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Review over: Lufthansa
Never Lufthansa again - Cannot contact them at all!
After booking the tickets in December 2019, Lufthansa offered the possibility to rebook the fiights when corona struck. Their website was extremely unclear on what to do, in order to be able to rebook the tickets. Therefor, I tried to contact the call centre. Man, this is pure horror! You have to call multiple times, wait for minutes (my longest waiting time was 1h23min) to get in touch with someone who does not speak your own language (in my case Dutch) and cannot provide any help as he was not informed.
In the meantime I have called the call centre 14 times, of which I had contact 3 times where I got no info or even conflicting information. Result: my problem (rebooking the ticket to a later date) is still not solved.
I understand these Corona times are very hard - that counts for all of us, but it is now that the good can make the difference with the bad!!
NEVER BOOK LUFTHANSA AGAIN!!!