • Absolutely love my green and diamonds shoes
  • Prompt delivery
  • Great customer service
  • 5 stars all round

Yena Jiang - 13 maanden geledenTrustpilot 🔗

  • Excellent products
  • Fantastic customer service

Abigail - 13 maanden geledenTrustpilot 🔗

  • No order confirmation after 2 days but money was already taken
  • No response to query after contacting customer service

S T - 13 maanden geledenTrustpilot 🔗

  • No email confirmation or shipping updates; Slow shipping; Poor quality material
  • Received item with marks; Cheap material; Difficulty in returning item

GK Belfast - 13 maanden geledenTrustpilot 🔗

  • Unable to log into account
  • No response from customer service

Cicci PL - 13 maanden geledenTrustpilot 🔗

  • long response time
  • lack of communication
  • shipping delay
  • poor customer service
  • false shipping terms
  • fraud action required
  • purchase warning

customer - 13 maanden geledenTrustpilot 🔗

  • Wide range of designs for handbags and shoes
  • Reasonably priced bags
  • Legit company with a well-known brand
  • Difficult return process requiring follow-up
  • Issue with delayed refund status

lorraine sherwood - 13 maanden geledenTrustpilot 🔗

  • comfortable shoes

Tatjana Larina - 13 maanden geledenTrustpilot 🔗

  • No customer service
  • No reply to emails or requests
  • Defected shoes, unable to return
  • Technical issues with online return form
  • Extremely angry

L Slattery - 13 maanden geledenTrustpilot 🔗

  • Fabulous shoes from Charles & Keith
  • Love them. So comfortable stylish and very good quality
  • Efficient service
  • Would highly recommend

Erin Harrington - 13 maanden geledenTrustpilot 🔗

  • Provided a refund promptly for a faulty product
  • Ethical service to customers

Sasha - 13 maanden geledenTrustpilot 🔗

  • Bad customer service and having to chase them up for emails and tracking numbers

customer - 13 maanden geledenTrustpilot 🔗

  • Great product
  • Delivery and communication lacking
  • No tangible information during customs delay
  • Improve process and communication with customers

Mc - 13 maanden geledenTrustpilot 🔗

  • no clue what's going on with order
  • not received email confirmation
  • bad customer service
  • no response from customer service
  • phone number on site doesn't work
  • exaggerating reviews
  • high price for 1 item
  • lack of communication about courier

R - 13 maanden geledenTrustpilot 🔗

  • No order confirmation, bad service, shoes didn't fit, no return process update
  • Took money without confirmation, worry of not receiving shoes, bad reviews
  • Shoes finally arrived, didn't fit, cheap looking
  • Pre-used tissue paper in box, no return status or refund update

customer - 13 maanden geledenTrustpilot 🔗

  • Shouldn’t cut money first for pre order items
  • Product quality is superb

Anna - 13 maanden geledenTrustpilot 🔗

  • Poor return policy
  • Unreliable customer service
  • Bad communication
  • Not trustworthy

Rachel Hamilton - 13 maanden geledenTrustpilot 🔗

  • Terrible communication
  • No order received
  • Received tracking email after review
  • Lovely and well-made shoes
  • Honest communication about delays needed
  • Unable to track order
  • Negative reviews regretted
  • Will not order again

Lily - 13 maanden geledenTrustpilot 🔗

  • Worst customer service ever!

Anua - 13 maanden geledenTrustpilot 🔗

  • Customer service is slow and unresponsive
  • No tracking number provided for order
  • High number of complaints on social media
  • Long wait time for order delivery
  • Unclear information regarding order status

Hope L - 13 maanden geledenTrustpilot 🔗

  • Very very bad customer care.
  • You put a wrong address. I contacted you but no reply. This is how bad you are.

meera - 13 maanden geledenTrustpilot 🔗

  • Complicated return process

Farhan Abbasi - 13 maanden geledenTrustpilot 🔗

  • Poor customer service
  • Difficulty placing order
  • Payment errors
  • Unresponsive to calls and emails

tracey Beadell - 13 maanden geledenTrustpilot 🔗

  • Great bag
  • Looks expensive
  • Good customer service
  • Prompt replies to queries

Jackie Clegg - 13 maanden geledenTrustpilot 🔗

  • Swift and non-complicated delivery
  • Well-packaged to avoid damage
  • Beautiful shoes

Kim - 13 maanden geledenTrustpilot 🔗

  • Not impressed with order processing and delivery time
  • No response to emails regarding return/refund
  • Misleading website domain
  • Will only buy from concession in the future

customer - 13 maanden geledenTrustpilot 🔗

  • No customer service

Em - 13 maanden geledenTrustpilot 🔗

  • Shoes of good quality and arrived quickly
  • No communication from Customer Service
  • Good packaging of shoes
  • Positive experience with delivery
  • Excellent shoe designs

customer - 13 maanden geledenTrustpilot 🔗

  • Received incorrect information regarding refund and order cancellation

Christina Kakoulli - 13 maanden geledenTrustpilot 🔗

  • no reply from customer service