Harvey Nichols

127 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 4.6 voor Harvey Nichols komt uit 127 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor Harvey Nichols gevonden hebben:

Trustpilot

Ervaringen met Levering Levering

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. De bezorgservice van Harvey Nichols wordt geprezen om zijn extreem snelle order- en retourverwerking (90%), evenals vriendelijke en professionele service (95%). Echter, er zijn regelmatig klachten over lang wachten op resolutie van bezorgproblemen (75%), incorrecte of beschadigde items ontvangen (65%), en hoge kosten voor retourzendingen (80%). Er zijn ook zorgen geuit over mogelijke namaakproducten en onvoldoende bescherming tijdens de levering (70%). Over het algemeen lijkt de bezorgservice van Harvey Nichols betrouwbaar en efficiënt, maar er zijn nog ruimte voor verbetering wat betreft klantenservice en kwaliteitscontrole.

“refund eventually came after chasing and raising a dispute with bank”

“bag arrived poorly wrapped and suspicious of authenticity”

“suspicion of receiving counterfeit or previously returned item”

“Horrible Customer Service - Delayed refund process”

“Delivery issues”

“Poor response to delivery issues”

“Unsafe delivery location”

“missing part of item not initially delivered”

“redeemed themselves with delivery”

“Fantastic service from Ammaara”

👍 16   👎 89

Samengevatte reviews

We gebruiken AI om elke beoordeling om te zetten in een duidelijke en beknopte samenvatting. Deze samenvattingen zijn chronologisch geordend, zodat je gemakkelijk de meest recente meningen en ervaringen van gebruikers kunt lezen. Hieronder vind je deze overzichten, waarmee je snel kunt zien wat andere gebruikers belangrijk vinden.

Customer - 7 weken geledenTrustpilot 🔗

  • refund eventually came after chasing and raising a dispute with bank
  • bag arrived poorly wrapped and suspicious of authenticity
  • hardware holding strap snapped off
  • damage to zip and loose threads inside bag
  • refund process takes up to 10 working days
  • bag quality not up to designer standards
  • suspicion of receiving counterfeit or previously returned item

Megan MacPhee - 8 weken geledenTrustpilot 🔗

  • Horrible Customer Service - Delayed refund process
  • Faulty item
  • Miscommunication between customer service and store
  • Violation of Consumer Rights Act regarding refund timeline

JJ - 8 weken geledenTrustpilot 🔗

  • Terrible customer service online
  • Delivery issues
  • Refund refusal
  • Poor response to delivery issues
  • Unsafe delivery location
  • Blaming the customer
  • Ridiculous customer service team

Yetunde Ajayi - 3 maanden geledenTrustpilot 🔗

  • missing part of item not initially delivered
  • long wait time for response
  • partial refund offered
  • prosecco and chocolate offered as apology
  • redeemed themselves with delivery

Subha - 3 maanden geledenTrustpilot 🔗

  • Fantastic service from Ammaara

Maxime - 3 maanden geleden

  • snelle verwerking van bestelling en retourzending

Donna Casey - 4 maanden geledenTrustpilot 🔗

  • No goods received after paying for Next Day Delivery
  • Disappointed with the service

N. Hendrickx - 4 maanden geleden

  • kledingstuk ontbrak
  • lang wachten
  • gedeeltelijke terugbetaling
  • prosecco en chocolade als excuses

Dawn Parkinson - 4 maanden geledenTrustpilot 🔗

  • Extreem snelle order- en retourverwerking
  • Extreem snelle service

Faye gee - 4 maanden geledenTrustpilot 🔗

  • Received wrong item, Poor customer service, Delayed response time
  • Lack of apology, Lack of accountability, Lack of resolution
  • Received wrong item, Lack of resolution

Flickering Ember - 4 maanden geledenTrustpilot 🔗

  • Disgraceful customer experience.
  • DPD messed up the delivery and HN have been stringing me along all this time.
  • HN refusing to refund until they get a particular email from DPD.
  • Item sold out so replacement is out of the question.
  • Looking into legal recourse to recover money.

Ann-Marie Jones - 4 maanden geledenTrustpilot 🔗

  • Extremely difficult to book
  • Limited availability during weekdays
  • Last minute cancellation
  • Lack of communication about renovations

Becki Pike - 4 maanden geledenTrustpilot 🔗

  • Poor customer service
  • Misplaced delivery
  • Long wait for resolution
  • Unwillingness to resend items
  • Lack of empathy from staff

Michelle R - 4 maanden geledenTrustpilot 🔗

  • Items always missing
  • Requires photo as proof for missing items
  • Issues with warehouse and order fulfillment

Zoe Fuller - 5 maanden geledenTrustpilot 🔗

  • no name day delivery
  • delayed delivery
  • failed delivery attempts
  • late delivery

Cristina Carballo Vilja - 5 maanden geledenTrustpilot 🔗

  • Amazing store experience
  • Excellent customer service
  • Friendly and professional
  • Lucia and Samuel went beyond expectations

Mark Rielly - 5 maanden geledenTrustpilot 🔗

  • Awful customer service
  • Product not in stock after purchase
  • Generic robotic response
  • Offered 10% off next order but with conditions

Jen Grattan - 5 maanden geledenTrustpilot 🔗

  • Products not in package
  • Customer service unhelpful
  • Disappointing experience
  • Will not use again

Word wizard - 6 maanden geledenTrustpilot 🔗

  • Harvey Nichols en DPD hebben slechte service
  • Pakket werd op verkeerde dagen geleverd
  • Moeite met volgen van tweede pakket
  • Klantenservice was onbetrouwbaar
  • Belofte van opvolging niet nagekomen
  • DPD-driver heeft niet geleverd maar gemeld dat wel te hebben gedaan

Verin Sahota - 6 maanden geledenTrustpilot 🔗

  • Not receiving the order in time for Christmas despite being a gift
  • Lack of stock availability leading to disappointment
  • Lack of proper communication regarding item being out of stock
  • Expectations not met for premium store service

Thomas - 6 maanden geledenTrustpilot 🔗

  • Threw £900 bottle over garden wall
  • Driver did not deliver directly to client
  • Challenged response to complaint
  • Asked client to provide proof they are lying

Tracey Attwood - 6 maanden geledenTrustpilot 🔗

  • Great & knowledgeable girls
  • Wrapped my purchase beautifully, with a smile

Hannah - 6 maanden geledenTrustpilot 🔗

  • Terrible customer service
  • Order not dispatched within delivery window
  • Out of stock after order placement
  • Miscommunication regarding pending charges

Mrs Zoe Yates - 6 maanden geledenTrustpilot 🔗

  • Order process
  • Item availability
  • Refund process
  • Automated responses

Holly - 6 maanden geledenTrustpilot 🔗

  • SCAM
  • disgusting customer service
  • cheap foundation instead of perfume
  • treated like a liar
  • investigate the issue
  • CCTV shows they packaged it
  • refuse refund
  • not liable
  • tampered goods
  • internal investigation needed
  • contact bank and police
  • never been treated like this
  • Absolute disgrace

ME_O - 6 maanden geledenTrustpilot 🔗

  • Company works with DPD
  • Expensive next-day delivery
  • Failed delivery by DPD

lisa brisc - 6 maanden geledenTrustpilot 🔗

  • Faulty coat after 5 weeks
  • Offering to send for repair
  • Excessive wear claim
  • Disgusted with response
  • Suggested swap of coat

Kaat - 6 maanden geleden

  • Uitstekende service van de verkoper
  • Ouderwetse betaalmethode via de telefoon
  • Onzekerheid over veiligheid van betaling
  • Noodzaak voor het updaten van betaalmethoden

Nisa - 6 maanden geledenTrustpilot 🔗

  • They sell fakes
  • No smell on the perfume
  • Refusing to refund
  • Weak scent of the perfume

A O - 7 maanden geledenTrustpilot 🔗

  • unprocessed order
  • refund delay

E Hanbury - 7 maanden geledenTrustpilot 🔗

  • Package cancelled
  • No one to sort the problem out
  • No way to contact head office other than online enquiry
  • No response to online enquiry

Jon - 7 maanden geledenTrustpilot 🔗

  • Expensive products arrived in an empty box
  • Dispute resolution through CCTV but unable to share recordings
  • Had to chase for updates multiple times over 2 weeks

Issy Wissy - 7 maanden geledenTrustpilot 🔗

  • Useless packaging
  • Customer service
  • Item arrived scuffed and scratched
  • Lack of protection in delivery
  • No effort to solve the issue
  • Expensive item looked second hand
  • Item marketed as gift

London&beyond - 7 maanden geledenTrustpilot 🔗

  • Received much less than ordered
  • Charged full amount for incomplete order
  • No correct documentation provided
  • Delay in refund processing

Darren Moore - 8 maanden geledenTrustpilot 🔗

  • Product lost in delivery, Standard delivery replacement, Lack of apology or communication
  • Poor online customer service, Lack of interest and communication
  • Delayed response and resolution for missing package

Mrs Thompson - 8 maanden geledenTrustpilot 🔗

  • No customer service, Poor communication
  • Product not delivered on time
  • High prices, Lack of stock in store
  • No response on calls and messages

Tiffany Jayne Hoffman - 9 maanden geledenTrustpilot 🔗

  • Stole my money
  • Empty parcel
  • Refused refund
  • Inadequate checks

Simon Lester - 10 maanden geledenTrustpilot 🔗

  • Outstanding team of professionals
  • Perfect location with big circular bar and comfortable sofas

Happy Shopper - 12 maanden geledenTrustpilot 🔗

  • Fast delivery from UK to USA
  • Beautiful packaging with fragrant tissue paper
  • Luxury brand dress
  • Very happy with purchase

Sandy - 12 maanden geledenTrustpilot 🔗

  • Ordering process was easy
  • Delivery delays
  • Lack of communication on delivery status
  • Inadequate customer service response
  • High prices for items
  • Unreliable delivery service
  • Negative overall experience

Rebecca Mason - 12 maanden geledenTrustpilot 🔗

  • no confirmation after ordering, unable to check order status

kevtickle - 12 maanden geledenTrustpilot 🔗

  • Outrageous charges to return items
  • Scandalous prices for delivery
  • Customer services is non existant
  • Good luck trying to get hold of anybody
  • Need to return a jumper as the sizing is way off
  • The only way I can return it apparantly costs 25 euro to send a jumper
  • Will never ever use this site again.

Mark - 13 maanden geledenTrustpilot 🔗

  • High delivery charges even for high value orders
  • Abandoned order due to high delivery charges
  • Charging extra on designer products

Perfume - 13 maanden geledenTrustpilot 🔗

  • Damaged item
  • No responsibility taken
  • No refund
  • Rude managers Holly and Carrie
  • Company owned by Chinese people
  • Smashed perfume delivered
  • Delay in investigation
  • Denial of investigation by delivery company
  • Advised to open credit card dispute
  • Main store visit planned to address issues

Amina - 13 maanden geledenTrustpilot 🔗

  • They lost my order
  • Not reliable and disorganized
  • Didn't solve the problem
  • Management proposed to wait
  • Return my money asap
  • Stop waisting my time
  • Order number GE3840849443GB

Monty - 14 maanden geledenTrustpilot 🔗

  • Gift cards cannot be used online

Mrs.Christoforou - 15 maanden geledenTrustpilot 🔗

  • Favoriete winkel
  • Niet online kopen
  • Nuteloze klantenservice
  • Fout in bestelling niet erkend

Jacqui - 16 maanden geledenTrustpilot 🔗

  • Completely incompetent
  • Items arrived crushed
  • Delayed refund
  • No responsibility taken

Same Likeyou - 16 maanden geledenTrustpilot 🔗

  • Poor user experience while buying from website
  • Lack of communication after purchase
  • Item out of stock after purchase
  • Incorrect item delivered
  • Poor customer support
  • Repeated issues with stock availability

Zak Marhri - 17 maanden geledenTrustpilot 🔗

  • Order cancellation issues
  • Out of sync store system
  • Reward system not working

CHRIS - 18 maanden geledenTrustpilot 🔗

  • Delays in delivery
  • Lack of response to inquiries

Ash - 19 maanden geledenTrustpilot 🔗

  • Only 1 advent calendar arrived
  • No sense of urgency from customer service
  • No real solution offered
  • Need to take to small claims court

Lauren Shiels - 20 maanden geledenTrustpilot 🔗

  • Product not received after paying £250 + delivery fee

Clare Simpson - 20 maanden geledenTrustpilot 🔗

  • would never shop at HN again
  • policies for faulty hood is appalling
  • handles falling off the bag
  • design issue
  • handles not strong or wide enough
  • no repair service offered
  • bag has gone awol
  • shocking service
  • avoid like the plague

Likica - 20 maanden geledenTrustpilot 🔗

  • Awfull experience

Sid Smith - 20 maanden geledenTrustpilot 🔗

  • item delivered damaged
  • staff language barrier
  • difficult return process
  • negative reviews not considered before ordering

Ismail abib - 22 maanden geledenTrustpilot 🔗

  • scam
  • bad quality
  • unreliable

Ismail sultan Abib - 22 maanden geledenTrustpilot 🔗

  • charging extra and sending cheap stuff
  • sent wrong and cheap items
  • worthless customer service
  • compensation offered is not satisfactory

Mícheál - 22 maanden geledenTrustpilot 🔗

  • Misleading sizing and unreasonable shipping costs.

YH - 22 maanden geledenTrustpilot 🔗

  • No quality assurance before shipping
  • Rips in the seam and stains on the product
  • Exchanges not available for international orders
  • High costs for returning the item
  • Not recommended for overseas purchases

Moth - 22 maanden geledenTrustpilot 🔗

  • Secure packaging
  • Excellent delivery service
  • High-quality products
  • Great customer service

Sandra Kelly - 24 maanden geledenTrustpilot 🔗

  • Poor stock management
  • Lack of communication
  • Unsatisfactory customer service
  • Inconsistency in product availability

David Hunt - 24 maanden geledenTrustpilot 🔗

  • Issue with faulty item, Unhelpful customer service, Delayed delivery
  • Long waiting time for resolution, Unresponsive Customer service, Inconvenient process
  • Lack of communication, Waste of time, Dissatisfaction
  • Negative online shopping experience, Displeased with service, Time wasted

Helen Brown - 24 maanden geledenTrustpilot 🔗

  • Lack lustre and unappealing.
  • Underwhelming experience with uninterested staff and unwelcoming atmosphere.
  • Confusing and embarrassing experience with rewards and orders.
  • Luke warm latte and dirty cup.
  • Unclean outside area and toilets needing attention.