Harvey Nichols

127 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 4.6 voor Harvey Nichols komt uit 127 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor Harvey Nichols gevonden hebben:

Trustpilot

Totaalbeeld

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. Harvey Nichols biedt een uitstekende klantenservice met deskundig personeel en snelle orderverwerking (78%), efficiënte bezorgservice met vriendelijk personeel (90%), behulpzame klantenservice met enkele klachten (72%), en positieve communicatie met persoonlijke interactie (85%). Helaas zijn er nog verbeterpunten zoals betalingsmethoden, productkwaliteit, klantenservice, kwaliteitscontrole, communicatie, website gebruiksvriendelijkheid, retourbeleid en kosten (gemiddeld 50%). Over het algemeen biedt Harvey Nichols een comfortabele winkelervaring, maar er zijn enkele gebieden die verbeterd kunnen worden om de algehele klantervaring te versterken.

Product

“Amazing service from Lauren”

“Very professional and knowledgeable”

“Comfortable and enjoyable experience”

“Able to influence me to add new products”

“Great service at the Manchester store”

“Really knowledgeable staff”

“Ik heb een broek gekocht en de verkoopster vertelde me dat de aanpassing gratis is omdat ik een loyaliteitslid ben”

“Toen ik terugkwam, kreeg ik de gratis aanpassingen geweigerd, omdat ze dat niet meer wilden geven”

“bag arrived poorly wrapped and suspicious of authenticity”

“hardware holding strap snapped off”

“damage to zip and loose threads inside bag”

“bag quality not up to designer standards”

“suspicion of receiving counterfeit or previously returned item”

“Faulty item”

“Valseparfum ontvangen, Geen antwoord van klantenservice, 129 betaald voor een 35 ml parfum in de uitverkoop”

“Mooie winkel met alles wat ik zocht”

“Mandy was zeer behulpzaam en deskundig over geuren, gaf geweldig advies zonder de klant te haasten”

“Refund refusal”

“Fantastic service from Ammaara”

“Refusal to provide refund or replacement for damaged product”

“Can’t fault it”

“snelle verwerking van bestelling en retourzending”

“Good service and help”

“kledingstuk ontbrak”

“Extreem snelle order- en retourverwerking”

“Received wrong item, Poor customer service, Delayed response time”

“Received wrong item, Lack of resolution”

“Item sold out so replacement is out of the question.”

“Limited availability during weekdays”

“Last minute cancellation”

“Gift card arrived without message or value”

“Incomplete gift presentation”

“no name day delivery”

“Cashback van 4.4% op beauty producten behalve FENDY, maar niet alle uitgesloten merken worden vermeld.”

“Amazing store experience”

“Friendly and professional”

“Lucia and Samuel went beyond expectations”

“Fantastic make up artist”

“Product not in stock after purchase”

“Margaret was very helpful and made a video for me”

“Products not in package”

“Will not use again”

“Harvey Nichols en DPD hebben slechte service”

“Not receiving the order in time for Christmas despite being a gift”

“Lack of stock availability leading to disappointment”

“extremely patient salesperson”

“knowledgeable about products”

“did not pressure to make a purchase”

“delighted with purchased items”

“Great & knowledgeable girls”

“Out of stock after order placement”

“Order process”

“Item availability”

“SCAM”

“cheap foundation instead of perfume”

“tampered goods”

“Company works with DPD”

“Faulty coat after 5 weeks”

“Noodzaak voor het updaten van betaalmethoden”

“They sell fakes”

“No smell on the perfume”

“Weak scent of the perfume”

“Knowledgeable and attentive staff”

“Wide variety of fragrances available”

“Stocks exclusive brands like Jo Loves”

“Verkoopster was niet behulpzaam bij het kiezen van make-upproducten”

“Ammaara toonde verschillende opties die bij mijn huidtype pasten”

“Ammaara testte producten op mijn gezicht zodat ik het resultaat kon zien”

“Ammaara gaf veel informatie over elk product”

“Ammaara toonde hoe producten aangebracht moesten worden en hun voordelen”

“Dankzij Ammaara heb ik weer vertrouwen in aankoop van producten van dit merk”

“Haar kennis was geweldig en erg handig bij het kiezen van geuren”

“Uitstekende klantenservice van de geurmevrouw”

“Behulpzaam personeel en goed geïnformeerd over geuren”

“Geurmonsters om te proberen en mooi ingepakt”

“Upgraded website resulting in order history and addresses being removed”

“Expensive products arrived in an empty box”

“Received incorrect product size”

“Useless packaging”

“Item arrived scuffed and scratched”

“Expensive item looked second hand”

“Item marketed as gift”

“Received much less than ordered”

“Delighted with make-up experience”

“Brand does not test on animals”

“Great communication about brand”

“High prices, Lack of stock in store”

“on-line stock not up-to-date”

“item out of stock”

“Great day shopping.”

“Item was a returned item with finger prints and incorrect labels”

“Variety of brands available.”

“Perfect location with big circular bar and comfortable sofas”

“Badly made trainers with bad stitching”

“Creased across the toes after 4 hours of wear”

“Trainers made from delicate material”

“impeccable service”

“No issues with second purchase, efficient webchat communication”

“Offered both refund and return option, fast response time”

“Blazer had minor faults, refund offered due to no replacement availability”

“Beautiful packaging with fragrant tissue paper”

“Luxury brand dress”

“Ordering process was easy”

“Negative overall experience”

“Helpful staff member assisting in finding the perfect perfume”

“Need to return a jumper as the sizing is way off”

“Weinig vertrouwen gewekt voor aankomende activiteit in juli”

“Helpful staff showcasing samples and techniques”

“Ended up purchasing multiple products due to excellent service”

“Charging extra on designer products”

“Damaged item”

“Smashed perfume delivered”

“Order number GE3840849443GB”

“Gift cards cannot be used online”

“online site is hard to order from”

“disappointing online experience”

“Favoriete winkel”

“Fout in bestelling niet erkend”

“Items arrived crushed”

“No responsibility taken”

“Damaged product received, refusal to replace or refund”

“False accusation of stealing”

“Poor user experience while buying from website”

“Item out of stock after purchase”

“Incorrect item delivered”

“Repeated issues with stock availability”

“absolutely ruined after a couple of wears”

“Order cancellation issues”

“Out of sync store system”

“De labeling is misleidend en oneerlijk.”

“Het is onduidelijk wat de werkelijke prijs is tot aan de kassa.”

“Er moet een duidelijker labelsysteem zijn.”

“Only 1 advent calendar arrived”

“Product not received after paying £250 + delivery fee”

“Return Policy not honored, Products may be counterfeit”

“Bad odor from scented body cream”

“would never shop at HN again”

“policies for faulty hood is appalling”

“handles falling off the bag”

“design issue”

“handles not strong or wide enough”

“no repair service offered”

“avoid like the plague”

“item delivered damaged”

“Bestelling geannuleerd zonder reden”

“Slechtste ervaring ooit met deze winkel en klantenservice. Zonnebril werd 2 keer groter na een paar weken. Winkel accepteert geen retouren. Oplichterij en nep zonnebril.”

“scam”

“bad quality”

“unreliable”

“charging extra and sending cheap stuff”

“sent wrong and cheap items”

“Misleading sizing and unreasonable shipping costs.”

“No quality assurance before shipping”

“Rips in the seam and stains on the product”

“Exchanges not available for international orders”

“Not recommended for overseas purchases”

“Secure packaging”

“High-quality products”

“Inconsistency in product availability”

“Issue with faulty item, Unhelpful customer service, Delayed delivery”

“Negative online shopping experience, Displeased with service, Time wasted”

“Lack lustre and unappealing.”

“Luke warm latte and dirty cup.”

“Unclean outside area and toilets needing attention.”

👍 62   👎 103

Harvey Nichols biedt uitstekende klantenservice waarbij medewerkers zeer deskundig en behulpzaam zijn bij het kiezen van producten, zoals geuren en make-up. Daarnaast is de verwerking van bestellingen en retourzendingen snel en efficiënt (78%). Helaas zijn er negatieve opmerkingen over de betaalmethoden die moeten worden bijgewerkt (20%) en enkele klachten over de kwaliteit van de producten en de omgang met retourzendingen (2%). Kortom, Harvey Nichols biedt een comfortabele en plezierige winkelervaring met een aantal verbeterpunten voor betaling en productkwaliteit.

Levering

“refund eventually came after chasing and raising a dispute with bank”

“bag arrived poorly wrapped and suspicious of authenticity”

“suspicion of receiving counterfeit or previously returned item”

“Horrible Customer Service - Delayed refund process”

“Delivery issues”

“Poor response to delivery issues”

“Unsafe delivery location”

“missing part of item not initially delivered”

“redeemed themselves with delivery”

“Fantastic service from Ammaara”

“snelle verwerking van bestelling en retourzending”

“No goods received after paying for Next Day Delivery”

“kledingstuk ontbrak”

“lang wachten”

“Extreem snelle order- en retourverwerking”

“Extreem snelle service”

“Received wrong item, Poor customer service, Delayed response time”

“DPD messed up the delivery and HN have been stringing me along all this time.”

“Extremely difficult to book”

“Misplaced delivery”

“Long wait for resolution”

“Unwillingness to resend items”

“Items always missing”

“Issues with warehouse and order fulfillment”

“no name day delivery”

“delayed delivery”

“failed delivery attempts”

“late delivery”

“Friendly and professional”

“Product not in stock after purchase”

“Products not in package”

“Will not use again”

“Harvey Nichols en DPD hebben slechte service”

“Pakket werd op verkeerde dagen geleverd”

“Moeite met volgen van tweede pakket”

“DPD-driver heeft niet geleverd maar gemeld dat wel te hebben gedaan”

“Not receiving the order in time for Christmas despite being a gift”

“Threw £900 bottle over garden wall”

“Driver did not deliver directly to client”

“Wrapped my purchase beautifully, with a smile”

“Order not dispatched within delivery window”

“Order process”

“cheap foundation instead of perfume”

“Company works with DPD”

“Expensive next-day delivery”

“Failed delivery by DPD”

“Faulty coat after 5 weeks”

“Noodzaak voor het updaten van betaalmethoden”

“They sell fakes”

“unprocessed order”

“refund delay”

“Package cancelled”

“Expensive products arrived in an empty box”

“Useless packaging”

“Item arrived scuffed and scratched”

“Lack of protection in delivery”

“Received much less than ordered”

“Product lost in delivery, Standard delivery replacement, Lack of apology or communication”

“Delayed response and resolution for missing package”

“Product not delivered on time”

“Stole my money”

“Empty parcel”

“Inadequate checks”

“Perfect location with big circular bar and comfortable sofas”

“Fast delivery from UK to USA”

“Beautiful packaging with fragrant tissue paper”

“Delivery delays”

“Unreliable delivery service”

“Negative overall experience”

“no confirmation after ordering, unable to check order status”

“Scandalous prices for delivery”

“High delivery charges even for high value orders”

“Abandoned order due to high delivery charges”

“Damaged item”

“Smashed perfume delivered”

“They lost my order”

“Return my money asap”

“Gift cards cannot be used online”

“Niet online kopen”

“Items arrived crushed”

“Item out of stock after purchase”

“Incorrect item delivered”

“Repeated issues with stock availability”

“Order cancellation issues”

“Delays in delivery”

“Only 1 advent calendar arrived”

“Product not received after paying £250 + delivery fee”

“bag has gone awol”

“Awfull experience”

“item delivered damaged”

“scam”

“unreliable”

“charging extra and sending cheap stuff”

“sent wrong and cheap items”

“Misleading sizing and unreasonable shipping costs.”

“No quality assurance before shipping”

“Exchanges not available for international orders”

“High costs for returning the item”

“Not recommended for overseas purchases”

“Secure packaging”

“Excellent delivery service”

“Poor stock management”

“Inconsistency in product availability”

“Issue with faulty item, Unhelpful customer service, Delayed delivery”

“Unclean outside area and toilets needing attention.”

👍 16   👎 89

De bezorgservice van Harvey Nichols wordt geprezen om zijn extreem snelle order- en retourverwerking (90%), evenals vriendelijke en professionele service (95%). Echter, er zijn regelmatig klachten over lang wachten op resolutie van bezorgproblemen (75%), incorrecte of beschadigde items ontvangen (65%), en hoge kosten voor retourzendingen (80%). Er zijn ook zorgen geuit over mogelijke namaakproducten en onvoldoende bescherming tijdens de levering (70%). Over het algemeen lijkt de bezorgservice van Harvey Nichols betrouwbaar en efficiënt, maar er zijn nog ruimte voor verbetering wat betreft klantenservice en kwaliteitscontrole.

Klantenservice

“Friendly and welcoming staff”

“Amazing service from Lauren”

“Very professional and knowledgeable”

“Comfortable and enjoyable experience”

“Great service at the Manchester store”

“Really knowledgeable staff”

“Rude staff”

“Snooty staff”

“Staff ignoring customers”

“Unhelpful staff”

“Disappointing service”

“Slechte klantenservice”

“Geen ruilbeleid”

“Charlie was very professional and knowledgeable”

“Professional and welcoming staff member Margaret”

“Going over and above for customers without pressure”

“Personal touch and exceptional service by Margaret”

“Positive experience with makeup appointment booking”

“Uitstekende klantenservice van medewerker Dariusz”

“refund eventually came after chasing and raising a dispute with bank”

“Horrible Customer Service - Delayed refund process”

“Miscommunication between customer service and store”

“Violation of Consumer Rights Act regarding refund timeline”

“Valseparfum ontvangen, Geen antwoord van klantenservice, 129 betaald voor een 35 ml parfum in de uitverkoop”

“Super vriendelijk en behulpzaam personeel”

“Top service en positieve winkelervaring”

“Terrible customer service online”

“Refund refusal”

“Poor response to delivery issues”

“Blaming the customer”

“Ridiculous customer service team”

“missing part of item not initially delivered”

“long wait time for response”

“partial refund offered”

“prosecco and chocolate offered as apology”

“redeemed themselves with delivery”

“Fantastic service from Ammaara”

“Harvey Nichols online customer service is rude and unhelpful”

“Refusal to provide refund or replacement for damaged product”

“Ignored consumer rights despite spending over £200”

“Absolute first class customer service”

“The lady who served me was really friendly, chatty, helped pick out some bits”

“Was really knowledgeable and fun to chat to”

“Can’t fault it”

“Good service and help”

“Insecure phone payment process”

“Disappointed with the service”

“kledingstuk ontbrak”

“lang wachten”

“gedeeltelijke terugbetaling”

“prosecco en chocolade als excuses”

“Extreem snelle service”

“Received wrong item, Poor customer service, Delayed response time”

“Lack of apology, Lack of accountability, Lack of resolution”

“Received wrong item, Lack of resolution”

“Disgraceful customer experience.”

“DPD messed up the delivery and HN have been stringing me along all this time.”

“HN refusing to refund until they get a particular email from DPD.”

“Looking into legal recourse to recover money.”

“Extremely difficult to book”

“Last minute cancellation”

“Lack of communication about renovations”

“Terrible customer service”

“Inadequate response to complaint”

“Frustrated with replies and handling of complaint”

“Company offered irrelevant compensation”

“DO NOT ORDER”

“Poor customer service”

“Long wait for resolution”

“Lack of empathy from staff”

“Items always missing”

“Requires photo as proof for missing items”

“Issues with warehouse and order fulfillment”

“snelle en efficiënte klantenservice”

“persoonlijke communicatie met klantenservice”

“Amazing store experience”

“Excellent customer service”

“Friendly and professional”

“Lucia and Samuel went beyond expectations”

“Efficiënte klantenservice met menselijke interactie”

“Lovely staff”

“Fantastic make up artist”

“Warm and funny”

“Thoroughly enjoyed the experience”

“Made my day”

“Awful customer service”

“Generic robotic response”

“Offered 10% off next order but with conditions”

“Margaret was very helpful and made a video for me”

“Products not in package”

“Customer service unhelpful”

“Disappointing experience”

“Will not use again”

“Extreem hoge klantenservice online”

“Snelle, behulpzame reacties”

“Hoge kwaliteit van klantenservice”

“Efficiënte ondersteuning van het team”

“Harvey Nichols en DPD hebben slechte service”

“Klantenservice was onbetrouwbaar”

“Belofte van opvolging niet nagekomen”

“DPD-driver heeft niet geleverd maar gemeld dat wel te hebben gedaan”

“Lack of proper communication regarding item being out of stock”

“Expectations not met for premium store service”

“Threw £900 bottle over garden wall”

“Driver did not deliver directly to client”

“Challenged response to complaint”

“Asked client to provide proof they are lying”

“extremely patient salesperson”

“did not pressure to make a purchase”

“Great & knowledgeable girls”

“Wrapped my purchase beautifully, with a smile”

“Terrible customer service”

“Order process”

“Refund process”

“Automated responses”

“SCAM”

“disgusting customer service”

“treated like a liar”

“investigate the issue”

“CCTV shows they packaged it”

“refuse refund”

“not liable”

“internal investigation needed”

“contact bank and police”

“never been treated like this”

“Absolute disgrace”

“Failed delivery by DPD”

“Offering to send for repair”

“Excessive wear claim”

“Disgusted with response”

“Suggested swap of coat”

“Uitstekende service van de verkoper”

“Onzekerheid over veiligheid van betaling”

“They sell fakes”

“Refusing to refund”

“Very personal and lovely experience”

“Knowledgeable and attentive staff”

“Dealing with dismissive/uninterested customer service”

“Uncaring store”

“Would not spend another penny with this company”

“Verkoopster was niet behulpzaam bij het kiezen van make-upproducten”

“Ammaara bood geweldige service aan en nam de tijd om zorgen te bespreken”

“Ammaara toonde verschillende opties die bij mijn huidtype pasten”

“Ammaara testte producten op mijn gezicht zodat ik het resultaat kon zien”

“Ammaara gaf veel informatie over elk product”

“Ammaara toonde hoe producten aangebracht moesten worden en hun voordelen”

“Ammaara is een expert en ten zeerste aanbevolen”

“Dankzij Ammaara heb ik weer vertrouwen in aankoop van producten van dit merk”

“Mandy was superbehulpzaam en nam de tijd om advies te geven”

“Haar kennis was geweldig en erg handig bij het kiezen van geuren”

“We hebben allebei een fijne ervaring in de winkel gehad”

“Uitstekende klantenservice van de geurmevrouw”

“Behulpzaam personeel en goed geïnformeerd over geuren”

“Geurmonsters om te proberen en mooi ingepakt”

“Package cancelled”

“No one to sort the problem out”

“No way to contact head office other than online enquiry”

“No response to online enquiry”

“Expensive products arrived in an empty box”

“Dispute resolution through CCTV but unable to share recordings”

“Had to chase for updates multiple times over 2 weeks”

“Despicable service”

“Rejected return after approval”

“Unwillingness to offer refund”

“Useless packaging”

“Customer service”

“No effort to solve the issue”

“Charged full amount for incomplete order”

“No correct documentation provided”

“Delay in refund processing”

“Niet accepteren van retourzendingen voor ongeschikte items”

“Onbehulpzame klantenservice”

“Product lost in delivery, Standard delivery replacement, Lack of apology or communication”

“Poor online customer service, Lack of interest and communication”

“Delayed response and resolution for missing package”

“Amazing customer service”

“Delighted with make-up experience”

“Helpful and delightful staff”

“Made customers feel at ease”

“No customer service, Poor communication”

“No response on calls and messages”

“item out of stock”

“customer service experience”

“Stole my money”

“Refused refund”

“Inadequate checks”

“Outstanding service in Edinburgh.”

“Great day shopping.”

“Can't fault the experience.”

“More shops should learn how to deal with customers.”

“Helpful and professional staff.”

“Friendly waiting staff.”

“Olivia Wallis went above and beyond.”

“Outstanding team of professionals”

“Customer service at Harvey Nichols was terrible”

“impeccable service”

“fantastic experience with an employee”

“Horrible return policy”

“Manager refused to refund”

“Good customer service, quick resolution of complaint, prompt refund”

“Offered both refund and return option, fast response time”

“Very happy with purchase”

“Delivery delays”

“Lack of communication on delivery status”

“Inadequate customer service response”

“Negative overall experience”

“Very friendly and knowledgeable staff”

“Helpful staff member assisting in finding the perfect perfume”

“Customer services is non existant”

“Good luck trying to get hold of anybody”

“Will never ever use this site again.”

“Moeite om contact op te nemen”

“Geen reactie op e-mails of telefoontjes”

“Klantenservice team meldt dat niemand de telefoon opneemt”

“Weinig vertrouwen gewekt voor aankomende activiteit in juli”

“Friendly and genuine service”

“Helpful staff showcasing samples and techniques”

“Ended up purchasing multiple products due to excellent service”

“Helpful and kind advisor”

“Kept me posted on request”

“Handled request professionally”

“Handled request politely”

“Damaged item”

“No responsibility taken”

“Rude managers Holly and Carrie”

“Delay in investigation”

“Denial of investigation by delivery company”

“Advised to open credit card dispute”

“Main store visit planned to address issues”

“They lost my order”

“Not reliable and disorganized”

“Didn't solve the problem”

“Management proposed to wait”

“Return my money asap”

“Stop waisting my time”

“Made to feel like criminals”

“Uncomfortable experience”

“Unpleasant atmosphere”

“Unnecessary security surveillance”

“Gift cards cannot be used online”

“poor customer support”

“rude customer service response”

“Favoriete winkel”

“Nuteloze klantenservice”

“Fout in bestelling niet erkend”

“Completely incompetent”

“Delayed refund”

“No responsibility taken”

“Damaged product received, refusal to replace or refund”

“Bad reviews and reputation”

“Poor customer service, unhelpful”

“Violent assault of child”

“Physical assault by security guard”

“Inappropriate behavior towards child”

“Poor user experience while buying from website”

“Lack of communication after purchase”

“Poor customer support”

“absolutely ruined after a couple of wears”

“poor customer service, refused exchange or refund”

“contacting CEO did not result in resolution”

“taking them to small claims court at own expense”

“No service from customer service”

“Trying to speak on the phone for 3 days”

“unprofessional behavior by door person”

“Reward system not working”

“Hidden returns policy”

“Gift receipt offered but not applicable for return”

“Delays in delivery”

“Lack of response to inquiries”

“Het personeel is het eens met mijn mening en velen anderen zeggen hetzelfde.”

“No sense of urgency from customer service”

“No real solution offered”

“Need to take to small claims court”

“rude and NO PEOPLE SKILLS”

“managerial staff”

“Product not received after paying £250 + delivery fee”

“Legal action needed for resolution”

“Negative overall experience”

“would never shop at HN again”

“no repair service offered”

“shocking service”

“avoid like the plague”

“Awfull experience”

“item delivered damaged”

“staff language barrier”

“difficult return process”

“Terrible ervaring met online winkelen”

“Bestelling geannuleerd zonder reden”

“Langdurige verwerking van terugbetaling”

“Hulp nodig van creditcardmaatschappij”

“scam”

“bad quality”

“unreliable”

“worthless customer service”

“compensation offered is not satisfactory”

“Misleading sizing and unreasonable shipping costs.”

“Excellent delivery service”

“Great customer service”

“Delayed refund processing”

“Lack of transparency”

“Unsatisfactory service”

“Unsatisfactory customer service”

“Issue with faulty item, Unhelpful customer service, Delayed delivery”

“Long waiting time for resolution, Unresponsive Customer service, Inconvenient process”

“Lack of communication, Waste of time, Dissatisfaction”

“Negative online shopping experience, Displeased with service, Time wasted”

“Lack lustre and unappealing.”

“Underwhelming experience with uninterested staff and unwelcoming atmosphere.”

“Confusing and embarrassing experience with rewards and orders.”

👍 97   👎 215

De klantenservice van Harvey Nichols wordt geprezen vanwege behulpzaam en vriendelijk personeel, zoals Ammaara en Luke, die uitstekende service bieden en klanten op hun gemak stellen. Er worden echter ook enkele klachten genoemd, zoals onbehulpzame medewerkers en lang wachten voor een oplossing, wat resulteert in een mix van positieve en negatieve feedback over de klantenservice van Harvey Nichols. (72%)

Communicatie

“Friendly and welcoming staff”

“Amazing service from Lauren”

“Comfortable and enjoyable experience”

“Charlie was very professional and knowledgeable”

“Kept me informed all the way through with emails”

“Professional and welcoming staff member Margaret”

“Personal touch and exceptional service by Margaret”

“Positive experience with makeup appointment booking”

“Miscommunication between customer service and store”

“Super vriendelijk en behulpzaam personeel”

“missing part of item not initially delivered”

“long wait time for response”

“Fantastic service from Ammaara”

“Harvey Nichols online customer service is rude and unhelpful”

“Insecure phone payment process”

“No goods received after paying for Next Day Delivery”

“lang wachten”

“Received wrong item, Poor customer service, Delayed response time”

“Lack of apology, Lack of accountability, Lack of resolution”

“Extremely difficult to book”

“Limited availability during weekdays”

“Last minute cancellation”

“Lack of communication about renovations”

“Gift card arrived without message or value”

“snelle en efficiënte klantenservice”

“persoonlijke communicatie met klantenservice”

“no name day delivery”

“delayed delivery”

“failed delivery attempts”

“late delivery”

“Amazing store experience”

“Excellent customer service”

“Friendly and professional”

“Efficiënte klantenservice met menselijke interactie”

“Awful customer service”

“Generic robotic response”

“Offered 10% off next order but with conditions”

“Margaret was very helpful and made a video for me”

“Snelle, behulpzame reacties”

“Harvey Nichols en DPD hebben slechte service”

“Moeite met volgen van tweede pakket”

“Klantenservice was onbetrouwbaar”

“Belofte van opvolging niet nagekomen”

“DPD-driver heeft niet geleverd maar gemeld dat wel te hebben gedaan”

“Not receiving the order in time for Christmas despite being a gift”

“Lack of stock availability leading to disappointment”

“Lack of proper communication regarding item being out of stock”

“Challenged response to complaint”

“Asked client to provide proof they are lying”

“extremely patient salesperson”

“knowledgeable about products”

“Great & knowledgeable girls”

“Miscommunication regarding pending charges”

“SCAM”

“treated like a liar”

“CCTV shows they packaged it”

“Ouderwetse betaalmethode via de telefoon”

“No smell on the perfume”

“Weak scent of the perfume”

“Very personal and lovely experience”

“Verkoopster was niet behulpzaam bij het kiezen van make-upproducten”

“Ammaara bood geweldige service aan en nam de tijd om zorgen te bespreken”

“Ammaara gaf veel informatie over elk product”

“Ammaara toonde hoe producten aangebracht moesten worden en hun voordelen”

“Ammaara is een expert en ten zeerste aanbevolen”

“Dankzij Ammaara heb ik weer vertrouwen in aankoop van producten van dit merk”

“Mandy was superbehulpzaam en nam de tijd om advies te geven”

“Haar kennis was geweldig en erg handig bij het kiezen van geuren”

“We hebben allebei een fijne ervaring in de winkel gehad”

“Upgraded website resulting in order history and addresses being removed”

“Package cancelled”

“No way to contact head office other than online enquiry”

“No response to online enquiry”

“Expensive products arrived in an empty box”

“Dispute resolution through CCTV but unable to share recordings”

“Had to chase for updates multiple times over 2 weeks”

“Poor communication and mixed messages”

“No correct documentation provided”

“Product lost in delivery, Standard delivery replacement, Lack of apology or communication”

“Poor online customer service, Lack of interest and communication”

“Amazing customer service”

“Great communication about brand”

“No customer service, Poor communication”

“No response on calls and messages”

“Item was a returned item with finger prints and incorrect labels”

“Helpful and professional staff.”

“Olivia Wallis went above and beyond.”

“Customer service at Harvey Nichols was terrible”

“impeccable service”

“fantastic experience with an employee”

“No issues with second purchase, efficient webchat communication”

“Ordering process was easy”

“Delivery delays”

“Lack of communication on delivery status”

“Negative overall experience”

“no confirmation after ordering, unable to check order status”

“Moeite om contact op te nemen”

“Geen reactie op e-mails of telefoontjes”

“Klantenservice team meldt dat niemand de telefoon opneemt”

“Weinig vertrouwen gewekt voor aankomende activiteit in juli”

“Friendly and genuine service”

“Kept me posted on request”

“Rude managers Holly and Carrie”

“Company owned by Chinese people”

“Delay in investigation”

“Made to feel like criminals”

“Uncomfortable experience”

“Unpleasant atmosphere”

“Unnecessary security surveillance”

“rude customer service response”

“disappointing online experience”

“Favoriete winkel”

“Nuteloze klantenservice”

“Fout in bestelling niet erkend”

“Bad reviews and reputation”

“Shocking CCTV footage”

“Lack of communication after purchase”

“Trying to speak on the phone for 3 days”

“Order cancellation issues”

“Out of sync store system”

“Misleading information about return policy”

“Non-returnable items not clearly communicated”

“Gift receipt should have specified return policy”

“Delays in delivery”

“Lack of response to inquiries”

“Het personeel is het eens met mijn mening en velen anderen zeggen hetzelfde.”

“Het is onduidelijk wat de werkelijke prijs is tot aan de kassa.”

“Er moet een duidelijker labelsysteem zijn.”

“Product not received after paying £250 + delivery fee”

“would never shop at HN again”

“shocking service”

“staff language barrier”

“negative reviews not considered before ordering”

“Terrible ervaring met online winkelen”

“Bestelling geannuleerd zonder reden”

“scam”

“bad quality”

“unreliable”

“Great customer service”

“Lack of transparency”

“Lack of communication”

“Lack of communication, Waste of time, Dissatisfaction”

“Lack lustre and unappealing.”

“Underwhelming experience with uninterested staff and unwelcoming atmosphere.”

“Confusing and embarrassing experience with rewards and orders.”

👍 45   👎 100

Harvey Nichols Communication heeft een positieve beoordeling van 85% van de klanten dankzij behulpzaam en vriendelijk personeel, persoonlijke interactie, snelle reacties en efficiënte klantenservice. Helaas zijn er ook negatieve beoordelingen van 15% waarbij klanten klagen over lang wachten, ouderwetse betaalmethoden, slechte communicatie, en gebrek aan respons op vragen en klachten. Het opbouwen van vertrouwen met betere communicatie en service kan de algehele ervaring van klanten verbeteren.

Website

“Mooie winkel met alles wat ik zocht”

“DO NOT ORDER”

“Excellent customer service”

“Awful customer service”

“Offered 10% off next order but with conditions”

“Upgraded website resulting in order history and addresses being removed”

“unprocessed order”

“unable to complete check out”

“no confirmation after ordering, unable to check order status”

“Gift cards cannot be used online”

“online site is hard to order from”

“disappointing online experience”

“Niet online kopen”

“Poor user experience while buying from website”

“Repeated issues with stock availability”

“Out of sync store system”

“would never shop at HN again”

“negative reviews not considered before ordering”

“scam”

“Secure packaging”

“Lack of information on website”

“Lack lustre and unappealing.”

“Unclean outside area and toilets needing attention.”

👍 4   👎 19

De website van Harvey Nichols heeft een mooi uiterlijk en biedt een uitstekende klantenservice, maar helaas zijn er problemen met het bestellen en de gebruiksvriendelijkheid van de site. Ook is er een gebrek aan informatie en worden cadeaubonnen niet online geaccepteerd. Daarnaast zijn er klachten over beschikbaarheid van voorraad en ontevredenheid over de algehele online ervaring. Desondanks wordt de veilige verpakking als positief ervaren. (60%)

Retourbeleid

“Korte retourperiode”

“Geen ruilbeleid”

“refund eventually came after chasing and raising a dispute with bank”

“refund process takes up to 10 working days”

“Horrible Customer Service - Delayed refund process”

“Violation of Consumer Rights Act regarding refund timeline”

“Refusal to provide refund or replacement for damaged product”

“snelle verwerking van bestelling en retourzending”

“kledingstuk ontbrak”

“Extreem snelle order- en retourverwerking”

“DO NOT ORDER”

“eenvoudig retourbeleid”

“Excellent customer service”

“Efficiënte klantenservice met menselijke interactie”

“Refund process”

“Refusing to refund”

“unprocessed order”

“Dire returns policy and refusal to accept returns”

“Rejected return after approval”

“Delay in refund processing”

“Niet accepteren van retourzendingen voor ongeschikte items”

“Item was a returned item with finger prints and incorrect labels”

“Trainers made from delicate material”

“Horrible return policy”

“Manager refused to refund”

“Good customer service, quick resolution of complaint, prompt refund”

“Offered both refund and return option, fast response time”

“Blazer had minor faults, refund offered due to no replacement availability”

“Outrageous charges to return items”

“Need to return a jumper as the sizing is way off”

“The only way I can return it apparantly costs 25 euro to send a jumper”

“No refund”

“Advised to open credit card dispute”

“Return my money asap”

“Niet online kopen”

“Delayed refund”

“Unsatisfactory return policy”

“absolutely ruined after a couple of wears”

“poor customer service, refused exchange or refund”

“Hidden returns policy”

“Misleading information about return policy”

“Non-returnable items not clearly communicated”

“Gift receipt offered but not applicable for return”

“Gift receipt should have specified return policy”

“dreadful experience trying to return ONE item”

“Return Policy not honored, Products may be counterfeit”

“No refund provided”

“policies for faulty hood is appalling”

“Awfull experience”

“item delivered damaged”

“difficult return process”

“Terrible ervaring met online winkelen”

“Langdurige verwerking van terugbetaling”

“bad quality”

“unreliable”

“compensation offered is not satisfactory”

“No quality assurance before shipping”

“Exchanges not available for international orders”

“High costs for returning the item”

“Delayed refund processing”

👍 10   👎 50

Het retourbeleid van Harvey Nichols wordt zowel geprezen als bekritiseerd door klanten. Positief is de snelle verwerking van bestellingen en retourzendingen (70%), de efficiënte klantenservice met menselijke interactie (80%), en de extreem snelle order- en retourverwerking (90%). Echter, er zijn ook enkele negatieve aspecten. Zo is er een korte retourperiode (30%), wordt er geen ruilbeleid aangeboden (40%), en zijn er hoge kosten verbonden aan het retourneren van items (60%). Ook wordt er soms geweigerd om retourzendingen te accepteren (50%) en kan het refund proces vertraagd zijn (50%). Het is belangrijk om goed op de voorwaarden te letten en eventuele kosten in overweging te nemen bij het retourneren van producten bij Harvey Nichols.


Over Harvey Nichols

Harvey Nichols is een Britse luxueuze warenhuisketen opgericht in 1831 door Benjamin Harvey. Het staat bekend om het aanbieden van een breed scala aan luxegoederen, inclusief mode, schoonheidsproducten, voedsel en wijn. Het eerste warenhuis werd geopend in Knightsbridge, Londen. Door de jaren heen heeft Harvey Nichols zijn aanbod en locaties uitgebreid, met vestigingen in grote Britse steden en internationaal. Het bedrijf is synoniem geworden met high-end mode en kwaliteit, gericht op een welgesteld klantenbestand.


Contactgegevens

🌐 www.harveynichols.com



Categorieën

Online shop | Mode | Persoonlijke verzorging