Kohl's

134 reviews uit 1 bron

We doen ons best om onze beoordelingen zo nauwkeurig en transparant mogelijk te houden. De tevredenheidsscore van 3 voor Kohl's komt uit 134 recente beoordelingen, meestal van het afgelopen jaar. We halen deze beoordelingen van verschillende sites. We zorgen er steeds voor dat onze informatie up-to-date is, al kan het soms wat langer duren door vertragingen of technische problemen.

De tevredenheidsscore wordt berekend door het gemiddelde van alle beoordelingen te nemen.

Sites waar we de beoordelingen voor Kohl's gevonden hebben:

Trustpilot

Totaalbeeld

We hebben een handige manier ontwikkeld om snel te begrijpen wat andere gebruikers van een product of dienst vinden. Onze AI-technologie bekijkt de beoordelingen, voelt de belangrijkste emoties aan en haalt de kernthema's naar boven. Dit alles zetten we overzichtelijk op een rijtje voor je. Zo kun je in één oogopslag zien wat de belangrijkste meningen zijn, zonder dat je alle beoordelingen zelf hoeft te lezen. Kohl's heeft een gemengde reputatie onder klanten, met positieve aspecten zoals uitstekende klantenservice en kwalitatieve kleding (70% en 85%). Echter zijn er ook negatieve punten, zoals problemen met beschadigde en verkeerd geleverde producten, onhandige retourprocedure en beperkte kortingen op niet-Kohl's producten (30% en 40%). De communicatie en klantenservice variëren van vriendelijk en behulpzaam tot onbehulpzaam en verwarrend (50% en 67%). Over het algemeen kan Kohl's de service verbeteren door de communicatie te optimaliseren, de retourmogelijkheden uit te breiden en de klantenservice te verbeteren om teleurgestelde klanten te verminderen.

Product

“online purchase delays and lack of tracking information”

“Difficulties matching skus with product”

“No incentive for me to purchase anything through Kohl's”

“Kohl's coupons and rewards program is horrible”

“I'll have to become an Amazon customer now”

“misleading coupons”

“confusing coupon restrictions”

“manipulative coupon practices”

“Kohl's cash expiry and restrictions”

“Limited discounts on non-Kohl's products”

“Huge savings with effective use of Kohl's reward program”

“High value clearance items at Kohl's”

“Convenient return and exchange area at Kohl's”

“Products were expired and replaced with wrong ones”

“Customer received expired products”

“Be cautious when ordering beauty products from them”

“Gebrek aan aankoopinformatie”

“Problemen met Kohls: elke bestelling heeft een probleem, items komen beschadigd of helemaal niet aan, nieuw probleem met coupon”

“Good product quality”

“Niet afgedichte producten, Slechte klantenservice, Artikelen beschadigd aangekomen, Verzonden in tassen in plaats van dozen”

“Artikelen beschadigd aangekomen, Terugbetalingen en omruilingen lastig”

“Artikelen beschadigd aangekomen, Beter om bij reguliere Sephora te kopen”

“Used gift card, money not returned, poor customer service”

“Limited discount usage”

“Lelijke koopwaar, hoge prijzen”

“Geen plezier meer bij Kohl's”

“Unusable online coupons”

“Difficulty redeeming online coupons”

“promoting sex work”

“20% kortingsbonnen werken niet”

“Item arrived in protected condition”

“Read manual and followed instructions”

“Pressure cooker setup was straightforward and easy to follow”

“Prepared my meal in perfect manner”

“Great cookware”

“Ordered jeans with unexpected rips”

“Pictures didn't match the product received”

“Disappointed with the product quality”

“Mislukte levering”

“Herhaaldelijk verzendingsproblemen”

“Negatieve ervaring”

“Onnodige aankoop door miscommunicatie”

“Refusing to cancel order and refund money”

“Disorganized women's jeans section”

“Dirty dressing room with dust bunnies”

“De spullen van de winkel waren prima”

“The new Sonoma T-shirts are over 2” smaller than my old ones”

“Will not buy any more from Kohl’s”

“SIZE FILTER IS BS”

“BAD INVENTORY TRACKING”

“Poor communication on product availability and delivery status”

“Limited selection of clothing items”

“Lack of Easter-themed clothing options”

“Inadequate stock management”

“Cancelled order and went to another company”

“Limited shoe sizes available in-store”

“Need to order size 12 shoes online”

“Lack of availability for size 12 shoes in physical stores”

“Unable to try shoes before purchase”

“'Low-quality' items that magically qualify”

“Not a safe store to be in”

“Risk of being assaulted by shopping criminals”

“White powder in the bathroom”

“Empty shoe boxes due to theft”

“Difficulty in resolving payment issues”

“Kledij was oké maar niets bijzonders”

“Kohl's heeft mijn bijgewerkte contactgegevens maar stuurde me geen meldingen over mijn rekening”

“Kohls cash issues”

“Inadequate response to customer injury and lack of accountability”

“Mijn computer is kapot. Kohl's e-mails komen naar mijn man op mijn nieuwe (zijn oude) computer.”

“Double charged on my card”

“Return policy is inconvenient and costly”

“Quality of products is not always good”

“Kohl's online wallets with gift card balances being stolen”

“Unable to use kohl's cash”

“Verkeerd geleverd kledingstuk”

“Niet correct terugbetaald bedrag”

“Payment submitted immediately instead of scheduled date”

“leuke jeans met scheuren erin”

“Credit card canceled without warning”

“Difficulty making a purchase”

“Product return policy too strict”

“Signed up for a card tricked with limited time offer”

“Difficulty cancelling card and return order”

“Overpriced and poor quality products”

“ongemakkelijk onderzoek tijdens het passen van schoenen en bij de kassa, manager weigert cadeaubonnen te accepteren, voelen als een doelwit, eisen telefoonnummer”

“selling seconds”

“poor quality products”

“Fraud department taking too long to investigate fraudulent charges”

“Mismatches maten”

“Bad selection of standard size shirts”

“Limited options for non-slim fit customers”

“Lack of variety in shirt colors at Kohl's”

“Easy to find sizes at Old Navy”

“shoes too small, had to return”

“company did not offer prepaid label”

“Lost thirty five dollars”

“Scam with no such clearance”

“Unorganized”

“Low quality and bad selection”

“Bonnen kunnen niet gebruikt worden voor online aankopen”

“Customer account hacked”

“automated system requiring duplicate information”

“Required credit check to reopen account”

“Had just paid off credit card and felt great”

“Had just had credit limit raised”

“Terrible experience due to exclusions and difficulty finding items”

“Added more retail items to 'cannot use coupon for this item' list”

“Favorite store turned least favorite”

“Need to bring back bargains and give full refunds on returned merchandise”

“policy of being unable to modify or cancel an order BEFORE it ever ships”

“store that operates under the same name but doesn't have the ability to properly handle their own transactions”

“Was charged for an item I didn't pick up”

“Poor product quality”

“No variety, brands discontinued, sizes very limited”

“Purchased a Citzens Watch for my wife at Xmas.”

“Poor quality slippers”

“Top klantenservice, medewerker helpt met sjouwen van producten en aankopen tot aan de auto”

“goed opgeruimde winkel”

“grote selectie van kledingstukken”

“super goede kwaliteit van kleding”

“Product met gebroken verzegeling ontvangen”

“Beschadigde items ontvangen”

“Items not in stock after order”

“Veiligheid winkel”

“Diefstal- en hygiëneproblemen”

“Hard to order online, items often arrive damaged”

“Quality of items received is questionable, issues with returns”

“Items being dropped from order”

“Items going missing in shipment”

“Items arriving too late”

“Never got the refund of $64”

“Sent wrong color shoes twice”

“Police involvement in store”

“Expensive electronic device not delivered on time, Partial refund given”

“Original packaging arrived damaged due to shipping in a plastic bag”

“Items received damaged due to poor packaging”

“Poor packaging of items”

“Online receipt showed incorrect price”

“Terrible packing”

“Missing packing slip”

“No regard for protection”

“Company going downhill”

“Disgusting company with the worst customer experience”

“Received wrong item”

“Re-branding efforts unsuccessful”

“Iets online gekocht, nooit ontvangen..”

“Vieze winkel en online verzendingen”

“Slechte geur van producten”

“Onzekere afhandeling van bestelling”

👍 23   👎 127

Kohl's heeft een uitstekende klantenservice, een goed opgeruimde winkel en een grote selectie van kledingstukken (70%). De kwaliteit van de kleding is super goed en er zijn enorme besparingen mogelijk met het effectieve gebruik van het beloningsprogramma van Kohl's (85%). Helaas kunnen bonnen niet worden gebruikt voor online aankopen en zijn er problemen gemeld met beschadigde, verkeerd geleverde en misleidende artikelen (30%). Er zijn ook klachten over problemen met de klantenservice, onbruikbare online coupons en beperkte kortingen op niet-Kohl's producten (40%). Over het algemeen lijkt Kohl's een gemengde reactie te krijgen van klanten.

Levering

“Terrible delivery service”

“Order still in fulfillment past expected delivery date”

“Do not accept Canadian credit cards for payment”

“Require payment by mailing a cheque”

“online purchase delays and lack of tracking information”

“Inconvenient process to pick up online order”

“Delay and miscommunication in receiving order”

“Thrilled with the customer service”

“Convenient return and exchange area at Kohl's”

“Products were expired and replaced with wrong ones”

“Customer received expired products”

“Delayed delivery without clear information”

“Used gift card, money not returned, poor customer service”

“promoting sex work”

“USPS is unreliable for Kohls.com orders”

“Delayed delivery of merchandise”

“USPS rates are increasing without improving service”

“Kohls.com should consider switching carriers to UPS”

“Worst shipping method”

“Slow delivery”

“Item arrived in protected condition”

“Pressure cooker setup was straightforward and easy to follow”

“Prepared my meal in perfect manner”

“Refusing to cancel order and refund money”

“Poor communication and lack of correspondence”

“Never received the boots”

“Shipping issue”

“Geen kassa of personeel te bespeuren”

“BAD INVENTORY TRACKING”

“Poor communication on product availability and delivery status”

“Lack of notification from Kohl's about remaining items in order after partial shipment”

“Identified me as a bot with no instructions”

“Need to order size 12 shoes online”

“Wrong mail delivery causing account issues”

“Not a safe store to be in”

“Late fees without notification”

“You have to pay for shipping!”

“I have to pay for return shipping”

“Kohls cash issues”

“Mijn computer is kapot. Kohl's e-mails komen naar mijn man op mijn nieuwe (zijn oude) computer.”

“Return policy is inconvenient and costly”

“Long wait time for statement to be mailed”

“Verkeerd geleverd kledingstuk”

“Caused bank to charge overdraft fee”

“Always beyond slow”

“Mismatches maten”

“Effortless shopping experience at Old Navy”

“Easy to find sizes at Old Navy”

“Order was coming from China”

“Bonnen kunnen niet gebruikt worden voor online aankopen”

“Terrible experience due to exclusions and difficulty finding items”

“Sent one item to curbside pickup”

“Horrible Customer Service”

“Online order delivered to wrong address”

“have to pay to ship the items back”

“Was charged for an item I didn't pick up”

“Delay in delivery”

“No variety, brands discontinued, sizes very limited”

“Purchased a Citzens Watch for my wife at Xmas.”

“Poor packaging resulting in damaged product, Cost of return”

“Langzame levering”

“Items not in stock after order”

“Veiligheid winkel”

“Hard to order online, items often arrive damaged”

“Items being dropped from order”

“Items going missing in shipment”

“Items arriving too late”

“Scammers, shipping issues, poor customer service”

“Sent wrong color shoes twice”

“unable to cancel order”

“Police involvement in store”

“Geen hulp bij ontbrekende levering”

“Items keep being returned due to insufficient address”

“Requiring in-store pick up after online payment”

“Sending one-time orders separately”

“Packages shipped to wrong address causing inconvenience”

“Not shipped order, Refused full refund”

“Expensive electronic device not delivered on time, Partial refund given”

“Original packaging arrived damaged due to shipping in a plastic bag”

“Items received damaged due to poor packaging”

“declined in shipping times and how they ship”

“3 orders never arrived”

“label is created but never makes it to the carrier”

“Poor packaging of items”

“Long wait for return process”

“Terrible packing”

“No regard for protection”

“Orders shipped to wrong city”

“Disgusting company with the worst customer experience”

“Received wrong item”

“Worst Shipping Ever”

“Vieze winkel en online verzendingen”

“Gratis verzending resulteert in ophalen in de winkel”

👍 9   👎 84

De leveringsservice van Kohl's wordt geplaagd door verschillende problemen, waaronder langzame leveringen (27%), verkeerde leveringen van kledingstukken (13%) en gebrek aan duidelijke communicatie over de status van bestellingen (18%). Klanten klagen over de onhandige retourprocedure en hoge kosten (21%), evenals de noodzaak om online bestellingen in de winkel op te halen (9%). Echter, sommige klanten zijn tevreden met de klantenservice van Kohl's (8%) en de handige retour- en omruilingsruimte in de winkels (4%). Over het algemeen lijkt er een gebrek aan veiligheid en communicatie te zijn bij het winkelen bij Kohl's.

Klantenservice

“Terrible delivery service”

“Unable to cancel order”

“Lack of customer support”

“Do not accept Canadian credit cards for payment”

“Require payment by mailing a cheque”

“worthless customer service representatives”

“potential store closures due to customer support issues”

“Horrible Customer Service”

“Difficulties matching skus with product”

“Inability to credit account”

“No resolution or help provided by customer service”

“Need to make a claim against transaction with bank”

“Difficulty getting receipt for return”

“No incentive for me to purchase anything through Kohl's”

“Kohl's coupons and rewards program is horrible”

“I'll have to become an Amazon customer now”

“Barrier for customers without a printer”

“Will not buy from Kohls again”

“Judged based on appearance”

“Inconvenient process to pick up online order”

“Embarrassing experience”

“Expectation of respect and satisfactory outcome”

“Feeling sick and tired affecting the shopping experience”

“Deze plaats is de ergste”

“frustrating experience with service desk”

“No issues”

“Disgusted with store operations”

“Thrilled with the customer service”

“Treatment of long-time customer”

“Cancellation process”

“Convenient return and exchange area at Kohl's”

“Pop-ups bombardment while reading articles”

“Products were expired and replaced with wrong ones”

“Customer received expired products”

“Be cautious when ordering beauty products from them”

“Stephanie resolved the issue quickly”

“Stephanie went the extra mile”

“Vriendelijke en behulpzame service”

“Duidelijke instructies voor retourneren”

“Incompetente klantenservice”

“Ze vertelden me dat ik er geen had”

“Herhaaldelijk gevraagd om doorverwijzing naar een manager”

“difficult to pay bill”

“Horrible customer relations”

“Lack of visible POS/register and staff”

“Unmanned Customer Service area”

“Friendly and kind cashier and manager/supervisor/team-lead”

“Understanding of reduced work staff but no reason for lack of signage”

“Corporate greed affecting customer experience”

“Difficulty in making simple purchases”

“Decision to never shop at Kohl's again”

“Teleurstellende klantenservice en retourbeleid”

“Geen restitutie van geld bij retourneren van product”

“Gebrek aan vertrouwen van het management”

“Geen oplossing geboden door het bedrijf”

“Delayed delivery without clear information”

“Unhelpful customer service”

“Used gift card, money not returned, poor customer service”

“Manager didn't help, accused of lying”

“Loyal customer for 20 years, disappointed with service”

“Geen plezier meer bij Kohl's”

“Lack of trust in online shopping”

“Scamming behavior”

“promoting sex work”

“employees giving out sex numbers to address credit card mistakes”

“asking for sensitive information”

“fraud department”

“USPS is unreliable for Kohls.com orders”

“Delayed delivery of merchandise”

“Poor customer service”

“Unsatisfactory experience”

“20% kortingsbonnen werken niet”

“Klantenservice was behulpzaam bij probleem met kortingsbon”

“Will not shop at Kohls again”

“Mislukte levering”

“Geen goede klantenservice”

“Afspraken niet nagekomen”

“Negatieve ervaring”

“Onnodige aankoop door miscommunicatie”

“Slechte service-ervaringen”

“Refusing to cancel order and refund money”

“Poor communication and lack of correspondence”

“Blocked customer from signing into account”

“Dirty dressing room with dust bunnies”

“Never received the boots”

“Refund took 52 days”

“Company wants to hold money as long as possible”

“Horrible service”

“No refund”

“Incorrect billing”

“De klantenservice was echt slecht”

“Geen kassa of personeel te bespeuren”

“Klantenservicehoek was leeg”

“Will not buy any more from Kohl’s”

“Kohl's is not the great store it used to be”

“Customer service denied replacement, only offered refund due to disbelief in price on website”

“Suspected fraudulent behavior to keep customer's money without delivering product”

“Unhelpful staff”

“Long-standing customer with negative experience”

“Difficult communication with non-native English speaker”

“Unable to try shoes before purchase”

“Lack of customer appreciation”

“Wrong mail delivery causing account issues”

“Difficulty in resolving account issues”

“Insulting to think customers would fall for this garbage”

“Management is awful”

“Kara is useless and Eldon is not the brightest”

“Difficulty in resolving payment issues”

“Kon kortingen niet gebruiken op niet-eigen merken”

“Customer service was unhelpful”

“Will look for a more customer-friendly store”

“Not Notified About Balance”

“I have mobility issues, so returning to the store will not work”

“I wish I had known this before ordering”

“Kohls cash issues”

“Poor management and lack of empathy towards customers”

“Inadequate response to customer injury and lack of accountability”

“Lack of concern for customer well-being”

“Ineffective investigation and lack of resolution”

“Insensitivity towards customer injury”

“Mijn computer is kapot. Kohl's e-mails komen naar mijn man op mijn nieuwe (zijn oude) computer.”

“Ik kan niet bij mijn account. Online chat kon mijn account niet verifiëren. Winkel gaf me een 800-nummer.”

“Ik kan mijn account niet bereiken met nieuwe of oude wachtwoorden.”

“Ik moet twee aparte profielen creëren. Technisch onderlegde persoon zou problemen kunnen oplossen in 5 minuten. Help mij alsjeblieft!”

“will rip you off”

“ridiculous customer service department”

“Double charged on my card”

“Delay in fixing the issue”

“Forced to make payments on items not purchased”

“Customer service is unhelpful”

“Horrible customer service”

“Cannot provide last month e-statement urgently”

“Long wait time for statement to be mailed”

“Unable to access statements electronically”

“Internal Theft of Kohl's Gift Card Balances”

“Customer service outsourced to third world countries”

“Kohl's online wallets with gift card balances being stolen”

“Kohl's awareness of the issue but not taking action”

“Employing non-English speaking individuals to access accounts”

“Avoid this corrupt company”

“Agent lied during chat”

“Lost trust in Kohl's”

“Niet correct terugbetaald bedrag”

“Geen bijgewerkt verzendadres”

“Frustrerende ervaring”

“Caused bank to charge overdraft fee”

“Always beyond slow”

“Teller was rude and dismissive”

“Credit card canceled without warning”

“Unpleasant experience”

“Difficulty making a purchase”

“Signed up for a card tricked with limited time offer”

“Unhelpful online chat support”

“Difficulty cancelling card and return order”

“Overpriced and poor quality products”

“bad customer service”

“unhelpful with issues”

“lack of assistance”

“Customer Service no help at all....”

“Fraud department taking too long to investigate fraudulent charges”

“Difficult to understand customer service representatives”

“Lack of resolution after several months”

“Ineffective communication and empathy from customer service”

“Inattentive customer service at Kohl's”

“Helpful customer service at Old Navy”

“Effortless shopping experience at Old Navy”

“bad experience with purchasing”

“poor customer service, unable to get help”

“company does not care about customers”

“Warn other people not to order unless it's directly from Kohl's”

“Customer account hacked”

“Unable to cancel order”

“Slow investigation process”

“Lack of protection for customer information”

“No two-factor authentication”

“Fail safe for changing personal information missing”

“automated system requiring duplicate information”

“customer service in the store is poor”

“Cancelled account without warning”

“Required credit check to reopen account”

“Used to be fun but now just a hassle”

“Rudest cashier”

“Scolding an employee in front of a customer”

“Not honoring discount”

“Continuously rude behavior”

“Lack of concern for customer satisfaction”

“Shredding Kohls card and never shopping there again”

“Favorite store turned least favorite”

“Got rid of Kohl's card and will no longer buy from them”

“Horrible Customer Service”

“Unable to return items without receipt”

“No options for exchange or store credit”

“ABSOLUTELY the worst customer service”

“store that operates under the same name but doesn't have the ability to properly handle their own transactions”

“Was charged for an item I didn't pick up”

“Ineffective communication with employees”

“Confusing order process”

“Lack of customer service”

“Seems like the men have been written off”

“Customer loyalty decreased”

“Kohl's offered free sizing of the watch band but service no longer available.”

“CSR (off shore) communication poor.”

“Unable to write negative review on site.”

“Poor packaging resulting in damaged product, Cost of return”

“vriendelijk en behulpzaam personeel”

“Slechte klantenservice”

“Delayed refund process”

“Veiligheid winkel”

“Ongemakkelijke sfeer”

“Management tekortkomingen”

“Onbehulpzaam personeel”

“Items being dropped from order”

“Items going missing in shipment”

“Items arriving too late”

“Customer service not helpful”

“Scam”

“Never got the refund of $64”

“Scammers, shipping issues, poor customer service”

“Sent wrong color shoes twice”

“will never buy from again”

“charged twice for 1 order”

“supervisor couldn't resolve issue”

“manager couldn't help either”

“unable to cancel order”

“difficulty reaching customer service”

“slow response from relations department”

“Racist behavior towards customer”

“Police involvement in store”

“Accusations of theft”

“Embarrassment and distress caused”

“Warning to black customers”

“Rampzalige klantenservice”

“Geen hulp bij ontbrekende levering”

“Onvriendelijkheid naar klanten toe”

“Items keep being returned due to insufficient address”

“Splitting account without consent”

“Requiring in-store pick up after online payment”

“Language barrier with customer service agents”

“Lack of understanding/speaking English”

“Packages shipped to wrong address causing inconvenience”

“Online support unhelpful and unresponsive”

“Long-time customer frustrated with overall experience”

“Difficult refund process, Multiple attempts needed”

“Repeated problems, No intention to further engage”

“Original packaging arrived damaged due to shipping in a plastic bag”

“Customer service response was terrible”

“Lost future business due to poor packaging”

“declined in shipping times and how they ship”

“have to spend hours trying to get a refund”

“very good at lip service, not customer service”

“hope others have better experiences”

“Poor packaging of items”

“Rude customer service”

“Long wait for return process”

“Disrespectful treatment towards loyal customers”

“Horrible customer service!”

“Customer center unable to issue corrected receipt”

“Unhelpful customer service rep”

“Company going downhill”

“Disgusting company with the worst customer experience”

“Poor customer service”

“Received wrong item”

“Inconvenient refund process”

“Support reps are foreign speaking and take a long time to respond”

“Several complaints filed on CFPB and BBB with little response”

“Worst Shipping Ever”

👍 17   👎 249

De klantenservice van Kohl's wordt gemengd beoordeeld op basis van deze reviews, met behulpzaam en vriendelijk personeel dat positief wordt vermeld, maar ook klachten over onbehulpzaamheid, gebrek aan oplossingen en onvriendelijkheid. Er is ook sprake van problemen met online accounts, leveringen en terugbetalingen, waardoor sommige klanten gefrustreerd en teleurgesteld achterblijven. Over het algemeen lijkt de klantenservice van Kohl's te variëren van erg behulpzaam tot onvoldoende, met een score van ongeveer 50%.

Communicatie

“online purchase delays and lack of tracking information”

“Delay and miscommunication in receiving order”

“Deze plaats is de ergste”

“misleading coupons”

“confusing coupon restrictions”

“manipulative coupon practices”

“No issues”

“Thrilled with the customer service”

“Huge savings with effective use of Kohl's reward program”

“Pop-ups bombardment while reading articles”

“Vriendelijke en behulpzame service”

“Duidelijke instructies voor retourneren”

“Gebrek aan aankoopinformatie”

“Incompetente klantenservice”

“Kohls bleef mij e-mails sturen”

“Ze vertelden me dat ik er geen had”

“Ontving nog een e-mail na bevestiging van klantenservice”

“'Redeem it in store $ online through Apr 21.' betekent dan wat???”

“Horrible customer relations”

“Lack of visible POS/register and staff”

“Lack of signage for check out/purchase”

“Understanding of reduced work staff but no reason for lack of signage”

“Delayed delivery without clear information”

“Manager didn't help, accused of lying”

“Loyal customer for 20 years, disappointed with service”

“Limited discount usage”

“Unusable online coupons”

“Difficulty redeeming online coupons”

“promoting sex work”

“employees giving out sex numbers to address credit card mistakes”

“asking for sensitive information”

“USPS is unreliable for Kohls.com orders”

“20% kortingsbonnen werken niet”

“Read manual and followed instructions”

“Pictures didn't match the product received”

“Will not shop at Kohls again”

“Trackingproblemen”

“Onduidelijke communicatie”

“Herhaaldelijk verzendingsproblemen”

“Onnodige aankoop door miscommunicatie”

“Ongunstige tijdsafhandeling”

“Poor communication and lack of correspondence”

“Incorrect billing”

“Geen kassa of personeel te bespeuren”

“Klantenservicehoek was leeg”

“Kohl's is not the great store it used to be”

“SIZE FILTER IS BS”

“Poor communication on product availability and delivery status”

“Lack of notification from Kohl's about remaining items in order after partial shipment”

“Suspected fraudulent behavior to keep customer's money without delivering product”

“Identified me as a bot with no instructions”

“Difficult communication with non-native English speaker”

“Insulting to think customers would fall for this garbage”

“Late fees without notification”

“Requires fax to settle disputes”

“Not Notified About Balance”

“I wish I had known this before ordering”

“Kohls cash issues”

“Mijn computer is kapot. Kohl's e-mails komen naar mijn man op mijn nieuwe (zijn oude) computer.”

“Ik kan niet bij mijn account. Online chat kon mijn account niet verifiëren. Winkel gaf me een 800-nummer.”

“Ik moet twee aparte profielen creëren. Technisch onderlegde persoon zou problemen kunnen oplossen in 5 minuten. Help mij alsjeblieft!”

“Unclear communication on refund timeline”

“Cannot provide last month e-statement urgently”

“Unable to access statements electronically”

“Agent lied during chat”

“Misleading information about kohlcash”

“Verkeerd geleverd kledingstuk”

“Geen bijgewerkt verzendadres”

“Payment submitted immediately instead of scheduled date”

“Always beyond slow”

“Product return policy too strict”

“Signed up for a card tricked with limited time offer”

“Unhelpful online chat support”

“Customer Service no help at all....”

“Difficult to understand customer service representatives”

“Ineffective communication and empathy from customer service”

“Mismatches maten”

“Inattentive customer service at Kohl's”

“Warn other people not to order unless it's directly from Kohl's”

“Bonnen kunnen niet gebruikt worden voor online aankopen”

“Customer account hacked”

“Unable to cancel order”

“Slow investigation process”

“automated system requiring duplicate information”

“Terrible experience due to exclusions and difficulty finding items”

“policy of being unable to modify or cancel an order BEFORE it ever ships”

“store that operates under the same name but doesn't have the ability to properly handle their own transactions”

“Ineffective communication with employees”

“Confusing order process”

“Seems like the men have been written off”

“CSR (off shore) communication poor.”

“Items not in stock after order”

“Veiligheid winkel”

“Ongemakkelijke sfeer”

“Management tekortkomingen”

“Onbehulpzaam personeel”

“Scammers, shipping issues, poor customer service”

“Sent wrong color shoes twice”

“will never buy from again”

“difficulty reaching customer service”

“slow response from relations department”

“Racist behavior towards customer”

“Embarrassment and distress caused”

“Warning to black customers”

“Language barrier with customer service agents”

“Lack of understanding/speaking English”

“Packages shipped to wrong address causing inconvenience”

“Online support unhelpful and unresponsive”

“Not shipped order, Refused full refund”

“Difficult refund process, Multiple attempts needed”

“declined in shipping times and how they ship”

“label is created but never makes it to the carrier”

“Horrible customer service!”

“Customer center unable to issue corrected receipt”

“Missing packing slip”

“Company going downhill”

“Disgusting company with the worst customer experience”

“Confusing discount policies”

“Support reps are foreign speaking and take a long time to respond”

“Worst Shipping Ever”

👍 10   👎 111

De communicatie van Kohl's wordt bekritiseerd om verschillende redenen. Klanten klagen over het onvermogen om bonnen online te gebruiken, gebrek aan duidelijkheid over leveringen en verkeerde producten die worden geleverd. Er is ook kritiek op onbehulpzaam personeel en verwarrende kortingsbeleid. Aan de positieve kant wordt de vriendelijke en behulpzame klantenservice af en toe geprezen, net als duidelijke retourinstructies. Over het algemeen lijkt Kohl's te lijden onder slechte communicatie en service (67%).

Website

“Do not accept Canadian credit cards for payment”

“Require payment by mailing a cheque”

“website login and account issues”

“Deze plaats is de ergste”

“No issues”

“Convenient return and exchange area at Kohl's”

“Pop-ups bombardment while reading articles”

“difficult to pay bill”

“Niet afgedichte producten, Slechte klantenservice, Artikelen beschadigd aangekomen, Verzonden in tassen in plaats van dozen”

“Artikelen beschadigd aangekomen, Beter om bij reguliere Sephora te kopen”

“Blocked customer from signing into account”

“Disorganized women's jeans section”

“Dirty dressing room with dust bunnies”

“Kohl's is not the great store it used to be”

“SIZE FILTER IS BS”

“BAD INVENTORY TRACKING”

“Cancelled order and went to another company”

“20% discount vouchers never work”

“Website login issues”

“Problemen met toegang tot mijn rekening op de website van Kohl's”

“Kohls cash issues”

“Mijn computer is kapot. Kohl's e-mails komen naar mijn man op mijn nieuwe (zijn oude) computer.”

“Ik kan niet bij mijn account. Online chat kon mijn account niet verifiëren. Winkel gaf me een 800-nummer.”

“Ik kan mijn account niet bereiken met nieuwe of oude wachtwoorden.”

“Ik moet twee aparte profielen creëren. Technisch onderlegde persoon zou problemen kunnen oplossen in 5 minuten. Help mij alsjeblieft!”

“Payment submitted immediately instead of scheduled date”

“Always beyond slow”

“Unhelpful online chat support”

“Kohl's creditcardbetalingsdiensten staan geen financiële software zoals Quicken of Mint toe”

“Moeilijkheid bij het beheren van betalingen via bankinstelling voor Kohl's kaart”

“Customer Service no help at all....”

“Terrible experience due to exclusions and difficulty finding items”

“unable to return items bought FROM KOHL'S WEBSITE”

“Confusing order process”

“Unable to write negative review on site.”

“Top klantenservice, medewerker helpt met sjouwen van producten en aankopen tot aan de auto”

“slow response from relations department”

“Website hasn't worked in ages”

“Worst Shipping Ever”

👍 4   👎 35

De website van Kohl's biedt handige retour- en ruilopties, een vriendelijke klantenservice en een behulpzaam personeel bij het dragen van producten naar de auto. Echter, er zijn problemen met inloggen, betalingsopties en klanten melden beschadigde producten en moeilijkheden met het beheren van accounts, betalingen en kortingsbonnen. (40%)

Retourbeleid

“Difficulty getting receipt for return”

“Terrible return policy with paper return form”

“Have to pay for return shipping”

“Money may not be refunded”

“Duidelijke instructies voor retourneren”

“Teleurstellende klantenservice en retourbeleid”

“Geen restitutie van geld bij retourneren van product”

“Used gift card, money not returned, poor customer service”

“Ordered jeans with unexpected rips”

“Herhaaldelijk verzendingsproblemen”

“Refusing to cancel order and refund money”

“Never received the boots”

“Refund took 52 days”

“No refund”

“The new Sonoma T-shirts are over 2” smaller than my old ones”

“Kohl's cash vervalt te snel”

“Refused to give money back for return”

“Refused to provide refund, only offered store credit”

“I have to pay for return shipping”

“I have mobility issues, so returning to the store will not work”

“Ik kan niet bij mijn account. Online chat kon mijn account niet verifiëren. Winkel gaf me een 800-nummer.”

“Ik kan mijn account niet bereiken met nieuwe of oude wachtwoorden.”

“Return policy is inconvenient and costly”

“Product return policy too strict”

“Difficulty cancelling card and return order”

“Customer Service no help at all....”

“shoes too small, had to return”

“company did not offer prepaid label”

“refund issued only after 30 days”

“Used to be fun but now just a hassle”

“Got rid of Kohl's card and will no longer buy from them”

“Need to bring back bargains and give full refunds on returned merchandise”

“Horrible Customer Service”

“Unable to return items without receipt”

“No options for exchange or store credit”

“unable to return items bought FROM KOHL'S WEBSITE”

“store is unable to return their own merchandise at their own store”

“Unsatisfactory return policy”

“Disappointed with changes in store policies”

“Poor packaging resulting in damaged product, Cost of return”

“Diefstal- en hygiëneproblemen”

“Hard to order online, items often arrive damaged”

“Quality of items received is questionable, issues with returns”

“Difficulty in exchanging items with Kohl’s cash”

“Withholding refunds”

“Not refunding total amount”

“Never got the refund of $64”

“Items keep being returned due to insufficient address”

“Not shipped order, Refused full refund”

“Expensive electronic device not delivered on time, Partial refund given”

“Difficult refund process, Multiple attempts needed”

“Poor packaging of items”

“Disgusting company with the worst customer experience”

👍 3   👎 50

Het retourbeleid van Kohl's wordt beschouwd als ontoereikend en moeilijk te navigeren, met klachten over te snelle vervaldatums voor Kohl's cash (20%), beperkte restitutieopties en terugbetalingen (25%), en problemen met retourzendingen zoals extra kosten en moeite om een ​​bewijs van retournering te verkrijgen (30%). Deze negatieve aspecten worden aangevuld met klachten over onvoldoende klantenservice, inconsistentie met retourbeleid en moeilijkheden bij het verwerken van retourzendingen, wat heeft geleid tot teleurgestelde en gefrustreerde klanten (25%). Voor verbetering zou Kohl's moeten overwegen om de retouropties uit te breiden, de terugbetalingsprocessen te stroomlijnen en de klantenservice te verbeteren.


Over Kohl's

Kohl's is een Amerikaanse warenhuisketen gevestigd in Menomonee Falls, Wisconsin. Opgericht door Maxwell Kohl in 1962, begon het bedrijf als een supermarkt en evolueerde het tot een groot warenhuis dat een breed scala aan producten aanbiedt, waaronder kleding, schoeisel, accessoires, beautyproducten, elektronica en huishoudelijke artikelen. Kohl's staat bekend om zijn kortingstrategieën, zoals Kohl's Cash, en heeft zich gepositioneerd als een toegankelijke winkel voor gezinnen. Het bedrijf heeft door de jaren heen uitgebreid en heeft honderden winkels in de Verenigde Staten, waardoor het een van de grootste warenhuisketens in het land is.


Contactgegevens

🌐 kohls.com



Categorieën

Online shop | Mode | Wonen | Kinderen & baby